Finish Line

I TRIED TO ORDER A PAIR OF SHOES ON SATURDAY 5.16.15, WHICH I HAVE DONE SEVERAL TIMES FROM FINISH LINETHIS TIME I WAS CHARGED FIVE TIMES FOR A PAIR OF SHOES THAT I DIDNT EVEN GET TO ORDER, $1,WAS TAKEN FROM MY ACCOUNT, SO I CALL AND EMAIL FINISH LINE NUMUREOUS TIMES WITH POOR CUSTOMER SERVICE, FINALLY CUSTOMER SERVICE TOLD ME THAT IT WOULD TAKE NO LONGER THAN HOURS FOR MY MONEY TO BE PUT BACK IN MY ACCOUNT, HERE WE ARE HOURS LATER AND MY MONEY ISNT IN MY ACCOUNT, SO I CALLED AGAIN AND GOT A RESPONSE OF, WELL IT SHOULD BE BACK BUT IF ITS NOT I WOULD JUST WAIT, ARE YOU SERIOUS? $1,!!!!! NO MANAGER WAS AVAILABLE TO TALK TO, NO REASON WHY THIS HAPPENED, AND FOR THEM TO TELL ME TO JUST WAIT, NOT ACCEPTABLE TO ME, I NEED THAT MONEY LIKE ANY OTHER PERSON WOULD NEED! HORRIBLE EXPERIENCE AND ILL NEVER BUY ANYTHING FROM FINISH LINE AGAIN!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowOnce the issue is resolved then I will have no issues accepting the resolveAt this point I am confused because I have been told the claim has been processed twice now, told that I was given the money back, had to get my bank on the phone to clarify that no, I still have not been paid
I look forward to hearing from you,
***[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We went to Finish Line in Madison to buy some shoes for my year old sonWe did buy some shoes with sizing based off the employees recommendationWe later came to find out from a child shoe fitting expert that they were too small and he should be in a wideWe had been putting our child in shoes that was super tight on his feet based on this employees recommendation
That is not why I am giving this review, but rather to warn others of them passing along your card details and signing you up for a magazine subscription without your knowledge
During checkout we were asked if we would like a few weeks of SI for freeWe said sure, why notAnd that was thatA few months later we get charged on our debit card from SI for $Come to find out that was really a trial period and it would auto renew at the end if not cancelledThe employee never mentioned that and did not give us any paperwork that stated suchShe also gave across our debit card information to SI without our authorizationMy husband and I are very upset that our information was handed out without our knowledge and consentThis is not acceptable in today's world where information is hacked and stolen so frequently

The Finish LineNMitthoeffer Rd Indianapolis, IN December 17, 2015 Ref: *** * *** ***
*** *** ***
*** *** ***Dear Mr***,Thank you for notifying us of your
complaintWe strive to
provide you with the best possible service, and when you feel that it fails to
meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customers with quality
service.I had attempted to contact you on 12/16/and 12/17/
at the number ***Unfortunately I was unable to reach you and had to
leave a messageAfter reviewing our records I have processed your refund in
the amount of $53.43, this includes the missing items from your order and
shipping costs that were chargedPlease allow 5-business days to see this
refund reflect on your card ending ***For your inconvenience and the time
you have taken to rectify this situation I have also mailed Finish Line coupons
that you can use online or in-store Your patronage is important to us, and we hope that you’ll
continue to give us opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

I am a shopper at Finish Line, Park Place Mall, Tucson Az, store #431, not to happy with one of the managers their, *** ***, he's rude to his employees, I've noticed he also has his favorites with his employeesHe also gave an employee a write up for something he suggested that this employee doWith this same employee, he also took awhile for this employee to be hiredAlso, letting this employee know they had a shift the day of on short noticeAlso hearing from other employees, they also seem to have issues with this manager as wel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I don't know if I responded correctly in clicking not agree to what the company offered but didn't know how to let you know the reason whyI was contacted by e-mail by Brent ** *** of Finish Line and was in agreement with all the things he offered to do to get this settledI would have loved to have received what he said they would do but the problem is that they haven't done either of the things stated in the e-mailI have sent him more e-mails letting him know I haven't rec'd anything at all & I have allowed the time he stated for each of these items to be resolvedHe has of yet to respond to my correspondenceIt looks as if I have been lied to once again :-(
Regards,
*** ***

Bad customer service, product is available online, but sends emails on day of delivery that's it's not availableI'm a VIP member for years, and after this experience will never shop with finishline again

December 15, REF: ***
0.0001pt;"> *** *** ** *** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize that your shipment was delayed Our records indicate that the delay was due to tracking number not successfully updating with UPSWe have cancelled the order per your request for the refundYour refund was submitted to you o 12/15/in the amount of $ Again, we apologize for the inconvenience this matter has caused youWe see that you are one of our loyalty members and we have requested a $reward be sent to you for a future purchaseWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The resolution requested was for the merchant to fulfill the order in which they accepted which was available at the time the sales transaction was processed Finish line did not address their and deceptive bait and switch advertising practices In fact since the filing of this complaint they have since again advertised the EXACT merchandise on Brad's Deals that they claimed was depleted If they gave the merchandise as they advertised again they should have fulfilled the order Not only has Finish Line failed to do that but they still have my Paypal transaction pending.They even failed to release my fundsAlso the $coupon/certificate promised has not been receivedI see it says 7-days but for my timely response this must be notated as I have little faith in Finish Line's business practices
Regards,
*** ***

This was the worse experience I've EVER had in retailI ordered a pair of shoes on 12/9/I was sent an email on 12/11/saying my order was shippedEvery day, for the next week, it kept showing the order was readySo on 12/I sent an email inquiring about my shipmentI never got a response, so I decided to call customer serviceI had a hard time understanding the guy, but what I understood was the shipment was never picked upHe then asked if I wanted a replacement or a refundI said refund, after another minutes, he said the refund was processed & I would see it in to business daysI then ordered my shoes from another site, to make sure I got them before ChristmasLater that night I FINALLY got an email back stating that a replacement was sentI advised that I did not want a replacement, and that I was told on the phone that it would be refundedI got a reply back that it is too late to cancel, the shipment was already picked up(This means they obviously don't take good notes on each call) So after this email, I called customer service again, and they said I would have to return the shoes in order to get my paypal refund(keep in mind, there are no stores in my immediate areawhich is why I opted online shopping) The shoes arrive the next day, along with the other shoes I ordered!!! On 12/20, I take the shoes back to a store in Gaffney, SCAfter an attitude the guy "refunded" the money onto my debit cardAs I checked my bank account on 12/23/14, I noticed the guy at the store did not refund me, he actually charged meSo now I have no shoes, along with a paypal balance, and it's been taken out of my personal accountI called the store first thing the next morningAfter going back & forth for about hours, he said he had talked to customer service & it would be refunded double onto my debit card in to business daysI wait still nothingOn 1/I then called corporate and asked to speak with someone other than a customer service agentI end up talking to a manager "in training"I go through the story yet againHe did some things and said that I should receive a credit on paypal along with my card in to business days(I've heard this so many times) He also he was going to make sure this happens & call me back later that day to confirm...that didn't happenI call back on 1/7, got someone else, and obviously this person did not take notes eitherI had to explain the story ALL OVER AGAINShe says she sees where something was submitted for paypal refund, but I had to cancel my claim against them in order to get refundLong story short I had to call back four more timesThis is like a total of hours on the phone with theses peopleI finally got the money credited to my personal acct & paypal, but what I had to go through is crazyI will never buy from them again; neither online or in store

Finish Line, IncN Mitthoeffer Road
Indianapolis, IN January 09, *** ***
*** *** ***
*** * ** ***
# ***
Dear ***
Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceAfter reviewing our records, I see that you requested for your order to arrive at address *** *** *** *** *** ** ***Finish Line is systematically unable to change the shipping address on the original order ***Upon further review, it appears that you have been refunded the full amount of $42.80, which was credited back into your Visa account ending in I searched throughout the company to see if the items from your order were still available, but they were notI will be sending you a $Finish Line gift card so that you may purchase another item(s) online at www.finishline.com or at one of your local storesI will be sending the Finish Line gift card to the mailing address listed abovePlease feel free to contact me with any questions or concerns you may encounter
We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely,
Finish Line Customer Service Department
Tell us why here

Finish Line N Mitthoeffer Road Indianapolis, IN
December 13, *** * *** #*** *** *** ** *** ** *** Dear Ms.***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceOur attempts to speak with you on 12/12/and 12/13/were unsuccessful. We truly apologize we were unable to process your recent attempt for the Retro Jordan 11. However, we would like to offer you a $gift card to express our gratitude. The gift card can be applied in-store or online. The gift card will be mailed Ups Express. Please allow 1-business days to receive your gift card Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

To begin with, I got a gift card for Finish Line for Christmas to get myself some new shoesIt would not have been my first choice, but I had the card so I decided to go inI found a pair that I loved, but they didn't have my sizeThe nice gentleman at the Summit Mall store in Akron, OH told me that I could pay for them there and pick them up at another mall closer to my home (Great Northern Mall in North Olmstead, OH)I thought that was fabulous, so I gave him my gift card and he told me to use my receipt to pick up my order anytimeHow convenient! I went the next day to Great Northern to only be blown off by one employee, and another told me that they didn't even carry that shoe in their store and he then proceeded to walk awayI had to track him down again to ask about my options, which he was very unclear about explainingHe told me he would have to "out of stock it" and they can ship it to my houseHe then walked away from me AGAIN, without writing down my order number to make sure he completed this taskMind you, the store was not very busy at all and he could have spent much more time explaining to me how a mistake like this could have happenedI went back up to the desk to speak with someone else, who then sent me back to the original man I was dealing withI got so fed up that I just asked for a refund, to only be told that they could not do that in storeThey can't do refunds in store?! What kind of place is this? He told me to call customer care, which I did immediatelyTo also then be told I would have to wait 5-business days to get a new gift card because they can't do refunds or email a gift card
To top it off, I tried to go to the Finish Line website today to see if I can contact someone about my experience, and I had to wait over an hour to use their website because they were using "crowd control" and there was a second countdown in the bottom of the corner that just kept reloadingHAWhat a joke of a business!! Needless to say, I will NEVER shop with this company again and I have never been treated worse by a customer service team

November 23, RE: Revdex.com *** *** *** *** *** *** ** ***
class="RecipientAddress"> Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service We apologize that you have did not receive two NCAA LSU hoodies with your order #***. We will be glad to offer you a choice of your hoodie from our web site offerings. I have called and left a message with my direct phone number for you to contact me with your product request. Once you provide me with your product selection, I will expedite your shipping to complete your request Again, I apologize for the inconvenience this matter has causedWe appreciate your business and look forward to your response Sincerely, Edward S*** Customer Care Supervisor (317) 613-(888) 777-3949, extension Email: e***@finishline.com

Finish Line N Mitthoeffer Road Indianapolis, IN
December 13, Ref: *** *** *** *** *** ** *** *** ** *** Dear *** *** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality servicePer the discussion that you and I had today, you will now be able to go into the Finish Line inside of Grapevine Mills and exchange your damaged item for another productIf you do not see an item that you are interested in, manager Ernesto is aware of the situation and will be available to further assist youI will also be sending you a $FL gift cardAgain, my apologies for any inconvenience this issue may have caused youIf you have any questions, please feel free to reach out to me at 888-777-ext Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

I placed an order for which they did not notify me for over a week that they were not availableThen days later sent an email saying "Cancelled"These were a gift for my elementary school aged sonM

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 31, 2015*** ***
*** *** *** ***
*** *** ** ***
* ***Dear *** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide
you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In reference to your Revdex.com complaint, you have not received the order that you purchased on 12/19/with $Rush shipping to have by 12/24/ I am very sorry that you did not receive the order that was shipped on 12/21/ I have requested a refund of $to your Visa account as the items are no longer available and please allow three to five business days to show postedIn addition, I have requested a $gift card for you, for the inconvenience of you not receiving the order and please allow seven to ten business days to receive this in the mail. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I ordered a pair of mens Reebok running shoes on September 18th,
I still haven't received my shoesI contacted their customer service and they did not help me resolve the issueWhen I sign into my finishline.com account it says the order has been shipped
I was charged for both and the charges remain on my account even though I never received the product that I ordered
When I asked to speak to the customer service representatives manager they refused to connect me

May 11, REF: ***
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*** *** **
*** ** *** Dear *** *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceI apologize you received the incorrect shipment We attempted to reach you on May 11, 2016, and were not successful. A voice message was left at your contact number. Our records indicate the pre-paid shipping label that was emailed on 01/05/to *** had never been used for the return of your order. I had personally emailed you requesting that you please forward the tracking information from the return so I may further investigate the return for your refundIn the email I sent you, I did include my contact information Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN
December 20, *** *** #*** *** *** *** * *** ** *** Dear Mr.***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality servicePer our conversation today, we truly apologize we were unable to process your recent attempt for the Grade School Girl’s Retro Jordan 11. However, we would like to offer you a $gift card to express our gratitude. The gift card can be applied in-store or online. The gift card will be shipped Ups Express. Please allow 1-business days to receive your gift card Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department