Finish Line

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235December 14, 2015Ref: [redacted] ** [redacted] **Garden Grove, CA ***Dear Mr [redacted] **, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you Finish Line will not charge your account The release to your Paypal account is release back to youWe also forced you out another Winner Circle Reward I you have any questions, please contact me directly at 1-888-777- extand I will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN March 2, [redacted] Complaint# [redacted] Dear Ms [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter further review of Winner Circle account [redacted] , you did not receive your replacement $Winner Circle rewardsI apologize for the huge delay with your rewardsOn 10/18/2016, a total of rewards were processed for your accountYou will be able to access the rewards in your email and from your online profile within 24-business hours Additionally we will take $off of your next in-store transaction Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

January 12, 2016Reference #: [redacted] [redacted] **Shrewsbury , PA ***Dear Ms [redacted] ,Thank you for providing us with the opportunity to respond to your request.After a careful review of our financial records, it is recorded that your refund was authorized and completed on January 8, The refund amount of $was credited to your Visa card used as the form of payment on the original purchase of December 11, 2015.We sincerely apologize for the less than positive experience and inconvenience we may have caused you We have also sent a $gift card for the issueYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I made a purchase of pairs of shoes at Finish Line on 4/4/for approximately $I paid with my Discover credit card Out of the blue almost a full year later, I started receiving Sports Illustriated Magazines in the mailI never ordered or authorized this magazine subscriptionI received an email dated 3/14/stating I will receive free risk free issues if I don't cancel the subscription ( that I never ordered) , my credit card will be billed $ cents an issue or the low subscriper cost yearly Luckily, I figured this out after the first "free" issues I have called their customer # 888-806-to cancel Beware!!! Pay cash only at this retailer and do not sign up for their rewards program!

I had a horrible experience with the Finish Line I took my year old to Chicago to buy a pair of shoes at the Finish Line store on Michigan Ave for his birthday They did not have his size in the style he chose so we ordered them to be delivered to our home in WI within the week (in time for his birthday)The week came and went with no shoes I called the store and they said they have no record of the shoes being ordered even with the order number that I provided themThey told me that they could not help me, but I should call the main Finish Line number I called them and they shared with me that the order was cancelled They could not tell me why, but it was cancelled on their end...even though the shoes were in stockNobody could tell me why the order was cancelled I shared with them that I needed the shoes as that was my sons birthday presentThey told me that I would need to go online to order the shoes againI asked what they were going to do to compensate me for their error Their answer was...nothing! They never contacted me to alert me that my order was cancelledI would never have known had I not calledAfter much time trying to get some help, I was told I would be sent a coupon for my next purchaseI told them I do not want the coupon sent to me, but I wanted that to be put towards the shoe order to compensate for their error as I will never shop there again to use the coupon that they wanted to send to meThey said they could not do thisIn fact I talked to a customer service rep that was quite rudeI have yet to be credited the for the tennis shoes that I never received

Finish Line N Mitthoeffer Road Indianapolis, IN October 13, [redacted] # [redacted] *** Dear Ms [redacted] : Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI attempted to reach you on 10/12/and 10/13/2016, but was unsuccessful We would like to apologize that your order # [redacted] was unable to be cancelled We truly value you as a customer, and understand the inconvenience this may have caused I noticed that the item 831509-size 8.0, will not be shippedYou will see a charge for that item, but I have already processed a refund of $to be credited back into your Paypal accountPlease allow 3-business days for these funds to reflect on your endI left you a detailed voicemail that includes my direct phone number and extension, as well as my work email, so that you may contact me directly with any questions or concerns that you may haveWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

March 2, [redacted] *** [redacted] Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 3/2/2016, you confirmed with me that your bank has already released the pending holds back into your accountMy apologies for any inconvenience this experience may have caused youThis was a very popular release in which there was a higher demand than there was productI offered to assist you on your next purchase with Finish Line, and that offer still stands if you decide to make another purchase with Finish Line Please feel free to contact me directly at 888-777-extfor further assistanceWe value you a customer and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN April 6, Ref: [redacted] Dear Ms [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at [redacted] , and have been unable to reach youWe have refunded you $back to your [redacted] ending in *** I know this an unfortunate issueI left a voicemail with my name and extension, also sent you a emailIf you have any questions or problems, please contact me Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

The Finish Line NMitthoeffer Rd Indianapolis, IN September 23, right;">Ref: [redacted] Dear Mr.***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refund After further review of Order # [redacted] , our records show a refund for $was processed back to your Master Card on 9/19/ This refund was processed for the return of the Nike Alpha Adapt Rise Graphic Backpack Please allow 3-business days to show the refund credited back to youWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I recieved NO rewards at anytime! I also feel as though this does not matter to you as a company and that I dont matter as a customerI was a faithful customer for years and this is how I am treatedFAIL! Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am once again disappointed with how Manven Salon is choosing to fix this situationFirst of all you are trying to distort my words by saying that I requested to have my hair "lighter" in a sense of just putting high lights in to itI was very clear that I wanted to go from black to brownNot black to blond highlightsBesides her getting it wrong, the damage done to my hair will take at least another years to make it look betterThe amount of time she left me under the bleaching process damage a great amount of my hair and I have pictures to prove itThere is no deep conditioning in this world that would make those parts grow back over nightThere was and I continue to see daily breakage due to the lack of attention of your hairstylist *** What I find interesting is that you never showed any regret or apologized for what [redacted] did in my hair until this response you sent via the Revdex.comYou were rude and aggressive on the phone with me, trying to hide her mistakes behind the waiver I signedIn my defense I wouldn't have signed the waiver if I didn't believe that she was capable of doing my hair as requested I new I wasn't going to come out exactly like the picture I showed but I wasn't expecting to come out totally different either and with all my hair damaged You mentioned that you guys accommodated me to stay longer at your place (from to 3hrs)In which way, shape or form you call that accommodating?!? My experience was terrorizing! Imagine yourself being on a strange place, unhappy with what it's happening and no one seems to care I payed attention on how your dismissed the lady in front of meYou asked how she liked her hair, if she wanted to make another appointment, etcWhen was my turn you never made none of those questionsYou told me the total and you offered to walk me to my carThat was it On the next day, when we talked, I mentioned on our phone call that you charged me for toners, you told me that you had charged me for only oneWhy would you have done that if [redacted] did everything correct according to you?! It's clear to me that [redacted] and your wife [redacted] were very aware of how upset I was but not even once you or your wife came to calm me downVery unprofessional We spoke on the phone once and the way you were treating me I didn't feel welcomed anymore at your salonI called a second time and drove to your salon and you never returned my callAs a new client, here I am trying to give your business another chance but instead I get the cold shoulders All I wished was for you to be willing to see me after I called you the first time and see if I was telling you the truthAll you did was upset me more by trying to blame me for signing the waiverIt seems to me that the waiver is just a clear note that you hire incompetent hairstylist and you send them new clients that have no clue on what they are getting in to I personally made my appointment with you ***, and when you gave me [redacted] as my hairstylist you assured me that someone else was going to supervise her workShe was the only one who touched my hair the entire time I do not feel comfortable in your salon anymore By asking my back is the minimum you could do to pay the cost for all the hurt and damage done to me Now, if your final decision is to continue to hide your bad service behind a piece of a "waiver" that's okay with me, it's your business name in the line not mineI can guarantee you that your salon will not be getting any good business reputation for what was done to my hair and the way you are handling thisAs the "Owner's husband/receptionist" you have a very poor customer relations skills If you choose to return my money I promise not to comment on this incident any further Regards, [redacted]

Finish Line, IncN Mitthoeffer Road "Arial Narrow", sans-serif;">Indianapolis, IN February 22, [redacted] # [redacted] Dear ***: We are truly committed to the services we provide to our customersI apologize; you were not completely satisfied with the resolution that was initially proposedI completely understand you would like to have the original order shipped to youSince the original order canceled, you will have to place a new orderMy name is Deana, and you may contact me directly at 1-888-777-ext5116, and I will gladly replace the order with youIn addition, I will honor free express shipping on the order at no additional charge to youPlease contact me at your earliest convenience, so I can make this right for youAgain, I sincerely apologize for your recent experience shopping with Finish LineThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Went it to purchase a pair of new running shoesThey had a sales tag that gave a price of I went up to pay and besides the fact that the manager was rude and unprofessional he told me that the price was 129.99, but the tagI explained that it wasn't my mistake, your price said and that is what I should payI left the store and called their corporate office who called the store and both agreed that it was mistake, I guess the next time you see a sales price with the regular price, assume that you'll pay full price

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 14, Ref: [redacted] [redacted] Dear [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceMy contact with you at [redacted] today was to inform you that I will have three pending holds released from your PayPal account and per Supervisor Gloria B [redacted] I will make an Executive decision to try and locate a pair of the Space Jams in Kids size to ship to youOnce that size and item is located someone will call you for a credit card number to have those charged to itThe pending hold authorization will release to your account within 3-business days from 12-14-If you are still seeing these holds, please contact me directly at 1-888-777-extand I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Linda H [redacted] Finish Line Customer Service Department

NMitthoeffer Rd Indianapolis, IN December 23, # [redacted] [redacted] *** [redacted] *** [redacted] [redacted] Dear [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you have not received the refund for this issueWe have processed over the refund please allow 3-business days for your refund to postYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Placed an order to be delivered on a certain date, paid a lot of money for rush shipment Did not arrive Now unable to reach the company to find out where shipment is Several calls placed, on hold minutes each before hanging up Not returning emails, LIVE chat not available Customer service absolutely horrible My only option at this point is to dispute the amount on my credit card and maybe that will get their attention

IM GOING TO BE 100% HONEST I BUY SHOES FROM FINISH LINE BUT NEVER EVER AGAIN WILL I BUY FROM THEM AGAINSO I BROUGHT TWO PAIRS OF SHOES FROM THEM I CANT EVEN REMEMBER WHEN AND THE CUSTOMER SERVICE FROM THE ASSOCIATES WERE FAIRLY GOOD I PAYED WITH MY CREDIT CARD AND WENT ON MY MARY WAYFAST FORWARD TO TODAY JULY IM CHECKING MY CREDIT CARD STATEMENT LIKE I ALWAYS DO ITS A NORM FOR ME AND I NOTICED A CHARGE FOR SPORTS ILLUSTRATED NOW MIND YOU I LOVE SPORTS BUT TO READ ABOUT IT WHEN I HAVE EVERY SPORTS PACKAGE ON TELEVISION THROUGH MY CABLE PROVIDER IS CRAZY TO MEI CALL MY CREDIT CARD COMPANY ONLY TO HAVE THEM CALL SPORTS ILLUSTRATED TO FIND OUT THAT THEY RECEIVED MY CREDIT CARD INFORMATION FROM FINISH LINESPORTS ILLUSTRATED THEN STATED THAT FINISH LINE OFFERED ME A SUBSCRIPTION AND I ACCEPTED IT (WHICH IS TOTALLY NOT TRUE) AND THEY TOOK IT UPON THEMSELVES I GUESS ONE OF THE ASSOCIATES THAT WAS CHECKING ME OUT TO SIGN ME UP USE MY CREDIT CARD WITHOUT MY PERMISSION AND CHARGE ME RECURRING FEES SO ITS NOT ONLY LIKE I BROUGHT TWO PAIRS OF SHOES I ALSO BROUGHT A SUBSCRIPTION???? I WANT TO MAKE SURE TO LET CONSUMERS KNOW SINCE THIS HAPPENED TO ME THAT WHEN SHOPPING AT FINISH LINE USING YOUR CREDIT OR DEBIT CARD TO MAKE SURE THAT YOU CHECK YOUR CREDIT CARD OR BANK STATEMENT TO MAKE SURE THAT YOU DONT HAVE RECURRING CHARGES OF FOR SPORTS ILLUSTRATED THROUGH FINISH LINE SHOES STORE

The most horrible company A cursory review of the Revdex.com website indicates that customer complaints for Finish Line have skyrocketed in the past year Finish Line used to have competent customer service but I am unhappy to report that it no longer does Finish Line cancelled an order without first notifying meI then called three times so that my winners circle awards that I used could be credited to me It has not happened so far Moreover, apparently, the customer service reps are trained to deceive customersWhen I called the first two times the customer service rep lied and told me they were located in Indiana when I knew otherwise When I called the third time the customer service rep initially said she was at a call center outside the US and it was against the company policy to divulge WHAT country the call center was in *** I have never heard anything so outrageous Almost immediately, this so-called policy dissolved and she divulged that they were located in fact located in the Philippines

April 14, [redacted] Dear [redacted] ,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account We are glad to hear that all of the pending authorizations have been releasedWe value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchasesAlso, I have requested a $gift card pleas allow 7-business days to receive via mail.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department