Finish Line

I bought a pair of shoes and I wasn't happy with the fit so I had been called out of town so I called the Finishline customer service they were short and didn't want to help so the third time I taked to them a very nice woman gave me the ok to return and sent me a shipping label and I return the shoes they were received at there warehouse on December ??? After calling and speaking to at least different people and giving the same information over and over It's been over a month and no refund I didn't think it so complicated I feel like it's a lost cause ??

Finish LineNMitthoeffer RoadIndianapolis, IN 46235December 29, [redacted] *** [redacted] Dear [redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you at phone number [redacted] and was unable to reach youAfter reviewing your orders [redacted] and [redacted] , I have requested a refund for $and $to be credited back onto the Visa ending in Please allow 3-business days for the funds to reflect on your endPlease call me back directly at [redacted] Ext [redacted] if you have any further questions.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd Indianapolis, IN December 7, [redacted] [redacted] Reference #: [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceI attempted to contact you at both numbers provided on 12/7/and was unsuccessful At this time I have requested a refund in the amount of $ Please allow 5-business days to receive refundYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, Inc N Mitthoeffer Road Indianapolis, IN October 5, [redacted] class="apple-converted-space"> Ref: [redacted] [redacted] Dear Ms***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe are very sorry to hear about your experience with shopping onlineIt is possible that we may have been updating our Website when you were placing your orderI attempted to contact you at [redacted] on 10/4/but was unable to reach youWe would like to resolve the pricing issue with the hoodies you were trying to purchaseIf you are still interested in purchasing the hoodies, please return our call at 888-777-ext For your inconvenience, I have issued a $Winner Circle reward to be mailed to youPlease allow 7-business days to receive in the mailYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN class="SenderAddress">6/17/Ref: [redacted] [redacted] ***Phone: [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceIn your case, the funds were being held by PayPal since the 5/22/order attempt with Finish Line was not successfulI have reached out to our PayPal account advisor to assist with releasing your funds in 3-business daysFor your inconvenience, I have requested a $gift card to be mailed to your home addressYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I do not accept the business' offer$is less than what I paid for the shoes plus taxI would like to be reimbursed the whole total of $I did receive an email with a tracking number on 01/05/As of 10:48pm on 01/08/there is still no information under the tracking numberIt says there is no information availableSo I am unsure as to whether or not the shoes were shipped on or before 01/07/as promised but from the looks of it I would say notSince it has been almost a month since my original order date of 12/12/15, I believe it is only fair that I am reimbursed the full price of the shoes plus tax which I paid at $Thank you

November 6, 2015Ref: [redacted] , [redacted] ***Dear Ms[redacted] ,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I attempted to reach by telephone today, but was unsuccessful I have left you a detailed message provided the arrangements completed today and my personal contact information I apologize for the delay in the processing of your refund.Your refund invoice was created today, November 6,to return the funds back to your account The amount processed for your refund was $for Order # [redacted] and $for Order # [redacted] I anticipate this returning to your account within 3-business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you I will be providing you with a $gift card for the inconvenience with this process Please allow 3-business days to receive your gift card via US Postal mail.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Finish LineN MitthoefferIndianapolis, IN 46235February 16, 2016Reference: [redacted] Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.I apologize your original order # [redacted] cancelled After further review, our records show your recent order # [redacted] is now shipped Per Ups, the package is in-transit and scheduled to deliver on 2/17/ Your tracking number is [redacted] You can now track your package at www.ups.com for additional information.I attempted to reach you at telephone number [redacted] , but my attempts were unsuccessful No worries, I would like to inform you that I have requested a shipping refund of $and an additional $discount back to your Visa account Since we have not settled for the originally authorized amount of $60.96, you will only be charged $ We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN December 21, REF: [redacted] [redacted] ** [redacted] Dear Ms [redacted] , Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at the Findlay Village Mall that was less than satisfactory We have contacted the District Manager for that location, Bobby G [redacted] and he will be contacting you to discuss your purchase concernThe telephone number for MrG [redacted] is (800) 234-5233, extension 2029, if you need to reach him for any particular reason Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

March 9, size="3"> # [redacted] ***Dear [redacted] ***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know Our apologies for the delay in your receipt of the Winner’s Circle reward We are working with our technology group to determine why your request was not processed To avoid any further delays, we are going to issue a $gift card to replace the reward that was promisedPlease allow 5-days to receive the gift card via mail Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 14, Ref: [redacted] [redacted] Dear Mr***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter reviewing your concern, our team has located and will return the return product back to your home addressPlease allow 3-business days to receive the itemYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It would have been nice to hear from someone thoughThe gift card is a nice touch, but having someone call and listen to the horror I had to go through would have been nice Regards, [redacted]

We have had Finish Line Services seal our blacktop driveway several times now We have found them to be very professional...and reasonable The surface has held up well and looks very good We waited several weeks before they called for an appointment...but that was because it was raining almost every other day The men that came to complete the job were great and were very nice besides!!! We recommend the company...based on our experience They pressure washed and cleaned the driveway one day...and sealed it the next Thank you very much for your good service...it is nice to find people who will do what they say they will do [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowHello this E-mail is in regards to my complaint I filed on 1-6-It looks that I didn't fully understand the email that was sent to me and I clicked the button to resolve the issue or complaint.Unfortunately The complaint is not yet reolved I Would Like to Either Get my money back Or A Store Credit So I Can Go Get the appropriate Work Shoes I need.I have been working very uncomfortable due to my medical issues that require comfortable shoes If you can please help me Today I would Greatly appreciate it.Thank You for your time in this matter Regards, [redacted]

Finish Line, IncN Mitthoeffer Road Indianapolis, IN April 22, REF: [redacted] *** [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about the issue you had with the Melo M The package has been received back and inspectedWe will be sending you a gift card in the amount of $and also an additional $gift card to compensate for the shipping Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN November 10, [redacted] white;"> [redacted] # [redacted] Dear Ms [redacted] , Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceOn order number [redacted] , we were able to replace one of your itemsThe item we replaced on that order was the Men’s Reebok Z Pump Fusion The replacement was delayed due to the shipping address, but it was corrected and the shoes were delivered to the customerAs far as the Women’s Reebok Z Pump Fusion 2.0, a refund was requested inform of a Gift CardCustomer preferred to receive a checkI resubmitted the request for a check to be sent to the customerOn order number [redacted] The customer did not receive the order once again due to the shipping addressA refund was later processed and given for the full amount of the orderSince the customer did not receive the refund, we are sending the item out to the customerOn the last order, [redacted] , the customer did not receive the original order either due to the shipping addressA label was sent to the fulfilling store to ship the orderThe order shipped and delivered on 11/3/We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: [redacted] ***Dear [redacted] ***;Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refundI apologize that you have not received your creditAs a resolution, we have re-submitted in a refund for the replacement items in the amount of $Please allow 3-business days for the credit to show on your bank statementWe will monitor the refund, to ensure that no delays will take place.Again, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 December 15, 2016 REF: [redacted] ... [redacted] ** [redacted] Dear Mr. [redacted] , Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We are sorry that you experienced a concern with your order of the Jordan Retro XI on December 10, 2016. We are committed to meeting the expectations of our customers and you have been contacted by one of our customer service supervisors for the resolution of your order. We have requested your size 9.0 shoes and will contact you as soon as possible to finalize the payment and shipment of your product. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business. Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN June 8, [redacted] class="RecipientAddress"> [redacted] [redacted] Dear [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter reaching out to you by phone, I was unable to get in touch with you at phone number [redacted] , but was able to leave you a detailed voice mail with my direct contact informationI would love to help you resolve your refund issue, however there is more information needed, in order to further assist youPlease feel free to contact me directly, so that I may helpAgain, my apologies for any inconvenience this experience may have caused youI look forward to speaking with you soonYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235February 24, REF: [redacted] *** [redacted] Dear [redacted] ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to contact you at [redacted] but were unable to reach youAfter reviewing order [redacted] , a refund in the amount of $for the entire purchase was processed to the Visa ending in on 2/3/2016.If you need any further assistance, please contact Finish Line at 800-234-extAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department