Finish Line

June 03, Ref: ***
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*** *** ** *** Dear *** ***
* Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceOur apologies, the delivery of your order was delayedWe strive to execute premium customer service and take full responsibility when that doesn’t happenAlso as promised, there has been a $Gift Card mailed for the inconvenience. Please allow 3-business days to receive the Gift CardWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionFinish Line Customer Service Department

Just Morning 7AM HIST I ordered a pair of Sneakers for my DaughterThe Shipping cost said FREE so upon check out I realized I paid about $extra Dollars, no Big Deal I just wanted to see why it did thatSo I called about 15Mins laterA Very Helpful Young Lady advised Me that I should call back within 1-2HRs to give the System time to process the Order in the System or something to that natureSo I called back an a Young Man answered NOT Very Helpful at all as a matter of fact He put Me on Hold 3Mins into our Conversation and I am still on Hold now as I type this He never once checked in to see if I was still there to say Thank You for Holding anything18:now and I still hear Music PlayingI'm in the Military so Respect is a BIG Deal for MeHowever, since I do not have to work Today on account of Presidents Day I'm going to continue to Hold and ask for a Manager time now 19:If You don't want the Job don't apply for it and take itThis is why I will continue to Shop at Kids Footlocker Free Means Free and I don't have to experience this type of Customer Service Time now 20:

This company has charged me times for $with no product providedNo return on chargesUnable to contact customer service in the past two dayA bunch of crooks posing as a business

Finish LineNMitthoeffer RoadIndianapolis, IN 46235December 31, 2015*** *** *** ***
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Dear *** *** ,Thank you
for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.There were attempts to contact you on the daytime phone numbers provided on 12/30/and 12/31/without success I verified that your refund was processed in the amount of $on 12/to the Visa ending in *** Please allow 3-business days for the funds to be credited back into your accountAlso, I sent a $dollar reward to you for the inconvenience you have experiencedIf you have any questions, please feel free to reach me at *** ext***.We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I ordered pairs of shoes from Finish Line on a Friday night and was told they would be delivered on Monday, days laterWhen they didn't arrive, I emailed them about the problemThey said that one pair would arrive on that Thursday and the other pair was still pendingSure enough, I did get the one pair on that Thirsday, but I was also notified that the other pair's order was cancelledDistraught and quite irritated, I emailed them againThey let me know that it had been cancelled due to lack of inventoryIt would have been quite useful information when I ordered the shoesI do not recommend Finish Line for anyone to buy anythingBy far the worst service I have ever encountered

Absolutely horrible serviceSent me the wrong shoe, which was fine, then took them up to weeks to let me know they cancelled the order and didn't even refund my money until I askedThen once I got my refund they didn't even refund my expedited shipping costIf I were you, I would not use the website for anythingSo dissatisfied with the service

The FinishLine in Bowling Green, KY at the Greenwood Mall is all a scam and fake when it comes to that raffle for the shoesI have a raffle ticket and went to pick up my shoes that morning and they told me they have already been soldWhy give out raffle tickets and make people think they are getting the shoes if you are just going to sale them to whoever you want to anywaysFinishLine is a scam and if you don't know the people that work there then it's no need to even try to get anything of value because they already have the people who they are going to sale the products to, regardless what they ** raffle says

December 22, 2015*** *** *** ***
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*** ** ***Dear *** ***,Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when
you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I attempted to reach you at telephone number *** and was unsuccessful I’m sorry your original package received was incomplete However, a replacement order Xwas created on 12/19/and has now shipped You can track your package with tracking #*** at www.ups.com Per Ups the package is scheduled for delivery 12/23/15. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN November 28, ***
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Dear Mrs***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI apologize for the damaged hoodie that you receivedPer our email conversation, a full refund for the damaged hoodie is being credited back to your credit cardThe refund time frame is 3-business daysYou will also receive an additional $credit for the inconvenienceAgain, I do apologize for any inconvenience that this may have causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235February 15, 2016# *** ***
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*** ** ***Dear *** ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with
the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I have reviewed your order and I am very sorry that item *** size was cancelled Upon further review of your order I show that Finish Line was not able to ship this item out due to there being no inventoryI apologize for the delay in this process and for you not receiving a cancellation emailAfter reaching out to phone number 513-667-3413, I was unable to speak with you, but I did leave a detailed message and sent an email to *** explaining that I will be refunding the $shipping fee back onto the Visa account ending in Also, there will be a $Finish Line gift card mailed out to you so that you may purchase another item online or in store. I will be happy to place a new order with you for free express shipping, if you would like to place a new order, please call me at 1-888-777-exton Wednesday 1/13/ or Thursday 1/14/ from am to pm Eastern Time If you are not able to call me then, you can call after 1/26/from am to pm as I will be back in the office then. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN
class="SenderAddress">September 26, *** *** *** *** *** ** *** REF# *** Dear Ms*** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. After contacting Sports Illustrated we cancelled your request free trial offer is along with any renewal subscription. Per our conversation, I assure you that your credit card information is not saved in our system and your information was not compromisedI understand that this was a concern for yourWe have notified our store operations team to review the correct procedures for the Sports Illustrated program in storeYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. We will be sending a $gift card to you for the inconvenienceThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish line policy is bad on returns for defective shoesI went there three days over there day return policy as I had a defect in my left shoe were the seam came apartI went back to the store and I was told to badI also called corporate and they would not even take care of the issueThis company has a horrible attitude when it comes to returns and I see that it is all about lining there pockets with there customers money and could care a less about taking care of the customerSAD,SAD,SADSo I went over to *** *** *** and *** and I also visited *** *** and I was told that they would have exchanged the shoe due to a defect in them and could not believe that Finish Line would notI see who will be getting my business from now on and it sure wont be Finish Line

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235*** ***
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*** *** ***Dear *** ***,Thank you for notifying us of your complaint We strive to provide you with the best possible service, and
when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the three gift cards that your nephews had received and did not having any balanceI am very sorry they showed used by someone else when they had went to use the cards As per our call on 12/28/15, I have requested new gift cards for you, one in the amount of $and two in the amount of $each In addition to the three gift cards, I have also requested a $gift card for you and please allow seven to ten business days to receive all of the gift cards by mail. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

On 4/25/*** *** came into our salon to recieve a color service to lighten her hairDuring her consultation with our licensed stylist, the guest made the stylist aware of the fact that she has previously colored her hair at homeWith our experience in the salon at home box color give
unwanted results when lightened because of the lasting effects that those products leave on an individuals hairWith our constant involvement with color corrections, including at home box color, our salon has consulted with a lawyer to come up with a Consent for Color. Whenever our stylists consult with a guest and find that they have used box color or are looking for a drastic change that may not be acheived we always get our guests to sign before moving forward with the serviceAt any time before the start of the service our guest has the opportunity to cancel the appointment with out costHowever *** wanted to move forward with her color service and signed our waiver. In the waiver we go over procedure as: "Procedure: Corrective color and/or dramatic color change is a multi-step process to alter current hair colorWhen corrective color/dramatic color change services are performed it is normally in response to a prior color service that has created an unsatisfactory resultPlease note that results are not guaranteed and in most cases require multiple visits to achieve desired resultsNumber of visits required to arrive at desired results often times cannot be determined before your process has startedThere is no set price for corrective color and/or dramatic color changeThe cost is determined by the amount of work and visits required to achieve the desired resultsTherefore no refunds will be given after complimentary consultation and if additional visits are needed they will be charged as necessary." While I am sorry that she feels that the service she recieved was not up to her expectations our goal was to provide her with the best hair possible during a corrective color serviceOn the form that *** signed it says that additional visits will be charged as necessary to acheive desired resultsWe feel as though we opperated in the best way possible to maintain the integrity of her hair and did our best to deliver the results in one visitNone of these issues were brought to our attention during the check out in which the guest was charged $and decided to tip her stylist $for the services that she recieved during her visitWhile her appointment was originally only scheduled for hours we adjusted the stylist schedule to make sure that she would be free to attend to *** for the rest of the eveningWhen *** checked out at 9: pm we had additional guests check out after her meaning that she was not the last guest in the salon. We greatly appologize that her satisfaction was not up to par for her expectations, however we feel as though we followed our procedures as described to her during the consultation and discriptioin of the process neededWe thought she understood these factors when she volunteered to sign our "Authorization and Consent for Color" formWe will gladly provide signed form if neededWe will move forward with the agreement that any future services needed will be charged for and no refunds will be issued

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235April 25th 2014Reference: *** *** * *** *** *** *** ** ***Dear ***, Thank you for notifying us of your complaint We strive
to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.In regards to the cancellation of order number ***, I have located the replacement item and would need permission to recharge the order with your with a $discount totaling $This item would be shipped directly from one of our stores and should arrive to you within 3-business daysPlease respond at your earliest convenience.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Listed below is the exact message that was sent to me the day after."Hi ***! Sorry to bother you on the weekend, I called the salon but it's closedMy head was super itchy last night and this morning when I woke up there was dye all over my pillowcaseMy head was still itchy so I washed my
hairI couldn't believe the amount of dye that was coming out of itThe water in the tub was purple and I couldn't see my feetEven after two washes and continually rinsing the water was very darkI know you said that there would be some residue, but this is way beyond what I expectedHow do I get it to stop? The color is beautiful and I love the cut, but I'm afraid to wear a hat when I go out to walk the dogs, or a turtleneck or anything nice because I don't want it to get ruinedIf you have any help or advice about this, I would really appreciate it :) Thank you so muchI really do love the cut and color, but I can't live with my hair leaking all over everything." In the attachment included you will find our entire conversation as well as direct recommendations from some of the top beauty professionals in the US including the *** *** DIRECTOR of COLOR EDUCATION making the same recommendations of not shampooing within the first hours as well as a shampoo regiment and proper recommended time periodWe try to be very honest about what to expect throughout your color especially when working with vibrant colors like the Violet Red 5VR The Color that we applied to *** hairThe color and technique used on *** head is something that we would do in my Salon a minimum of times a week, or over times a year with these vibrant colorsThe majority of our staff have blue, purple, red, yellow, or orange hair so we know what to expect and the necessary steps that must be taken to maximize the longevity of the hair and hair color. Per the customers first contact with me she was happy with both the color and haircut despite her her recent complaintWe provided the guest with product recommendations in the salon and via Facebook messengerWe also provided two professional recommendations from individuals featured on websites and magazines that are considered to be beauty gurusWhen *** did request a refund we advised that we had already provided her a $discount due to her budget restraints for the services that she said that she loved both the day of and the day after, even when she was experiencing the difficulties and shampooed her hair with in the hour window (twice). I have included the entire conversation as well as the transaction showing the discount provided on the total services, the tip that was left by the guest, and all of the services provided with a break down of priceThe guest had also felt comfortable enough to rebook an appointment the same day weeks out with the same stylist

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235January 30, 2016*** ***
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*** *** ***Dear *** ***Thank you for notifying us of your complaint We strive to provide you
with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After contacting phone number ***, I was unable to get in touch with you, but did leave a detailed voice mail and also emailed you at [email protected] in regards to order ***I noticed that you never received the Ohio State hoodie, style SPRBLK size 2XL in shipmentMy apologies, as this item is no longer availableI will be refunding the remaining $on this order as a courtesyPlease allow 3-business days for these funds to reflect in your PayPal accountAlso, since you have yet to receive the three $rewards that you were promised to you, I will be sending you a $Finish Line gift card in place of those rewards, so that you may use this on your next purchase with usPlease allow 5-business days for this to be delivered to the shipping address on your order. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

I received the wrong item from an online order at finish line.comThey sent me a receipt with someone else's personal information, which leads me to believe they sent my information to someone elseI spent hours on the phone with no resolutionTwo weeks after I mailed back wrong item I still do not have a refund

Finish Line N Mitthoeffer Road">Indianapolis, IN April 15, #***
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*** *** *** Dear *** ***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceAfter reviewing order ***, I noticed that your order was canceled due no inventory available on the Jordan Retro or Jordan Retro There was an extremely high demand for the limited restock that was online onlyFinish Line placed a pending hold on your PayPal account, if the items were available to ship, the funds would be ready to settle onSince this order was canceled, the items will not ship, therefore your PayPal account will not be chargedI would love to further assist you with this matter, if you could please contact me directly at ***, we can discuss what options I have for youI apologize for any inconvenience this issue may have caused youWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN April 18, ***
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Dear *** *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowOur apologies for the delay in your receipt of the Winner’s Circle reward(s). Per our conversation on 4/18/16, I have reviewed your account and I show that all reward(s) earned have been sent by emailI do apologize that you did not receive them. I have requested rewards be sent to you and please allow up to days to receive it by emailThese rewards consist of rewards that have been earned but that you haven’t receive or been applied to purchases for you. I left a message for you and will be sending you an email detailing my findings. If you have any further questions, please feel free to contact me directlyThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department