Finish Line

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I stand by my earlier statement in that the color that [redacted] applied was either not permanent or not applied properly, possibly both.  The color was coming off on my pillow case and when I was sweating prior to my hair being washed.  The first time that it got wet in the shower, prior to any shampoo or any product was placed on it, massive amounts of dye were coming out.  The fact that I made an appointment to come back and have [redacted] take a look at my hair to see what was going on and she called prior to the appointment and then refused to look at my hair tells me that a mistake on her part was made.   A “top salon” (or any salon) would treat clients better than this.  They would apologize that there was a problem and try to correct it.  At the very least she should have taken a look at my hair to see what was going on and see what she could have done to correct it.   As far as budgetary constraints, the only other option I was offered for color was highlights which were over $200. I was not willing to spend over $200 for the fist time at a new salon.  Nor did I ever try to negotiate the price or cost of services.  I was offered a complimentary cut with my first color in the salon.  As you can see in [redacted]’s statement, this is something she normally does.  It was never explained to me that this was because I was referred by a friend.  As far as information on the referral, I was told that my friend would receive $10 for goods or services for the referral and that if I referred someone in the future,  I would receive $10 for goods or services for every referral. [redacted] asked me if I had color safe shampoo at home as I was checking out and I stated that I did and that it was [redacted].  She did not at anytime while I was in the salon recommended using a specific [redacted] shampoo and only said that she would convert me over to [redacted] once I used the [redacted] I had up.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As you can see from the "exact message" that I sent to [redacted], she has never answered the question on how to get the color to stop bleeding from my hair.  The issue is that the hair color/dye that [redacted] used was defective.  Permanent hair color won't wash out of hair or bleed onto clothing, towels, etc. and most certainly should not run down a person's face when they sweat or go out into the rain: [redacted]  please see the section at the bottom titled Type of Hair Color  [redacted] would not even see me for an appointment to see if there was anything she could do to stop the bleeding.    As far as this being "at this late date", as stated in my complaint I made an appointment to be seen for the bleeding issue and [redacted] wouldn't see me.  I'm still waiting for a call from her director.  I have been trying to dispute this transaction through my credit card company and they recently suggested that I file a complaint with the Revdex.com.I was told the hair cut was complimentary with my first coloring at the salon.  
Regards,
[redacted]

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Road Indianapolis, IN 46235 February 11, 2016 [redacted] Complaint: [redacted] Dear [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. I apologize that you did not receive your order within the time frame that you needed. Your refund of $52.17 was processed back to your MasterCard on 2/9/2016. Finish Line is not able to refund you the amount that you spent with another company. Per our conversation on 2/11/2016, a $50 gift card was offered for your inconvenience, but you advised that you would contact me back directly at 1-800-234-5233 ext. 5179 in regards to receiving the gift card. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

This is by far the worst company. I don't know how they stay in business!! I ordered two large orders online. I received all of one order, but only part of the other order. I called FL an asked to have the rest shipped to me. They said ok, and it would take1-4 days. Ten days later I called again, saying I did not get my order. I was once again told one to four days, (although they had no record of my first call). Six days later I called again when I did not receive my order. Again, there was no record of my previous calls. I told them I wanted a refund. They said I would get the refund in 3-5 business days. After a week, I called again, because I was never refunded my money. I was told the money was refunded an I should call the bank. I called the bank, who said they never received it. I called F again and was told there was no record of my other calls or me being refunded. I demanded to talk to a manager, and was told they were to busy to talk to me. I asked for the corporate number, and was given the employee phone number to report any abuse at work. This company should be shut down. If you check their page on FB, everyday there are numerous complaints about them not crediting refunds, or not sending merchandise. BUYER BEWARE!!!!

Finish Line Inc3308 N Mitthoeffer RoadIndianapolis, IN  46235February 2, 2016Ref:[redacted] 
[redacted]Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you...

with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 2/27/2016. If you are still seeing these holds, please contact us directly at [redacted] and we will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I recently ordered the Jordan Retro 13 on December 13, 2014 for a Christmas gift, and may I mention I was online waiting on my order to process for a little over 40 minutes. I was a loyal customer to Finish Line until I had to deal with the worst customer service I have every expierenced. The shoes were never shipped and was told that they were probably misplaced. After calling customer service a couple times and they had no idea what happened to the shoes, they said they would do everything they could to find another pair in different locations. I then received an email stating that they tried to located another pair at "one of our stores" seems like they did not try at all. I called customer service the next morning and suggested they could do something for me in return while they said there was nothing they could do but refund my money within 5-7 business days, which I will not receive before Christmas. By far the worst customer service, I will share my experience with everyone I know and will definitely take me business else where.

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN ...

46235 December 28, 2015 Ref:  [redacted]
[redacted]
[redacted] Dear [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at the number provided [redacted] and have been unable to reach you. I apologize for the delay in the processing of your refund.  Recently, our company underwent a major system upgrade and errors occurred that caused the delay in processing your refund.  Your refund invoice was created today, December 28th, 2015, to return the funds back to your account.  The amount processed for your refund was $119.04.  I anticipate this returning to your account within 3-5 business days and we will be monitoring the invoice to ensure that no additional delays are incurred. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN ...

46235 April 6, 2016 Ref:  [redacted]
[redacted] [redacted]
[redacted] Dear Ms. [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at [redacted], and have been unable to reach you. We have refunded you $35.98 back to your [redacted] ending in [redacted].  I know this an unfortunate issue. I left a voicemail with my name and extension, also sent you a email. If you have any questions or problems, please contact me.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

June 1, 2016 REF: [redacted]   [redacted]...

[redacted]
Dear [redacted]   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We apologize that you have not received your order shipment.  We have located a pair of the Speed Rise to replace those from your order at one of our store located in College Mall in Bloomington, IN.  The shoes are being held for you to pick up at no charge through June 5, 2016 end of business. We also show the replacement order for the New Balance is scheduled for delivery on June 1, 2016 with UPS. Again, we apologize for the inconvenience this matter has caused. We appreciate your business. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. There we not multiple attempts to contact me, they called twice and left a message at 7pm pacific time. It doesn't make up for the fact that the company never shipped my original order and then did nothing to get it to me as soon as possible. 3 weeks is unacceptable. I will never do business with your company again off of your customer service alone. 
Regards,
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 March 2, 2016 [redacted] Complaint#[redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. After further review of Winner Circle account [redacted], you did not receive your 3 replacement $20 Winner Circle rewards. I apologize for the huge delay with your rewards. On 10/18/2016, a total of 2 rewards were processed for your account. You will be able to access the rewards in your email and from your online profile within 24-72 business hours.  Additionally we will take $20 off of your next in-store transaction.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There has been no compensation, the refund was my idea. I requested it after I never receive my item, I did get a call from FinishLine and they never stated to me that the call was in response to my complaint. I would like better customer service than that, if I am to be contacted by FinishLine I will like that the person calling is a supervisor. Additionally I requested a refund on 2/13 and they are just beginning the refund process after 3 days.
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN ...

46235 December 7, 2016 [redacted]                                   ...⇄                         #[redacted]  Dear Ms.[redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. We attempted to speak with you on 12/7/16 and were unsuccessful.  We truly apologize we were unable to cancel your order numbers 6567675306 and 6567668288.  However, we would like to offer you a $40.00 gift card to express our gratitude to be applied on a future purchase.  The gift card will be mailed to you Ups Express.  Please allow 1-3 business days to receive your gift card.   Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

IM GOING TO BE 100% HONEST I BUY SHOES FROM FINISH LINE BUT NEVER EVER AGAIN WILL I BUY FROM THEM AGAIN. SO I BROUGHT TWO PAIRS OF SHOES FROM THEM I CANT EVEN REMEMBER WHEN AND THE CUSTOMER SERVICE FROM THE ASSOCIATES WERE FAIRLY GOOD I PAYED WITH MY CREDIT CARD AND WENT ON MY MARY WAY. FAST FORWARD TO TODAY JULY 17 2015 IM CHECKING MY CREDIT CARD STATEMENT LIKE I ALWAYS DO ITS A NORM FOR ME AND I NOTICED A CHARGE FOR SPORTS ILLUSTRATED NOW MIND YOU I LOVE SPORTS BUT TO READ ABOUT IT WHEN I HAVE EVERY SPORTS PACKAGE ON TELEVISION THROUGH MY CABLE PROVIDER IS CRAZY TO ME. I CALL MY CREDIT CARD COMPANY ONLY TO HAVE THEM CALL SPORTS ILLUSTRATED TO FIND OUT THAT THEY RECEIVED MY CREDIT CARD INFORMATION FROM FINISH LINE. SPORTS ILLUSTRATED THEN STATED THAT FINISH LINE OFFERED ME A SUBSCRIPTION AND I ACCEPTED IT (WHICH IS TOTALLY NOT TRUE) AND THEY TOOK IT UPON THEMSELVES I GUESS ONE OF THE ASSOCIATES THAT WAS CHECKING ME OUT TO SIGN ME UP USE MY CREDIT CARD WITHOUT MY PERMISSION AND CHARGE ME 49.95 RECURRING FEES SO ITS NOT ONLY LIKE I BROUGHT TWO PAIRS OF SHOES I ALSO BROUGHT A SUBSCRIPTION???? I WANT TO MAKE SURE TO LET CONSUMERS KNOW SINCE THIS HAPPENED TO ME THAT WHEN SHOPPING AT FINISH LINE USING YOUR CREDIT OR DEBIT CARD TO MAKE SURE THAT YOU CHECK YOUR CREDIT CARD OR BANK STATEMENT TO MAKE SURE THAT YOU DONT HAVE RECURRING CHARGES OF 49.95 FOR SPORTS ILLUSTRATED THROUGH FINISH LINE SHOES STORE.

December
18, 2015[redacted]Reference: [redacted]Dear
[redacted]Thank
you for notifying us of your complaint. 
We strive to provide you with the best possible service, and when you
feel that it fails to meet your expectations, it...

is important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.The
Nike Free shoes that you ordered on December 14, 2015, are scheduled to arrive
on December 18, 2015, through your local Post Office delivery system.  We sincerely apologize for any confusion
caused by our initial tracking number. 
Due to extremely heavy volume, our system will recycle numbers and then
correct once entered into the UPS system. This is a problem that we are working
with our vendor to correct. I
have reviewed your 2nd charge or pending authorization on the card
and can report that it was an error on our part.  We had secured the initial authorization when
you requested your order on 12/14/2015. 
I can assure you that we did not intend to send this request and assure
you that we did not settle on the second request.  Our settlement amount was for $95.60, which
corresponds with your order [redacted].We
will review the call that you expressed was a concern with our representative
for coaching and quality improvement.We
regret any inconvenience this experience may have caused you. Your patronage is
important to us, and we hope that you will continue to provide us with
opportunities to serve you.Sincerely,Edward [redacted]Customer Care Supervisor([redacted]email:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, I still feel Finish Line should do a better job training its employees concerning what is and is not allowed concerning unsolicited packages under FTC regulations.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, please would you please inform Finish Line that I returned the manager's call twice, and I left a message each time.  He has not returned my calls yet.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I recieved NO rewards at anytime! I also feel as though this does not matter to you as a company and that I dont matter as a customer. I was a faithful customer for years and this is how I am treated. FAIL!
Regards,
[redacted]

December
15, 2015Ref:
[redacted]Chicago,
IL  [redacted]Dear Ms. [redacted], Thank you
for notifying us of your complaint.  We
strive to provide you with the best possible service, and when you feel that it
fails to...

meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.Our
apologies, your order was canceled due to a lack of inventory on December 5,
2015.  An email communication was sent on
this date to the address provided on the order request.  At this time, the reversal of your payment
should be reflected in your PayPal account in the amount of $56.04.Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department