Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The responding party is not clear on how banks process transactions- regardless of whether or not they call this charge a charge, or an authorization- the bank effectively treated it as a charge and I was penalized No mention was made on the order confirmation of funds being charged or "authorized" before the ship date Gamestop should clearly post this on the order confirmation, but did not Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I do find a couple of the statements made to be questionable, as they seem to throw the issue back at me I have yet to find on the GameStop site where it is stated the downloaded games will be retrieved via a third-party game portal [redacted] *** This lacks transparency to the customer as I believed I would be receiving a license key and the game installer directly from GameStop The email I received after purchased directed me to Steam where I attempted to use the key supplied me by GameStop, and it didn't work I contacted Steam who stated it was an invalid key and directed me back to GameStop Yet, the response I just now received says "the key should have worked" It did not.The statement at the end of GameStop's response is nothing short of insulting and illustrates that they have not fully read my correspondence I was *very [redacted] sure of the game I was purchasing - I have the same game for the Wii-U - this is the PC version my son wanted The game selection was *not [redacted] the issue here - it was GameStop's selling of an invalid license key that is.While I will accept the refund, and thank whomever was able to make it happen, I will no longer look to GameStop for downloadable content; I will purchase directly from Steam or uPlay I will warn others of this situation This is no different than selling an unusable product and giving the customer a run-around when asking for a refund Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.And yet still you lie as you already filled an order for me for the 3ds. So whatever! You all just keep your merchandise and I'll never do business with you again! Please enter your reason(s) for rejecting the business response below. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.I purchased the Xbox from Games top not a this party as they state, they don't even name the third party they are working withThis has become part of the issue they are not taking responsability for there rebate Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I was unable to find the account that was described in this complaint Please check the PowerUp number once again and resend the number I was able to find a PowerUp account with the email address [redacted] , but it does not have the described amount of points.If you have additional questions, I am here for you [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration and inconvenience this has caused you- please know that it was never in our intentions to put you in this positionSince we are unfortunately out of stock on back up codes for Rocket League, I have processed a full refund of $back to your original mode of paymentDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balanceI would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then to please let me know at your earliest convenience so that I can continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company Depending on your financial institution, the pending charge should fall off within 7-busniess daysThe time frame would be suggested by your financial institution and would need to be addressed by themWe have not settle on funds for the remaining $as this item is now backorderedWe unfortunately do not have the inventory to fulfill this request at this timeWe are waiting for the manufacturer to ship GameStop more inventoryThe moment it arrives at our facilities we will be able to settle on the remaining charge and ship your order right to youShould you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to pm cstSundays from 8am cst to 8pm cstThat phone number will be [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I understand my only option is to keep the pre-order or cancel itMy problem is that they told me if I cancel it, they would take the bonus credit from meAgain, I am not sure how that is legal since the trade was completed and Gamestop says all trades are finalSo if I cancel it, they're saying that they would take the $credit that was added to the trade value of the Xbox One S I traded inMeredith, if you could please email me or call me so we can discuss this further, just to make sure everything is clearly explained and understood, I would appreciate that Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company. If you would like to receive a refund for defective product please send the defective items back. I have sent a UPS return label to your email for this. If you are missing games from an order please provide the last 5 digits for each order along with the games so we may further investigate.If you have additional questions, I am here for you. [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company All orders placed over our online store are subject to order verification If you are having issues with placing an order online you can place an online order in a Brick and Mortar GameStop store We are not able to force an order through our verification process.If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have review the invoice of your online purchase of the PlayStation and show that no warranty was purchased with this system We have no way to renew a warranty in our stores You will need to contact Sony for further issues with this console.If you have additional questions, I am here for you [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration this has caused youI'd be more than happy to resolve this for you, however I was curious to know which games you were looking to order? When you have a chance, please let me know at your earliest convenience so that I can review this further and partner with the appropriate teams to look at preparing you an order, or providing you a credit so that you can still get the Pro Day price.I look forward to your response.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, a replacement order was created for you and a UPS return label was sent your way as wellYour order looks good and is in the middle of being processed.I'm pleased to see that this issue was finally resolved for you and we thank you so much for bringing this to our attentionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the gift cards were used on 4/11/15 to reserve the PlayStation 3 version of Mortal Kombat X. On 9/6/15 this reservation was cancelled and Cash Back was received.... There will be no way to replace the gift cards as they were all used in the first transaction and then the reservation cancellation where money was issued back to you. The $9.32 gift card you received via email was all that remains of the balance of the combined gift cards used. At this time, no funds are owed as you received back all funds. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison|GameStop|ServiceMatters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Nobody has reached out to me at allThe district manager has not contacted me and I feel as though im being swept under the rug and my concern is not being taken serious

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed our verification server and cleared all previous order data You should be able to place an order on our website Please note that your order will still be subject to approval via our verification process.If you have additional questions, I am here for you [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company. I have spoken to my District Leader about this issue and she tells me your issue was resolved today.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you have gone through shopping with us- From our failure to honor our promise on holding the product and honoring the promotion for you, to the lack of follow up you've received from our representativesThis is not our standards as a company, and by no means how we strive to treat our guestRest assured, I have escalated the feedback regarding our Guest Services team and our Store team to the appropriate parties to be further reviewedPlease know that it was never in our intentions to put you in this sort of positionI will be more than happy to honor the $gift card promotion for you, along with an additional balance as compensation for the inconvenience and frustration we have caused you overallTypically when we issue gift cards, we can provide them either digitally or physicallyDigital is sent to your e-mail and can take up to hours for arrival, while physical is mailed to your preferred address and can take 7-business days to arriveAt your earliest convenience, please let me know which method you would most prefer and I will gladly get everything arranged for you.I greatly look forward to your responseIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have viewed our order verification server and show no holds on your information I would recommend that you attempt to place an order again.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined that our account was compromisedWe strongly advise that you update your login email as well as your password from the account setting after you login Should this happen a second time at that point we would want you to sign up for a new accountIf that happens then please go to your local GameStop store and they can assist, they should be able to reach out to their store dedicated hotline for any further assistance or questionsI have refunded you the stolen points and reported the incident to our asset protection teamWe thank you for allowing us to resolve this situation for you and appreciate your patience If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters