Finish Line

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN 46235   February 20, 2016 REF: [redacted]   [redacted]
* Dear [redacted]   I would like to apologize to you for not receiving the emailed label we sent to return your package. We have sent another label on 2/19/2016 to [redacted]. The tracking number is [redacted]. If you do not see this email please contact us at 888.777.3949.   Thank you again for bringing these matters to our attention.   Sincerely,   Finish Line Customer Service Department

I attempted to place an order through the Finishline website. According to the website and their customer service line this order never went through. However the funds were deducted from my account. When I contacted customer service, they informed me that the funds were in pending status and would be released to my bank in 1-3 days. It has been 5! I have been transferred to several people, none of whom were able to resolve the problem and when they finally did transfer me to someone the young lady told me that I need to get the bank on three way so she could give them the release code to refund my money. When I asked why they couldn't just contact the bank to issue the code she told me that she could not do that and that I had to be on the phone. The call dropped after I had been on hold already for an hour to get that far and now I am holding again to get back to the proper department. I will NEVER shop with Finishline again and I will be sure to encourage everyone I know no to shop there either.

January 1, 2016 REF: [redacted]
[redacted]                                              ...

                                        Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We have attempted to contact you at the phone number provided but were unable to reach you. As a resolution, we have refunded your order in the amount of $45.14. Please allow 3-5 business days for the credit to show on your bank statement. Also, two winner circle rewards have been requested for you. Please allow 5-7 business days to receive those rewards in your email. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Went it to purchase a pair of new running shoes. They had a sales tag that gave a price of 79.99. I went up to pay and besides the fact that the manager was rude and unprofessional he told me that the price was 129.99, but the tag. I explained that it wasn't my mistake, your price said 79.99 and that is what I should pay. I left the store and called their corporate office who called the store and both agreed that it was mistake, I guess the next time you see a sales price with the regular price, assume that you'll pay full price.

January 12, 2016Reference #: 11057582[redacted]Shrewsbury , PA  [redacted]Dear Ms. [redacted],Thank you for providing us with the opportunity to respond to your request.After a careful review of our financial records, it is recorded that...

your refund was authorized and completed on January 8, 2016.  The refund amount of $79.49 was credited to your Visa card used as the form of payment on the original purchase of December 11, 2015.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  We have also sent a $25 gift card for the issue. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 9, 2016
size="3">                                  ...⇄ #[redacted]
[redacted]
[redacted]
[redacted]  [redacted]Dear [redacted],
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Our apologies for the delay in your receipt of the Winner’s Circle reward.  We are working with our technology group to determine why your request was not processed.  To avoid any further delays, we are going to issue a $25.00 gift card to replace the reward that was promised. Please allow 5-7 days to receive the gift card via mail.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

January 16, 2015Ref: [redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I appologize for the error on our response to you. After reviewing your order 5589930690, the following credit to your original form of payment has been processed:  a credit of $127.19 was submitted to your bank on 3/1/15. Credits will normally take 3-5 business days to reflect on the account balance depending on your financial institution’s established processing time. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, even though the original representative told me I had 4 rewards and for my inconvenience she was rewarding me with an additional reward to total 5.  I will accept the 3 rewards and gladly take my business elsewhere.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

December 5,...

2015                                      ...⇄ REF:  [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you
with the best possible service, and when you feel that it fails to meet
your expectations, it’s important for us to know. We are sorry that you received service that prompted you to contact us
with a complaint, and we regret any inconvenience or frustration that your
experience has caused you. After further review of the inventory for the Nike
4.0, we show the item is completely sold out and unable to replace this
time.  We have requested a full refund
back to your Visa account in the amount of $43.88.  Please allow 3-5 business days to show the
credit processed back in your account. 
In Addition, we are issuing you a $50.00 gift card for the
inconvenience. Your patronage is important to us, and we hope that you will continue to
give us opportunities to serve you. Thank you again for bringing this matter to our attention.  Sincerely, Finish Line Customer Service Department

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235March 17, 2016Ref:  [redacted] 
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the...

best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line would not charged your Paypal account until your item has been shipped. After further review, I did not locate an order confirmation for you.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 3/5/16. If the funds have not been released, then please contact Paypal to release them.  If you still see this hold after contanting Paypal, please contact me directly at [redacted] and I will be glad to help.My apologies for any inconvenience this experience may have caused you. This was a very popular release in which there was a higher demand than there was product. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 2, 2016[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it...

is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello this E-mail is in regards to my complaint I filed on 1-6-16 It looks that I didn't fully understand the email that was sent to me and I clicked the button to resolve the issue or complaint.Unfortunately The complaint is not yet reolved I Would Like to Either Get my money back Or A Store Credit So I Can Go Get the appropriate Work Shoes I need.I have been working very uncomfortable due to my medical issues that require comfortable shoes If you can please help me Today I would Greatly appreciate it.Thank You for your time in this matter.
Regards,
[redacted]

The most horrible company. A cursory review of the Revdex.com website indicates that customer complaints for Finish Line have skyrocketed in the past year. Finish Line used to have competent customer service but I am unhappy to report that it no longer does. Finish Line cancelled an order without first notifying me. I then called three times so that my winners circle awards that I used could be credited to me. It has not happened so far. Moreover, apparently, the customer service reps are trained to deceive customers. When I called the first two times the customer service rep lied and told me they were located in Indiana when I knew otherwise. When I called the third time the customer service rep initially said she was at a call center outside the US and it was against the company policy to divulge WHAT country the call center was in. [redacted]. I have never heard anything so outrageous. Almost immediately, this so-called policy dissolved and she divulged that they were located in fact located in the Philippines.

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN 
46235December 4, 2015[redacted]                                 ...⇄ REF:
[redacted]Dear Ms. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customer’s with
quality service.After reviewing your letter, I contacted our finance
department regarding your refund for $21.20. The refund had been processed back
to your Visa card ending in [redacted].  I’m
not sure why it wasn’t appearing in your account.  I had our finance department process the
refund again, since you are stating that you didn’t receive it.  I have also requested a $25 gift card for you
to use on a future purchase with us.  We sincerely apologize for the less than positive
experience and inconvenience we may have caused you.  Your patronage is important to us, and we
hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Company contacted me on 11/18/15 and stated the refund had been processed as of date I have not received refund.
 
[redacted]. [redacted]
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We left a voicemail on11/03/2015 to discuss the refund process. As a resolution, we have refunded you for the replacement items in the amount of $42.40. Please allow 3-5 business days for the credit to show on your bank statement. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer...

Road                                      ...⇄ Indianapolis, IN  46235 June 24, 2016 [redacted]  [redacted]
 Complaint: #[redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. Per the voicemail I left, and the follow up email I sent on June 24, 2016, I need to confirm with you if your credit card company is already in the process of disputing the charge.  If so, once the dispute has been completed, your money will be refunded.  If they have not started the process, we will be more than happy to issue a refund for this fraudulent charge.  I will await your response to take further action. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 April 5, 2016       [redacted] [redacted]
[redacted]
[redacted] Reference: 11304863 Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. We attempted to contact you at [redacted] but were unable to reach you. Our immediate goal is to confirm that your funds have been released to your account.  After reviewing our records, we do not show any authorizations at this time in the amount of $301.00.  With US banks, pending holds are released within 24-72 business hours from the time of the purchase attempt. If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer...

Rd                                       ...⇄ # [redacted] Indianapolis, IN  46235 October 10, 2016 [redacted] [redacted]                                   ...⇄ [redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. I am sorry that you received service that prompted you to contact Finish Line with a complaint, and I regret any inconvenience or frustration that your experience has caused you. In regards to your experience with being promised a total of two Finish Line gift cards, I have authorized to honor what you were promised by processing two Winner Circle Finish Line Gift Cards that will be emailed to you within the next two weeks. I will also honor $20 off of your next on-line purchase. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.  I will continue to get in contact with you via phone and email, and please feel free to contact me anytime if you have any further questions or concerns.  Thank you again for bringing these matters to our attention. Sincerely,     Finish Line Customer Service Department