Gamestop

Dear [redacted] My apologies for the phone tag, I am happy to know we were finally able to come to a resolutionThank you for allowing me to work on this with youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:Because I was told by the business do so....there is no transaction date there is just the associate which is Paul and the date and time.....this occurred in the Clinton md store on 2/2/at 11:amI have a photo of the actual receipt Regards, [redacted] ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble you've experienced while shopping online with us, and for the lack of assistance you received from our Guest Services team. Please know that it was... never in our intentions to cause such frustration or put you in this situation. I would be more than happy to help resolve this for you. While the order is no longer available on the website, I am able to place a new order for you over the phone with the correct shipping address if you would like. At your earliest convenience, please feel free to give me a call at ( [redacted] , EXT. *** I will be available in the office until 5PM CST. If I do not answer, I am likely away from my desk- please leave me a message and I will return your call as soon as possible. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|RevDex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company UPS preformed and investigation on this package and was able to provide proof of delivery with a Signature at time of delivery We will be unable to refund this order.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we once again apologize for this poor experience in association with our company I spoke with the district manager for this store He advised that he called to speak with you and left a message with your voicemail that this item could be returned for full price in this store.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I spoke with the district manager and they state that you were given this gift card We have also forwarded this information to our online orders team so they can review the issues with this order.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We would like to invite you to go into a local GameStop store with the items purchased in order to return the defective merchandise as well as the PowerUp Rewards membershipAt that time, you will recieve your refundIf you should come accross any issues, please advise the store to call their Store Dedicated Hotline to assist with the returnsIf you wish, you also have the option of exchanging the console in store for a working one If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Order Number:Items in Question:If you have additional questions, I am here for you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The authorization was lifted from my bank account However my gift card is still showing a zero balance You can send the gift card to my email at [redacted] I appreciate your help in this matter [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] **,On behalf of Gamestop, we apologize for this poor experience in association with our company You were shipped a Virtual Gift Card on October 10, The order number for this gift card is [redacted] We will not be able to send any further compensation for this issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] I am reaching out to a different team to try to uncover the reason behind your troublesAt this time I do not have a responseHowever, I will get in contact with you shortly the very moment I have better answers for youPlease keep an eye out for my email.Thank you for your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, there was an outstanding pending charge on your gift cardsThis was because of the canceled ordersUsually those pending charges will fall off within 1-business days I have cleared off the authorizations from your GameStop gift cardsYou should be free to use them as you wishIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Good afternoon [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the lack of assistance you've received and for the frustration this has caused you, please know it was never in our intentions to put you in this positionThis product was packaged and sealed by the manufacturer (Gearbox) and not by GameStopGameStop only packaged the Collector's Edition into a shipping container to be provided to courier services for deliveryIf there were items missing from the package, such as the steelbook case, and the package didn't appear to be tampered with when you received it, then that would be a packing error with the manufacturerWe would recommend contacting Gearbox to inquire about receiving a replacement case, as we did not receive any additional supply of those cases since they were not considered a "pre-order bonus" You can contact Gearbox further at: [redacted] Should Gearbox need a proof of purchase or any form of documentation verifying the shipment of the item, GameStop will be able to provide you or them with that informationIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Business refuses to investigate or refund as requestedClaims they do not keep financial records beyond days Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company There were three separate packages with GameInformer Magazines The magazines ranged from the middle of to January of Please reply if you have not received all of these packages.If you have additional questions, I am here for you [redacted]

Dear [redacted] We would very much like to take your feed back and provide that to the appropriate teams for re-training purposesWe apologize that your wait time on the phone was higher than normalDue to this time of year being our peak season, our email and call queues experience high trafficThis does not excuse the way you were treated on the phone and e will get your calls pulled for reviewOur guests have had the option of adding a Game Play Guarantee on any physical copy of a game that they purchase for some time nowIt is very unfortunate that you were not able to add this to your purchaseI was able to locate your order in question and saw that the refund was successfulWe are pleased to see that you were able to get that issue resolvedWe thank you for bringing this information to our attention as we are always looking for feedback to better improve and grow in any aspect for our companyIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that the order has been delivered per ups tracking number [redacted] on 12/19/16.As an apology for the hassle you have gone through, I have issued a refund back to the Visa card ending ***Please allow 7-business days for the refund to post in accordance with your financial institution If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters