Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Well first of all thank you for getting back to me and thank you for finally telling me the truth I still don't understand why your company lying to me for weeks for some reason But the information you provided is still very vague and I have follquestions so some random company that you don't know who they are made a comment about me somewhere in some database and this is why you can't ship my orders to me? I'm just trying to make sure I understand is that what you're saying Can you give me the name of the database maybe I can reach out to them because I've been ordering online for most of my life and I've never had any major issues with any retailer so I don't know what they could've possibly written that would stop your company from shipping to me what exactly did they say? Did you fix the issue did you remove the comment did you contact the company who runs the database and tell them that it's messing up your customers orders I mean I still don't know if this is fixed if I place another order and this is not fixed it's going to automatically cancel it again I mean that's pretty clear is it possible for you to give me more information I would imagine this would be in your best interest if this company is stopping your computers from processing customers orders that seems like that would be a big issue for your company you're losing out on money and like I said I've never had any issues with any retailer so I don't know what could possibly be written in this database are you able to give me more clarification did you fix the problem? If not how do I get a hold of the company so maybe I can reach out to them Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that your items have delivered as of 12/19/via tracking number [redacted] It shows it was picked up by UPS the day after the replacement was created for you and then deliveredWe thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this issue was resolved in this store on April 16, the day after this complaint was filed to my office.If you have additional questions, I am here for you [redacted] [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have further reviewed your orders and complaint and found that your duplicate or was cancelled due to manufacture limitations Your order that was set to go through failed due to billing information not matching We are unable to reinstate any orders after they have been cancelled.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:I show no credits to my account in either of those amounts on Sept.3, or any day since then Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that the store did not have the product available at that timeIt appears that they were trying to provide you with a better model which was incidentally more expensive since the model you were looking for was out of stock at their store The advertised sale is kept up at all store locations in order to properly represent the sale across the whole companyThe inventory might not be at one specific store but could be at another We would like to send this information to the store’s district manager on your behalf, however there are two GameStop stores in Lebanon, PAIf you would please let us know which store it was you went to we can forward your concerns to the correct placeIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this information with the order verification team and we are unable to process order via our website If you would like to place an online order you will need to visit a physical store to place the order.If you have additional questions, I am here for you [redacted]

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company I have personally notified the district leader that oversees the store in question about this experience and of your request for further assistanceYou can expect to be contacted by them shortly, however I would like to advise that if you have not received any contact within business days then to please let me know so that I can continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you[redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the assistance and look forward im continuing my gaming experience with Gamestop Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Over months ago I tried to order on gamestops website and I've gotten no help with this I contacted my financial institution and they told me to contact Game stop but I find out my financial institution put a block on my card because there were not aware of I was part of a hardship program and I was all paid up to date and they were never informed of it so that when I called the corporate office of Game stop and going back and fourth with them and they promkised me a gift card for my troubles and never got that card at this point I'm done if I don't get a resolution them I'm going to file a law suit against them Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that even though this resolution is NOT satisfactory to me, this company does not care and will not resolve the problem to my satisfaction, so I give up They are a [redacted] company and they win I hope they are happy, corporations win again! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.This issue was created by Gamestop and their response offered no helpI have enclosed a response letter to them [redacted] Thank you for responding quicklyI wish you had review the case more thoroughly before responding thoughYou invited me to place a new order, however the item is sold out and has been sold out for almost a year (it sold out shortly after I ordered it back in July of last year)My orders were cancelled by GamestopI did not initiate the cancellationThere is no legitimate reason provided by Gamesotp for canceling my orderThe limit was placed months AFTER I placed my ordersAt the extreme least, Gamestop should have only cancelled 2/of my orders to uphold the order per game limitDespite the issue being entirely created on Gamestop's behalf, your reply offered no compensation such as reinstating one of the ordersIf Gamestop is unwilling to fix the issue THEY created, I will continue with my protest.Sincerely, [redacted]

Complaint: I am rejecting this response because:Hi I need a complaint [redacted] reopened GameStop did not come through with the $email gift certificate I was told I would receive Regards, [redacted] ***

Good afternoon, [redacted] On behalf of GameStop, we sincerely apologize for this poor experience in association with our companyWhile the Product Replacement Plan does state that if the original item is not available it can be replaced with a like item and in some instances, a reimbursement can be given, it is at the store's discretion and all returns and refunds are subject to manager approval, per our return and PRP policyUnfortunately at this time we are unable to issue a refund, nor are we able to require our stores to provide a refund either, however I have confirmed with the district leader that the Camp Wisdom location is more than willing to perform an exchange for you and is still holding a Blue Forza Xbox One 1TB Console to do so since your product replacement plan is still valid and does not expire until 12/7/If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: Refund finally went thru to bankHowever a manager was supposed to call me and never did, Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below The order remains openThe website tells me that I can close/cancel the order, and when I access said order, I am given zero options to do soAll I can do is view that the order is 'Open'I can do nothing to cancel the order and you tell me you can do nothing to remove the order.This is unacceptable Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We need further information from you about this transaction Once we receive this information we will have out Distrcit Manager contact you.Location of the Store:Date visited Store:Employee You Spoke with:Transaction Information:If you have additional questions, I am here for you [redacted]

Good afternoon, [redacted] On behalf of GameStop, we regret you were unhappy with your experience at our store.We thank you for bringing your concerns to our attentionWe are currently reviewing this issue further and are working to address it with the appropriate partiesWe will be sure to contact you with any updates that we may receive.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

I do accept this resolution but I would like to keep the pokemon plush order active as I am hoping I can get it for my nephew before Christmas Also, I did receive the game and this one did have the codes so I thank you for the quick turn around on that I am about miles from the nearest UPS dropoff facility but I will get that first one dropped off as soon as I am able to get there I really appreciate your help in getting these issues resolved Merry Christmas! [redacted]