Finish Line

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This complaint number *** was closed, I never received my refund what is my next step? Thanks for your helpRegards,
*** ***

Tell us why hereFinish Line
N Mitthoeffer Road
Indianapolis, IN
May 06,
*** *** ***
*** *** *** **
*** *** ***
*** *** ***
Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know
Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service
After speaking with you today, I have offered to compensate you for the inconvenience you have experienced in regards to order #being canceledIf you would like to make a purchase with myself, or call me directly after you have confirmation of an order that has been processed, I will be more than happy to compensate you with a price adjustment, in which we discussed would be based off of the purchase made I would love to further assist you with this matter, if you could please contact me directly once you have decided how you would like to be accommodated for you recent experience, at *** *** ***Please feel free to email me at *** if you can’t reach me by phone
We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you
Thank you again for bringing these matters to our attention
Sincerely,

Awful customer service, they take your money same day you order online, but wait a week to email you and say the order has been canceledCan't call customer service..on hold for an hour plus to find out why my order was canceledNo response

sans-serif;">Finish Line IncN Mitthoeffer Rd Indianapolis, IN June 21, *** *** *** *** ** ***
Reference #:*** Dear *** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize for the delay with your refundPer our email conversation on 6/20/2016, a refund was processed on 6/20/for $Your refund will process back to your PayPal account within 3-business daysFor the inconvenience, you will receive a $discount on a future purchaseAgain, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

March 5, 2016Reference: *** ***
*** *** ***
*** ** ***Dear John,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN March 2, ** *** *** *** *** **
*** ** ***
class="RecipientAddress" align="right" "text-align: right;">Complaint#*** Dear ** *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter further review of Winner Circle account *** you did not receive your replacement $Winner Circle rewardsI apologize for the huge delay with your rewardsOn 3/2/2016, a total of rewards were processed for your accountYou will be able to access the rewards in your email and from your online profile within 24-business hoursYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

December 30, REF: [redacted]
"">
[redacted]
Dear Mr[redacted], Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality serviceAfter reviewing your order, a check in the amount of $was processed to be mailed to your home address on 12/30/Please allow 5-business days to receive your refundAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

September 4, [redacted]
"">[redacted] Ref: [redacted] Dear Ms[redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceOur attempt to reach you on 9/4/was unsuccessful. We would like to speak with you in order to discuss the best options possible, as well as provide the best resolution for the inconvenience this issue may have caused youI will continue to reach out to you to ensure that this has been resolvedPlease feel free to reach me directly at phone number 888-777-ext We sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road
"">Indianapolis, IN May 13, REF: [redacted]
[redacted]
Dear [redacted]
* Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality serviceWe are very sorry to hear about the issues you've had with your Winner Circle accountPer our conversation on 5/12/2016, your email address was updated on your account so that you may receive your rewards via email and the multiple accounts you had were combined into oneFor your inconvenience, you will receive additional Winner Circle rewards through email within 5-days and just in case you don't receive the email copy, a mail copy will also be sent and you shall receive it within 5-business daysAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line IncN Mitthoeffer Rd
"">Indianapolis, IN December 29, [redacted] Reference #:[redacted] Dear [redacted]: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have reviewed your order [redacted] and I am sorry that you have not received your refund of $as the order has been shipped and is scheduled to deliver on 1/5/15. You can track your package at www.ups.com with tracking number 1Z97X17XYW23109510. I am very sorry for any confusion that your order was cancelledThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line
N Mitthoeffer Road
"MARGIN: 0in 0in 0pt" class="SenderAddress">Indianapolis, IN
March 23,
[redacted]
Dear [redacted],
Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know
Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer's with quality service
I have reviewed your order [redacted] and I show that Cheryl has left you two messages and I sent you an email to reach out to youI am very sorry that your order was cancelled. Please know that our online inventory includes in-store inventory as well, and it's based on real time dataTherefore, your product was available somewhere when you placed the orderIt was sold out before fulfillment could take placeI truly apologize for the inconvenience
I will be happy to place a new order with you any shoes up to $and then take $off so you will be paying the same price as your first order of $with tax and shipping
If you would like to place a new order, please call me at [redacted], or [redacted] at ext[redacted] and if either one of us is not available anyone will be able to assist you as I have noted your order and your Winners Circle account [redacted]
We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you
Thank you again for bringing these matters to our attention
Sincerely,
Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN
"">October 7, REF: [redacted] ** [redacted] Dear Ms[redacted]; Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer's with quality serviceWe are very sorry to hear about your recent shopping experience at Finish LineAfter reviewing your order details, we would like to sincerely apologize for the confusion regarding your refund. Your refund concern has been escalated to the finance department, and you can expect a refund for $to your VisaVisa will post this to your account within three to five business daysI tried contacting you by phone at [redacted] and left a voicemail message with this information Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

August 16, REF: [redacted]
" background: white;"> [redacted] ** [redacted] Dear Ms[redacted], Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize you did not receive your shipment Our records indicate that the delay was due to a replacement order being placed but we have cancelled that replacement order per your request for the refundYour refund was submitted to you on 8/11/in the amount of $ Again, we apologize for the inconvenience this matter has caused youWe see that you are one of our loyalty members and we have requested a $reward be sent to you for a future purchaseWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

3308 N. Mitthoeffer Rd Indianapolis, IN 46235...

December 8, 2016                                         ...⇄ # [redacted]   [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you have not received the refund check issued on your order. As we discussed on our phone call today, you can receive a cash refund at our store location in Hurst, TX on Saturday, December 10, 2016.  The cash refund at the store location will be in the amount of $59.09. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc N Mitthoeffer Road Indianapolis, IN December 14, Ref: [redacted]
"margin: 0pc 0pc 0.0001pt;">[redacted] Dear Mr[redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it's important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter reviewing your concern, our team has located and will return the return product back to your home addressPlease allow 3-business days to receive the itemYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235September 8, 2016[redacted] # [redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with...

the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Per our conversation on 9/7/16, we were able to cancel your original order and place brand new order [redacted] for a different but similar item and adjusted the price for you. I apologize for any inconvenience the delay with your order processing caused. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

January 22,...

2016                                      ...⇄ REF: [redacted] Miamisburg, OH  [redacted]
Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.  In reference to your Order number [redacted]. We apologize that our store at the Dayton Mall did not have the item for you to pick up upon arrival and that you had to wait for the shipment to arrive at their store location. Per our conversation on January 23, 2016, we have processed the refund request that you submitted in the amount of $128.68.  The refund credit will be sent to the Visa card used during the original purchase.  Please allow 3-5 business days for the credit to reflect on your account. Additionally, the Dayton Mall location will have the Air Max 95 shoes available for your purchase on Saturday, January 23, 2016.  As compensation for your expressed concern, we will reduce the price of your purchase by $25.00. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Please, feel free to contact customer service directly at 888-777-3949 if you have any issues. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

March 1, 2016 [redacted] Reference: [redacted]  
0.0001pt;">Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.   Our immediate goal is to confirm that your funds have been released to your account.  If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. I will prepare a gift card in the amount of $25.00 for your inconvenience.  We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.   Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

The customer reached out to request how to prevent the color from bleeding. My recommendation was to not shampoo for the first 48 hours and to purchase a color safe shampoo like [redacted]'s Ultimate Color Repair before the customer left the salon. As an owner of a top salon I do normally offer free haircuts and the only reason that this was offered was due to the budget restraints provided by the guest for her service and her friend that referred her to our salon has been a great guest of mine for more than 4 years in she has visited our salon on 23 individual appointments during that time period. I agreed to offer a free haircut with the payment of her color service as a one time negotiaion.The product applied on the guest was from [redacted]'s The Color line which is the original permanent color line for the billion dollar company. I spoke with the regional director and she advised that the customer was sent Shampoo 2, Thicken Up, Stay Strong and Color Protect Daily Conditioner as a response to her complaint. The guest has received a complimentary haircut with a value of $60 that she expressed extreme satisfaction with and a color of a non natural shade (Violet) with proper maintenance instructions that were not followed. I can not stand by nor refund a service that was first discounted as well as having my professional advice not adhered to. Unless [redacted] put the wrong color product but the right shade in the tube used by me, the client received a permanent hair color during her visit. We stand by our decision not to refund the client and plan to pursue legal action for not paying for a service if she plans to attempt to charge back the services. Just as any retailer offering a promotion for a good or service with a buy one get one, the offer is only valid with the original purchase and that is the color that the guest admitted to loving and not following proper post care instructions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]