Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.After coordinating with the appropriate teams to determine why there was a suspension on your trades, the information received is that due to an influx of trades on smartphones, a temporary suspension was set in place by the trade in programBy no means is there any assumption that these trades were 'suspicious' in nature, and I cannot apologize enough that you were explicitly told that by one of our representatives during your visitRest assured, this has been escalated to be further reviewed and addressed.The suspension is set to be removed on 2/7/18, as these last for a 90-day period and the suspension went into effect on 11/7/Unfortunately this process cannot be expedited any further due to the extensive process of clearing the status of the account in the systemWhile trades are currently suspended, this does not prevent you from making purchases or returns with GameStop so long as they are within GameStop's return policyIf you have any additional questions or concerns for us, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because: what would make this easier to take and since you can not get me one of the master editions, I think this apology should be something you admit to publiclySince it was an error on GameStop corporate that made the original preorder able to happenSince I know of MANY people across the country, not limited to just my local store, who had this very same issueAdmittence of the error can go a long way! Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Here is the code of the $PlayStation Card[redacted] From the PlayStationNetwork icon on the XMB, select 'PlayStationStore'Select the 'Redeem Codes' icon located in the upper right of the screenEnter code and click 'Continue'If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because: I already tried thatThey were not able to identify anything in their system I would like a new gift card I wouldn't have filed this dispute if it could've been resolved that easilyMy local store could not help me Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are trying to contact you in regards to this matter As your PowerUp card was purchased in store we need you to go back to the store to process your refund We are unable to change our policy on purchase gift cards with trade credit.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11006959, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below The Amex card ending in that made the purchase is in my name aloneYou may want to check your records no power play points were awarded for this purchaseAlso the police have requested the receipt be sent to them that letter is attached and they never received it either Do tell me why GameStop refuses to cooperate with the police department and with the person , me, who paid for the item? I have the credit card statement to prove I paid for the item regardless of the name on the " rewards program card." I have no problem alerting the media if GameStop refuses to furnish myself, my husband Dijon Thomas or the police with a receipt by close of business on FridayMy husband Dijon Thomas is right here with me and has called customer service and went to the GameStop store and has also been denied the receipt, check your notes from our numerous calls to customer service wr have them recordedBetter yet give us a direct email address and/or fax number to you and we can send whatever proof you need government issued ID, bank statement, marriage licenseInstead of this vague non helpful responsePlease do your job and resolve my husband and my issueCheck your ratings on your website your customers are rating you as star for this reason, the run around and red tape Regards, Latoya Williams

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have stated that you have two accounts You can choose to have us merge these two accounts together where you would keep all the points associated with the accounts but you would use one log in I will need you to reply with the account you would like to keep and what emails you would like to use as a contact email on the account.Please note we are unable to change the usernames on these accounts and we cannot make these changes without your expressed permission to merge and change contact.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was contacted by someone local and was allowed to return the item for a refund Thank you Regards, [redacted]

Dear ***An order for a digital gift was sent to you via email on 11/7/for the $Please check your email for the confirmation of thisIf you would please make sure you receive the pin as well.If you have additional questions, I am here for you[redacted]

Dear*** **On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:7-business days after March 6th is March - March 16thIt does not fall within your time frame, and it is NOT reasonable time to process a return made on the 16th of last monthIt is ridiculousI want recompense Regards, [redacted]

Dear Sean,On behalf of Gamestop, we apologize for this poor experience in association with our company I have submitted this information to our District Manager for this store You will be contacted shortly about this issue.If you have additional questions, I am here for you*** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that we shipped you a replacement order on November and it shows that it was delivered on November If you have not received this package please reply to this ticket.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Again that is not SOLVING this issue! I payed you for a serviceI have yet to receive my services!! How can you sell something and only give half of what was bought? And then say oh sorry can't help you!! You can refund my account the 50$ value that is missing!! Or provide me with the 50$ servicesRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.We were originally charged $for the xbox and we were only refunded $so why were we cheated out of $12.29?? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thank you for fixing thisi just wish I had gotten a response on twitter,facebook,or the number of emails I had sent Regards, [redacted] ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to accept this return as it is well outside of our day return policy This policy is listed on our help page of our website under returns.http://www.gamestop.com/gs/help/gamestophelp.aspx#returnpolicyNew product returnsReturned product(s) must be in the original packaging and include any manuals, cabling and accessories in sellable conditionWe reserve the right to limit returns to unopened or defective productsDefective product(s) will be replaced with a like item, upon returnTerms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after days.We do not accept returns of:Any product(s) returned more than days from the date on the packing slip.Any product(s) that has been opened (taken out of its plastic wrap).Any product(s) not in its original condition.Any product(s) that is damaged, played, or is missing parts.Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.If you have additional questions, I am here for you [redacted]