Finish Line

Finish Line N Mitthoeffer Road Indianapolis, IN *** *** ** *** ***
class="RecipientAddress">*** ** *** Complaint ID: *** Dear Mr/ Mrs*** ***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe deeply apologize for any inconvenience the issue with your gift card may have causedAccording to our conversation on 12/28/2016, we were able to replace your gift card for $You shall receive your gift card in the mail within 5-business daysYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing this matter to our attention Sincerely, Finish Line Customer Service Department

Finish line took my money off my card but didn't let me purchase shoes

Finish Line, IncN Mitthoeffer
Road Indianapolis, IN December 14, *** *** *** *** *** ** *** Complaint: #*** Dear *** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceWe are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI show that you were able to retrieve the product from our local Finish Line location on 12/12/at 3:21p.m We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN January 25, Ref: *** *** *
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*** *** *** Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI am deeply sorry for the extreme delay in receiving your orderPer our conversation on 1/22/2016, Finish Line will charge you $for the Men’s Nike Air Penny II Basketball shoeThat price includes the $discount offered for your inconvenience Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely,

NMitthoeffer RdIndianapolis, IN 46235March 29, 2016# *** ***
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*** * ** ***Dear ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel
that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I would like to inform you we were able to confirm the return of your orderI submitted a request to have your refund processed accordinglyI ask that you please allow 3-business days to see the credit post to your account Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Care Department

Finish Line N
Mitthoeffer Indianapolis, IN 46235 August 09, *** *** *** *** *** **
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Reference: *** Dear Ms***: Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceRegarding Order Number ***, we strive to fulfill all orders we receive in a timely manner. However, there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get ordered product to our customers as quickly as possible. At times, however, we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your item had to be canceled due to inventory availabilityIn regards to your refund on this canceled order, our records show that you used a Gift Card to complete this orderI a gift card in the amount of $has been mailed to your addressPlease allow 5-business to receive via mail We regret any inconvenience this experience may have caused youWe have requested a $gift card for your inconvenienceYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely,

July 07, 2016***
*** *** *** *** * ** ***Reference: ***Dear *** ***:Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service
After reviewing your order #***, I see that your refund for the return of your product did not process properly on 6-23-The refund was re submitted on 7-5-and sent to PayPal on 7-6-in the amount of $Please allow 3-business days for the fund to reflect in your account. For the inconvenience, I will be sending you a $Finish Line Gift Card to use on next shopping experienceIf you have any further questions or concerns, please feel free to contact me directly at 888-777-ext.6609.We sincerely apologize for the less than positive experience, and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I purchased a pair of shoes for my god son on Aug 2, that the store set up to be delivered no later than Aug 14, The tracking information stated the shoes were delivered on the 14th but my god son never received the sonsI called Finishline's customer cr only to be told that an attempt was made to deliver it but they could not because it was an undeliverable address, which is impossible because I have sent packages to the address beforeThe shoes were sent back to corporate warehouse without informing or changing the order statusCustomer care apologized and then assured me they will send another pair of shoes to the closes store to the orinial addressA few days later I called to check the order and they told me they meant to call me and inform me the shoe was no longer availabel and they had started the refund processI asked to speak at a manager and I was told all the managers were in a meeting at 7pm
As of today I still have yet to receive my refund and when I asked to speak to a manager about receiving my refund today or tomorrow I was told all of the managers were busy in a meeting in in the afternoon
This company is dimissive and disrespectful to their customersManagers Eric, Mercy, Coralyn and Julius were too busy to fix a problem their company createdThis was my first time using their in store shipping service and the last time I will be a customer of finishline

On Saturdays are the new Jordan release daysI ordered a pair of shoes, check my bank statement & notice I was charged times for pair of shoe total $I called Finish Line store to see what I could do since I tried to reach customer service for 5hrsThe store said they didn't know what to do but was sure I should call customer serviceHours later I finally got a hold of them(after waiting on hold mins) the lady said their systems had a glitch and got mad when I asked her other questions and she hung up on meI continued to call but it wouldn't go through, after another hours of being on hold someone answered I asked to speak with the manager she said nun was availableShe then told me I was NOT getting the shoes I ordered because they were sold out and that it would be days before I get a refund of any of my money and that they didn't care about overdraft on my account because that was MY business and not Finish Line'sI'm very upset, it has been days and still no answer to when I will get my money for sure! Ill NEVER order anything else from them!

Finish Line N Mitthoeffer Indianapolis, IN 46235 August 16, Ref: *** *** * *** *** *** *** * ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI apologize for the delay in the processing of your refund. Your refund invoice was created today, August 16, 2016, for the additional amount of $(shipping cost) in the form of a Finishline gift Card. I anticipate receive your gift card within 5-business days and we will be monitoring the invoice to ensure that no additional delays are incurredYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing this matter to our attention Sincerely, Finish Line Customer Service Department

When buying ANYTHING from Finish Line, make sure you check, check and triple check what they sign you up for! Soon after I purchased a pair of shoes, I started receiving several issues of Sports IllustratedOn calling up Sports Illustrated, I was informed that Finish Line had signed me up for issues of Sports Illustrated (~$50) as well as Sports Illustrated KIDS ($11)Apparently, when Finish Line gets your signature for the purchase, there is FINE PRINT around signing you up for Sports IllustratedThis is a BLATANT scam which they call "promotion"If I were you, I would NEVER purchase anything from Finish Line EVER

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235July 28, 2016*** *** *** *** * ** ***Dear Ms***:Thank you for notifying us of your complaintWe strive to provide you with the best possible
service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.When using Finishline.com as alleged in your compliant the price you were charged for shipping was incorrectIt is possible that we may have been updating our Website when you were placing your orderI apologize for any inconvenience this has caused; a refund in the amount of $has been processed back onto your accountPlease allow 3-business days for this to reflectI have also mailed a $reward that can be used on your next purchase.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN
September 25, REF: *** *** *** *** *** ** *** *** ** *** Dear Mr***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at Mall StMatthews, in Louisville, KYPer the conversation that you and I had on Thursday, 9/22/2016, you were advised that head of this store’s operations, would be notified about this incident, in order for an investigation to be startedOnce the investigation has been completed, I will follow up with you in regards to your resolutionOnce again, I apologize for any inconvenience this issue may have caused youFinish Line strives to provide the best selection of sport inspired footwear, apparel and accessories to fit the fast culture of action addicted individuals while providing superior customer service. For the time being, I have requested for a $Finish Line gift card be sent to your mailing address within 7-business days Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

I bought a pair Nike Air Max print running shoesRight after placed the order, I called the service rep and tried to cancel itWell, it didn't happen even though the order has been on processingWhen I got receipt, I was charged with shipping&handling, which should be free when order was over $Nightmare started
When I got the shoes, left and right didn't match, I almost though it could be a fashion or something, then I double checked web site, it was not the case, they came from two modelsFinish line packed wrong shoes in a box and funny thing was they did pay attention to match the sizeI took shoes back to a local store and just wanted to return it Then I got into tax mismatch and unwilling refund S&H issues I had to talk the web site rep over the phone and really showed my unhappiness on this processI did manage to get every penny back at the end after wasting an hourConclusion I don't recommend this shop to anyone

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*** ** ***Dear ***Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s
important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.I first would like to sincerely apologize for your recent shopping experience with Finish Line I would like to address with you your concerns, to ensure we live up to our premium service standardsI attempted to reach you by phone at the number listed on order#***, however I was not successfulI am sending you a $gift card for your inconvenience; which you will receive by mailI also would like to discuss the service you received at the storeI respectfully ask that you contact me directly at *** *** ***, so assist with your store complaintYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

The Finish Line NMitthoeffer
Rd Indianapolis, IN December 19, Ref: *** *** *** *** *** ** ** *** *** *** ** *** Dear Mr***, Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceI truly apologize that you had to contact us regarding your refundIn an attempt to reach you at phone number ***, I was unable to get in contact with you, in order to discuss this issueAfter further review of Order #***, our records show a refund for $was processed back to your Visa on 12/16/16. Please allow 3-business days to show the refund credited back to youAgain, my apologies for any inconvenience this issue may have caused youWe sincerely apologize for the less than positive experience and inconvenience we may have caused you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, Inc N Mitthoeffer Road Indianapolis, IN December 16, *** ***
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*** ** *** Dear Ms***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceWe are very sorry to hear about your experience with shopping onlinePer our conversation on 12/14/2016, you will be going to the nearest Finish Line store to make your purchase and will receive 20% off and free standard shippingIf you decide that you would like to place your order online instead, feel free to contact me at 800-234-extYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN August 10, Ref: *** ***
*** ** *** *** *** ** *** Dear *** ***: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceOur attempt to reach you on 8/10/was unsuccessful. We would like to speak with you in order to discuss the best exchange options possible, as well as provide the best resolution for the inconvenience this issue may have caused youI will continue to reach out to you to ensure that this has been resolved Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235December 29, 2015*** * ***
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*** ** ***Reference# ***Dear *** ***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide
you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of today 12/29/15, we attempted to reach you at telephone number *** and were unsuccessful After reviewing your order ***, we show the Men’s Adidas Crazy Retro Basketball Shoe was never received We confirmed the package received was returned back to our local Finish Line Store As of today 12/29/15, a refund of $was credited back to your Visa Please allow 3-business days for the credit to process For the inconvenience a gift card in the amount of $will be mailed to you via USPS mail Please allow 3-business to receive your gift card. We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN July 1, *** *
*** #*** *** *** *** *** ** *** Dear Mr*** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality serviceRegarding Order Number: *** We strive to fulfill all orders we receive in a timely manner, but there are times that the orders may unexpectedly be delayedFinish Line’s goal is to get product ordered to our customers as quickly as feasibly possible. We are sorry to inform you that your order was not shipped and a refund was requiredI have located the item and will have it shipped to the Killeen Mall with the ups tracking number of ***This is being shipped out next day air to the storeThe item will ship out on Tuesday and per our conversation I will have the store take the $off for the inconvenience you hadWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department