Finish Line

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] They contacted me and said my items were no longer available and I could reorder and have those items replacedI did so and they told me I owed $Not the $as statedI paid it to try to cooperate and receive my itemsThey promised over night express shipping on Thursday and today is Tuesday and I still have not received anything and the tracking number provided is not showing any informationI am still not satisfied and would like this taken care of ASAPThank you

December 15, 2015Ref: [redacted] ***Chicago, IL ***Dear Ms [redacted] , Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Our apologies, your order was canceled due to a lack of inventory on December 5, An email communication was sent on this date to the address provided on the order request At this time, the reversal of your payment should be reflected in your PayPal account in the amount of $56.04.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 4, 2016Re: [redacted] ***Dear [redacted] ***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.As we discussed today during our phone call, I will assist you on Saturday, March 5, 2016, with the placement of a Jordan order – Retro ladies Thank you for the information on your pending charges that have been released by your financial institution and the opportunity to assist with you with a potential resolution.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN May 13, REF: [redacted] *** [redacted] *** Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about the issues you’ve had with your Winner Circle accountPer our conversation on 5/12/2016, your email address was updated on your account so that you may receive your rewards via email and the multiple accounts you had were combined into oneFor your inconvenience, you will receive additional Winner Circle rewards through email within 5-days and just in case you don’t receive the email copy, a mail copy will also be sent and you shall receive it within 5-business daysAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

I had the worst I mean worst experience this holiday season with finish lineFirst I ordered about things off of finish line.com, just to be told days later that some stuff was canceled from my order because of them being out of stock! So when I called asking why this would happen and explained those were Christmas gifts I got told oh well are system didn't updateThen after being put on hold for an hour I kept asking to speak to a supervisor to cancel my order and the lady on the call kept telling me "I'm checking into this" and putting me on hold after the 7th time asking to please speak to a supervisor they put one on the phone just to tell me sorry this happened but here's two dollar rewards to repurchase the stuff that got canceled ! The dollar rewards will take a week to come onSo I waited a week , which mind you was two weeks before Christmas and the rewards never came ! So I called back and waited an hour and half this time before getting to speak with a supervisor because the lady kept telling me "I'm trying to get a supervisor" just for the supervisor to tell me there was nothing they could do for me! Please please do not try to order from this business during the holidays ! I've never had such a horrible experience and bad customer serviceAll of there call center agents sound like robots reading off a piece of paper no real customer service ! Just terrible

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 6, 2016Reference# [redacted] Dear [redacted] :Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of yesterday 1/5/16, we attempted to reach you at the phone number you provided and were unsuccessful After reviewing your order, you stated that a Kid’s Stadium TCU pullover hoodie was never received We have requested that a replacement item be sent to you Please allow 5-business days for the process to complete Once the item is shipped, you will receive an email with the UPS tracking number You can track your package on UPS.com or Finishline.comWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I attempted to place an order through the Finishline website According to the website and their customer service line this order never went through However the funds were deducted from my account When I contacted customer service, they informed me that the funds were in pending status and would be released to my bank in 1-days It has been 5! I have been transferred to several people, none of whom were able to resolve the problem and when they finally did transfer me to someone the young lady told me that I need to get the bank on three way so she could give them the release code to refund my money When I asked why they couldn't just contact the bank to issue the code she told me that she could not do that and that I had to be on the phone The call dropped after I had been on hold already for an hour to get that far and now I am holding again to get back to the proper department I will NEVER shop with Finishline again and I will be sure to encourage everyone I know no to shop there either

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235January 12, ID: [redacted] [redacted] ***Dear [redacted] : Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that we failed to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customers with quality service.After reviewing order [redacted] , I see that a replacement item was located and has actually been shipped alreadyThe replacement order [redacted] can be tracked on www.ups.com, using tracking number [redacted] Per UPS your package is currently in transit, and scheduled for delivery on 1/14/I tried calling phone number [redacted] multiple times, but there was no answerI left a detailed voice mail including this informationAlso, I will be refunding $back into your PayPal account due to the delay on your replacement item being shippedIf you have any further questions or concerns, please feel free to contact me directly at [redacted] and I will assist you Your patronage is important to us, and I hope that you’ll continue to give us opportunities to serve youAgain, I apologize for this inconvenience that this process has causedIf you have any further questions, please contact us via phone or emailThank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

sans-serif;">Finish Line IncN Mitthoeffer Rd Indianapolis, IN June 14, [redacted] *** Reference #: [redacted] Dear Mr [redacted] : Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have reviewed your order [redacted] Per our conversation, a refund was issued on 6/9/for $instead of $We also confirmed that you received your $gift cardAgain, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The reason I chose to go with the bank is because I feel your system is inexplicably unorganized and faultyTalking to my banking institution was the proof that you needed to ensure I was not fabricating the fact you hadn't paid me back for the double chargeThe fact that we spoke to my bank on more than one occasion gaining the same answer that you had not paid me back yet and you chose to do nothing is ridiculousOn the second call Finish Line actually asks me to screen shot my banking statements and send them via e-mail AFTER talking to my banking institution, are you kidding me? My bank advised me that I shouldn't have to provide that and that they could have my money back into my account by the time the phone call was ended, which was true and is the reason that I decided to go with well-trained employees instead of ten different Finish Line workers with ten different ways to accomplish one simple taskIs there even a standard operating procedure for dealing with double charges? Why would you need a customer to screen shot all purchases (to only see those with their business) and provide them to you after talking to the institution, twice! Regards, [redacted] ***

Finish Line N Mitthoeffer Indianapolis, IN January 12, Reference: [redacted] [redacted] ** [redacted] Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service Regarding order number 5368485720, we strive to fulfill all orders we receive in a timely mannerThere are times that an order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your order had to be canceled due to inventory availability I did try to reach you on the number provided with no successFor the cancelled item, there is no chargeOrders are only charged if we are able to fulfillIf you are having any other issues please contact us so we can get it resolved Again, I want to apologize for any inconvenience this may have causedYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve youThank you again for bringing this matter to our attentionSincerely Finish Line Customer Service Department

Finish Line NMitthoeffer Rd Indianapolis, IN April 6, Ref: [redacted] ** [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter reviewing order 5488378191, I was able to verify that a replacement for item [redacted] in a size is available to shipI was unable to reach you at phone# [redacted] , but did leave detailed message with my direct contact information so that I may further assist youA prepaid UPS label has been emailed to [redacted] , which can be printed off and used to ship the damaged item backOnce the item has been shipped back to our facility, the replacement item will be shipped out via Rush shipping, which is typically 2-business daysFor the inconvenience, I have refunded $to be credited back onto your Master Card ending in You should see these funds within 3-business daysAgain, I apologize for any inconvenience this experience may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235January 17, 2016# [redacted] ***Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I have reviewed your order [redacted] and I am very sorry that the order was cancelled Upon further review of your order, I show that Finish Line was not able to prepare the items for piof your selected location At times due to lack of inventory we are unable to complete an order I am unable to replace the items originally order.In addition, for this inconvenience I have mailed you a $gift card for your future purchase The gift card can be used online or at any Finish Line store location Please allow 5-business days to receive your gift card via USPS mail.We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I ordered two hats online ( to be picked up at different stores)They charged my credit card online and said that the store will have them in stock that day so I could pick them upReceived confirmation email with my credit card number stating they received my order and it will be ready sometime that daydays later I call finish line number customer service and they said that my credit card was not applicable( not true) and that she couldn't see any credit card on fileI found out from the two stores, when I called, that they never had it in stockSo by my experience and from what I read on other people's complaints, they take your money before checking to see if its in stockThen they tell you, oh sorry we will have to refund your money and it will take to business daysI never received an email stating that I wasn't receiving my itemsI had to call the stores and the number for finish line to find out that infoHow can a store do business like this over and over and not get sued?! They are blatantly lying to the customersSomething has to be done with this company!! I shouldn't have to wait for my money

The customer reached out to request how to prevent the color from bleedingMy recommendation was to not shampoo for the first hours and to purchase a color safe shampoo like [redacted] 's Ultimate Color Repair before the customer left the salonAs an owner of a top salon I do normally offer free haircuts and the only reason that this was offered was due to the budget restraints provided by the guest for her service and her friend that referred her to our salon has been a great guest of mine for more than years in she has visited our salon on individual appointments during that time periodI agreed to offer a free haircut with the payment of her color service as a one time negotiaion.The product applied on the guest was from [redacted] 's The Color line which is the original permanent color line for the billion dollar companyI spoke with the regional director and she advised that the customer was sent Shampoo 2, Thicken Up, Stay Strong and Color Protect Daily Conditioner as a response to her complaintThe guest has received a complimentary haircut with a value of $that she expressed extreme satisfaction with and a color of a non natural shade (Violet) with proper maintenance instructions that were not followedI can not stand by nor refund a service that was first discounted as well as having my professional advice not adhered toUnless [redacted] put the wrong color product but the right shade in the tube used by me, the client received a permanent hair color during her visitWe stand by our decision not to refund the client and plan to pursue legal action for not paying for a service if she plans to attempt to charge back the servicesJust as any retailer offering a promotion for a good or service with a buy one get one, the offer is only valid with the original purchase and that is the color that the guest admitted to loving and not following proper post care instructions

sans-serif;">Finish Line IncN Mitthoeffer Rd Indianapolis, IN June 26, [redacted] ** *** Reference #: [redacted] Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceIn order to expedite your refund, we will need additional details to review and/or process your refund request Please provide the type of card used at the time of your purchase and we will need to verify the card number with you on a private call to validate the return of your fundsAgain, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line Inc. 3308 N Mitthoeffer Rd Indianapolis, IN 46235 December 29, 2015 [redacted] *** Reference #: [redacted] Dear [redacted] ***: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have reviewed your order [redacted] and I am sorry that you have not received your refund of $65.39 as the order has been shipped and is scheduled to deliver on 1/5/15. You can track your package at www.ups.com with tracking number 1Z97X17XYW23109510. I am very sorry for any confusion that your order was cancelled. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Thank you for notifying us of your complaint We shire to provide you with the best possible service, and when you feel that it We to meet your expectationsit's important for us to knowFinish Line is committed excellence in Customer Service, and everything we do is to focused on providing customers with quality service.After speaking with you on 12(11/we have resolved the issues pertaining to order [redacted] and [redacted] Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these mailers to our attention, Sincerely, Finish line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received either credit to my account or the gift card stated in the responseUnless I receive either this week, I do not think this complaint is resolved Regards, [redacted] ***

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015 [redacted] *** [redacted] [redacted] Dear [redacted] ***;Thank you for notifying us of your complaint. We strive to provide you with the best... possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We left a voicemail on11/03/2015 to discuss the refund process. As a resolution, we have refunded you for the replacement items in the amount of $42.40. Please allow 3-5 business days for the credit to show on your bank statement. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department