Gamestop

Complaint: [redacted] I am rejecting this response because there is no order history on my account and no history availableThe idea that you cannot remove the account demonstrates that you have not even reviewed the account to see that there is no visible history.The email in the complaint is the one receiving lockou notifications Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have been overcharged for this order by $and have received emails stating payment was declined See below for more details: Thank you for your email, but we still have problems with this issue I checked my gift card balances As I mentioned in my original complaint, Gamestop charged a full $for this order which exceeds the $owedThe gift card with the number ending in "1254" should have a balance of $75.94, and instead it shows a balance of $ I also received three emails yesterday about this order stating that my order was not going to ship because of declined payment I'm not sure why this isFinally, you should know that I still have another outstanding order with Gamestop (for a preordered game that is supposed to ship in July - $order 4170419105628071) During my three phone calls to Gamestop this week, I asked two Gamestop reps to verify that this order would ship without incident, but once again in spite of my requests for clarification, I have no written confirmation other than my original order email (which provides no breakdown of payment, etc.) Again, my oldest son used his Gamestop giftcards for this preorder Should we run into the same problems with this order, we will be back at the Revdex.com seeking resolution Please assist with restoring the balance to our giftcard Regards, [redacted]

Complaint: [redacted] I am not rejecting the proposal I would just like to get some more information.First if possible I would like the tracking number for this new order # I was given as the gamestop website was unable to locate it and I never received an email about it.Second, I can confirm that the game I received was used as I contacted the devs at [redacted] and was assured that their new games packaging would have been standard and not how I received it.Third, would someone be able to tell me when the pokemon plush I ordered with my original order will be sent out? It has been days since I placed that order.Fourth, This is not related to the initial order but another order I received the day after was for a bunch of pokemon boxes and two booster packs I did not receive the Tyranitar Ex Box I ordered and the two booster packs I was sent was from the xy series and not the steam siege that I ordered I have tried to call but my breaks during the day are only minutes and I have not been able to get through due to the very long wait times If I need to open up an new complaint I will but if you would be able to help me with that I would appreciate it.Fifth I would just like to make a suggestion, please hire more representatives at least during the holiday season to reduce the wait time to actually speak to someone or offer a live chat feature on the website I know most people have unlimited minutes on their phones but I dont and the amount of time I have tried to get through really adds up

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company According to our Return Policy our Manager offered the only solution to your issue with the game in question.Pre-owned Guarantee:This pre-owned product has been carefully tested, and is guaranteed to workIf you are not completely satisfied, simply return the product within days for your money back or identical exchange within days of purchase.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have packaged and will ship this Premium item in the mail today.If you have additional questions, I am here for you [redacted] * [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe have reached out to ShopAtHome and was informed your order went through a different affiliate, NowInStockWe have reached out to them to resolve this issue and will let you know as soon as we hear back.We thank you for bringing this to our attention and appreciate your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: This continues to be an unacceptable situation What's most desired is the Switch console itself The fact that the $bundle remains available on your website is an indication that it is not what your guests want It is *not [redacted] the best value for your guests Bundles typically imply some kind of cost savings The $bundle in question has all included items at [redacted] (though the exact same [redacted] MicroSD card that is bundled can be had for less than $vs the $Gamestop is charging) The only thing this bundle accomplishes is increasing your attach rate of games and accessories that are, in fact, LESS desirable That I need to constantly check in with my local Gamestop on the off-chance that they *happen [redacted] to be allotted a very limited number of consoles on a first come, first served basis just because I'm unwilling to pony up $is unacceptable At the very least, you should allow customers to reserve them to be fulfilled in the future the same way you are with the bundle Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: There is nothing in my email inboxDo you have correct email? [redacted] Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, as previously stated by the agent who worked on your case, this issue will need to be addressed by UPS as we will not be able to refund you at this timeIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThe item you are inquiring about is available at that cost as of 2/8/Good news, you should be able to place an online order for that item to be shipped directly to you! Here is the link at which you may be able to use to place your order: [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to add multiple names to an account You should now be able to place orders via GameStop.comIf you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, your order shows delivered to your address via tracking numbers: [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company If this issue is related to the GameStop Credit Card you will need to contact the bank for this issue We do not regulate the fees or payments associated with the card.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: I had to call back and wait another hour and a half the day I wrote this because NO I did NOT receive my products on timeI attached photo proof of the day I ordered and the money I paid for the shipping since you can't see itI should of gotten them on the 11/30/but I didn't receive them until 11/1/which is not on time and not what I paid forI also got the last game this morning the morning of 12/4/Please explain to me how that is "on time" as you state it wasAt this point I am waiting for a FULL refund that I was promised from the last manager I talked to on the night of 11/30/but it has not come through yetI will close this complaint once I see the refund on my cardI was promised a full refund and that is what I plan on gettingPlease refer to that phone conversation it happens right before close that day if you need a more specific timeWell that is when someone finally answeredI will say a manager was supposed to call me back as well but that didn't happen so I'm glad I actually called just in caseThe last manager I spoke to was the only one who was professional and not rude as wellSo that was a plus Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that your order was shipped on December which was within our hour processing period and the order was delivered on Thursday December This order was placed with Value shipping, the processing period for all orders is hours and then shipping time is to business days with value shipping.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and [redacted] and I discovered the issue, thus allowing me access into my GameStop accountThe issue turned out to be a small parsing bug I discovered in the "Reset Password" form of their website so the resolution was beneficial for both parties Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it appears the pending charges was stuck on your TraCardNot to worry, this pending charges has now been cleared off and your $balance is free to use! I am keeping an eye on your order as it appears that we have been getting a payment failure on this orderIf you would please contact your financial institution and inform them to allow this charge to go throughOnce that is done, this order should process normallyWe appreciate your patienceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyThe free shipping you are inquiring about would apply when you select value shipping, however, the method you had selected was 2-day with UPSTherefore the free shipping wouldn't have applied and we do apologize for the confusion this might have causedI was able to locate your order and saw that the payment method was set to PowerUp Rewards credit cardThere was no gift card on this orderThat being said, I would very much like to help with thatIf you could please respond by rejecting this resolution to provide the gift card number (not the pin number) I should be able to debit the funds you were wanting to use and refund that same amount to your credit card! If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortlyIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters