Finish Line

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 
46235December 10,...

2015                                      ...⇄ Complaint
ID: [redacted]
[redacted]
[redacted]Dear [redacted]:Thank you for notifying us of your complaint. At Finish
Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.I reached out to the phone number [redacted] that was
provided and left you a message with my direct contact information. In an
effort to discuss your situation more thoroughly and determine a positive
outcome to your product purchase, I would like to discuss the details of the
products that you have not received from your referenced order [redacted]. Please
contact me at your earliest convenience at [redacted] We regret any inconvenience this experience may have
caused you. Your patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc.3308 N Mitthoeffer RdIndianapolis, IN 46235January 20, 2016#[redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have reviewed your order [redacted] and I show that the package delivered on 1/5/15.  You can track your package at www.ups.com with tracking number [redacted].  I am very sorry for any confusion that your order was cancelled.  I have reviewed your list of orders and showed that order number 1059537424 cancelled and a refund was mailed on 12.30.15 in the amount of $65.39.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]My telephone number is 765-729-8064 and Im not sure where you got the other phone number from. I contacted my bank today to make certain that it was not them trying to deduct this transaction and they showed me and printed off the paperwork showing where Finish Line tried on December 23rd, December 29th, and finally succeeding on January 13th in deducting $355.73 for a transaction that was cancelled in the store and that I did not recieve any goods for. I tried calling Lorraine H from Finish Line today and was told that she is not in the office today.
Regards,
[redacted]

January 15, 2016[redacted]
[redacted] 
[redacted]
[redacted]  [redacted]Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry to hear the resolution offered was unsatisfactory. We still would like to resolve your concern in a timely manner.  I personally would like the opportunity to discuss this matter with you. I attempted to reach you by phone at the number provided on your order; however, I kept getting a busy signal with each attempt. I’ve also sent an email correspondence to you on 1/15/2016, requesting a good contact number where you can be reached, and the time that is feasible for you to discuss this further. I was able to confirm your $25 Gift Card was processed, and is being shipped to you. Your UPS tracking number is [redacted], which can be tracked at UPS.com. I will continue to attempt to contact you to better assist you. You may contact me directly at [redacted] or at [redacted]
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RdIndianapolis, IN 46235January 19, 2016REF: [redacted]Dear [redacted]:Thank you for notifying us of your complaint. We strive to provide you with the best possible service,...

and when you feel that it fails to meet your expectations, it’s important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have requested that the backpack be refunded to you. We have also noted a $20 winner circle reward to given to you for your next Finish Line order. Please give us a call at 888-777-3949 to redeem that reward. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention. Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 February 3,...

2016                                      ...⇄ ID: [redacted] 
[redacted]
[redacted] Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service. In regards to the delayed shipping of order number [redacted], I was able to confirm your order is showing delivered to your shipping destination. You may track your delivery at UPS.com using tracking number [redacted] For the inconvenience, I credited your order $7.96 which will apply immediately. Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

The Finish Line 3808 N. Mitthoeffer Rd         Indianapolis, IN 46235 August 20, 2016
right;">Ref: [redacted]                                    [redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I greatly apologize that you did not receive your item in the timeframe that you were expecting.  Per our conversation on 8/18/16, your refund in the amount of $32.99, for shipping, will be posted to your PayPal within 3-5 business days. Also, for your inconvenience with this issue, you will receive a $20 gift card that will be mailed to you. The gift card will take 5-7 business days to receive. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 17, 2016#[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with...

the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I have reviewed your order [redacted] and I am very sorry that the order was cancelled.  Upon further review of your order, I show that Finish Line was not able to prepare the items for pick-up of your selected location.  At times due to lack of inventory we are unable to complete an order.  I am unable to replace the items originally order.In addition, for this inconvenience I have mailed you a $25.00 gift card for your future purchase.  The gift card can be used online or at any Finish Line store location.  Please allow 5-7 business days to receive your gift card via USPS mail.We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Ordered shoes on the 12th. Somewhere between the UPS and USPS, they were lost. On the 20th, I spoke to representative that found shoes in another state and would expedite 3 day shipping to my door. Nope, shoes never showed up. Called on the 23rd. Representative said she would call UPS to find my package and never called back. I called again and this rep couldn't even find my order and issued a refund... which won't get here for 3-5 business days. Too bad this was a Christmas gift and the refund won't come until after Christmas!... IF IT SHOWS UP!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
It would have been nice to hear from someone though.. The gift card is a nice touch, but having someone call and listen to the horror I had to go through would have been nice.. 
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235 November 10, 2016 [redacted]
white;">[redacted]   # [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. On order number [redacted], we were able to replace one of your items. The item we replaced on that order was the Men’s Reebok Z Pump Fusion 2.0. The replacement was delayed due to the shipping address, but it was corrected and the shoes were delivered to the customer. As far as the Women’s Reebok Z Pump Fusion 2.0, a refund was requested inform of a Gift Card. Customer preferred to receive a check. I resubmitted the request for a check to be sent to the customer. On order number [redacted]. The customer did not receive the order once again due to the shipping address. A refund was later processed and given for the full amount of the order. Since the customer did not receive the refund, we are sending the item out to the customer. On the last order, [redacted], the customer did not receive the original order either due to the shipping address. A label was sent to the fulfilling store to ship the order. The order shipped and delivered on 11/3/2016. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235March 04, 2016Ref: [redacted]Dear Mr. [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 03/01/16. If you are still seeing these holds, please contact me directly at 1-888-777-3949 ext. 6891 and I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 21, 2016 REF: [redacted]...

[redacted]  [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at the Findlay Village Mall that was less than satisfactory.  We have contacted the District Manager for that location, Bobby G[redacted] and he will be contacting you to discuss your purchase concern. The telephone number for Mr. G[redacted] is (800) 234-5233, extension 2029, if you need to reach him for any particular reason.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 12, 2016 ID: [redacted] 
[redacted]Dear [redacted]: Thank you for notifying us of your...

complaint.  We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.After reviewing order [redacted], I see that a replacement item was located and has actually been shipped already. The replacement order [redacted] can be tracked on www.ups.com, using tracking number [redacted]. Per UPS your package is currently in transit, and scheduled for delivery on 1/14/2016. I tried calling phone number [redacted] multiple times, but there was no answer. I left a detailed voice mail including this information. Also, I will be refunding $20 back into your PayPal account due to the delay on your replacement item being shipped. If you have any further questions or concerns, please feel free to contact me directly at [redacted] and I will assist you.  Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve you. Again, I apologize for this inconvenience that this process has caused. If you have any further questions, please contact us via phone or email. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 August 11, 2016 [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Per our phone conversation on 8/11/16, I emailed you at [redacted] a pre-paid postage return label. Once the label is received, you can print it off and bring the package to UPS. Once our returns department receives the merchandise with your receipt, a refund will be processed to your Mastercard ending in [redacted]. You may also return the product to your local Finishline for a refund. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. You will be receiving (2)Winners Circle Rewards and free Express Shipping on a future order with Finishline. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 15, 2016 REF: [redacted]...

[redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We are sorry that you experienced a concern with your order of the Jordan Retro XI on December 10, 2016.  We are committed to meeting the expectations of our customers and you have been contacted by one of our customer service supervisors for the resolution of your order.  We have requested your size 9.0 shoes and will contact you as soon as possible to finalize the payment and shipment of your product. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Sincerely, Finish Line Customer Service Department

Finish Line
3308 N...

Mitthoeffer                                  �...⇄
Indianapolis, IN  46235                                     �...⇄
May 5, 2016
[redacted]
[redacted]
[redacted]                                   ...⇄ REF: [redacted]
Dear [redacted]:
Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.
We are very sorry to hear about your recent shopping experience with Finish Line regarding being double charged.  Per our conversation on 5/4/2016, you were informed that a credit had been processed back to your card on 4/28/2016. All refunds take 3-5 business days to receive back to a credit card. If you have not received your refund by Friday, 5/6/2016, please contact me at 1-800-234-5233 ext. 6891.
Again, we apologize for the inconvenience this matter has caused you and we appreciate your business.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line Inc.3308 N Mitthoeffer RdIndianapolis, IN 46235December 17, 2015[redacted]Reference #: [redacted]Dear Mr. [redacted]Thank you for notifying us of your complaint.  We strive to provide you with the best possible
service,...

and when you feel that it fails to meet your expectations, it’s
important for us to know.Finish Line is committed to excellence in Customer
Service, and everything we do is to focus on providing our customer’s with
quality service.In response to your compliant regarding your refund for
order [redacted], a credit in the amount of
$78.88 was processed back to your [redacted] account on 12/8/2015. That
refund is for both, the socks and shoes that you did not receive. I show order
5370201434 was placed for you to match the price of the shoes that you did not
receive. I have processed a $10 credit on order [redacted] to go back to your
MasterCard ending in [redacted]. This credit will complete the price matching and
make your final order total $75.58.Your patronage is important to us, and we hope that you
will continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department