Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like these comments to be delivered to Game Stop IncToday a very nice man from the district office called me and offered a very quick and easy resolution to this problemBoth he and the man at the actual store were very nice, professional and helpful, of which I am very grateful forIt is however, absolutely ridiculous that I only received this service only after filing a complaint with the Revdex.comAnd of note, as I wrote in my original complaint yesterday, I was told by the last representative that I spoke with yesterday afternoon, that someone was going to call me back yesterday and of course no one didTruly, truly unacceptableBut again, Christopher, who called me today, and Michael who helped me in the actual local store today, were both very nice and professional and provided exceptional service of which I am thankful for Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent you a copy of Harry Potter and the Order of the Phoenix You should receive this game no later than Thursday.If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for you [redacted]

Revdex.com: I would like thank everyone involved in getting this problem solvedI have received all the items I had expected at the proper price and am satisfied I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have two orders under your information, both have a PlayStation with a 2-Year Plan Is the system you are having issues with one of these PlayStation(you have mentioned a PS2) What are the issues that you are having with the said system?If you have additional questions, I am here for you [redacted]

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our companyYou will receive a full refund on the amount of $back to the payment method used on your orderPlease allow - business days for processing If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company In order for us to release this information we will need to speak with the Officer in charge of this case Please have them contact us via fax at [redacted] with the police report and the officer badge number attached Once we received this information from the officer we will be able to release it to them If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: This is now the third time I am writing for the same exact issue NOTHING HAS BEEN RESOLVED STILL NO CONTACT TO ME FROM ANYONE WHICH LEADS ME TO BELIEVE EVEN MORE SO THIS IS BEING BRUSHED UNDER THE RUG NOBODY HAS REACHED OUT TO ME FROM CORPORATE FROM LOCAL NOT A DISTRICT MANAGER NOTHING AT ALL DO YOU KNOW WHAT IT FEELS LIKE TO BE TOLD SOMEONE THINKS YOUR A THIEF?? IN FRONT OF OTHER CUSTOMERS AND EMPLOYEES?? A STORE I FREQUENT THE COMPANY YOU ALL RUN I HAVE ASKED NOW TIMES WITH THE SAME ANSWER OF I WILL HEAR FROM SOMEONE BUT NOT GIVEN ANY CONTACT INFO OF THAT PERSON OR THE PERSON WHO IS RESPONDING TO THESE Revdex.com EMAILS THIS IS HORRIBLE CUSTOMER SERVICE FROM EVERY PART OF THE LADDER ONGAMESTOPS PART HORRIBLE YOU WOULD THINK WITH STREAMING BECOMING MORE AND MORE POPULAR YOU WOULD TRY TO KEEP CUSTOMERS INSTEAD OF THE TEEATMENT AND DISREGARD FOR MY CONCERNS Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] You obviously did not look at the information surrounding this complaint The check was requested in JANUARY your company just processed that request in July Please do not resend the same response as it is tedious What poor customer service to not even acknowledge that this has been a problem for months This is not a small issue, and you are treating it as one Again, I am requesting a phone call from a member of your corporate office I will be taking matters further if that does not happen Thank you

Complaint: [redacted] I am rejecting this response because: the whole reason I bought this for my son's birthday was because of the bundle - I was charged $- in addition to that extremely rude customer service and putting me on hold for over hours and the disconnecting my call by Gamestop Customer Service - I could have easily bought the Fire Emblem Fates Conquest from [redacted] for $and saved money - refunding me $on credit card and sending me a $gift certificate is a very poor tradeoffThe least you can do is refund me half of what was charged Regards, [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that your PowerUp Rewards points have already been issued back to youWe apologize for any confusion this may have caused youRest assured that we would not have taken away your hard earned points with out first informing youAn email had gone out before the start of the "Auto Issue Program" informing our guests and to provide the opportunity to change your preferences to "Stockpile"We now see that your points are back and your preference is set to "Stockpile"! this will allow you to save up and use your points on what you wish!We appreciate your patience and thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the agent that has ownership of your particular issue and have found that you received this refund on 8/3/16.If you have additional questions, I am here for you [redacted]

Dear Latoya,On behalf of Gamestop, we apologize for this poor experience in association with our company I have been notified that your issue was addressed by an agent here in our office and this issue is resolved.If you have additional questions, I am here for youShilo Holifield | Customer Care Support Associate | GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just received my rebate yesterday in the mailI appreciate you resolving this issue for me Regards, [redacted]

Hi Leroy, If possible, you may want to consider visiting a store location to purchase the PlayStation Plus membershipInstead of reissuing a new coupon code, I have sent you a GameStop digital gift certificate valued at $so that you can still purchase the membership at the sale priceThis can be used in store or onlineYou can expect for this to be e-mailed to you within hours, however I would like to advise that if it's been past that time frame and you still haven't seen the gift card arrive then to please let me know at your earliest convenience so that I may continue assisting you.If you have additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12587592, and find that this resolution is satisfactory to me Thank you for overseeing this case If possible, I would like to update it by stating that I am satisfied with the business's response to my problem Regards, [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this- while downloadable content is not typically refundable, I have made a one-time exception and processed a refund for your casePlease allow 3-business days for your financial institution to accept and post this balance back to your accountIt is strongly encouraged to contact Steam Support for further troubleshooting on this, as this is an issue with the Steam PC client rather than the software of R.B.IBaseball itselfIf you have any additional questions or concerns, please do not hesitate to let me knowBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, the POP! figure in question was cancelled from your orderThus, GameStop would not have collected funds for this portion of your orderOriginally, your order came to $but finalized to $as not all the items shipped It is most unfortunate that the item became backordered so quicklyAs you can tell, these POP! figures are extremely popular items and we try to fulfill requests for these items as much and as quickly as we can as the orders come inRest assured that you were not charged for an item that we were unable to ship out as we do not charge until the product is ready to ship out to youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I have rejected the response, and attached a JPG image of my receipt, as requested