Finish Line

Finish Line Inc N Mitthoeffer Road Indianapolis, IN March 02, Ref: [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceI have attempted to contact you at [redacted] and have been unable to reach youFinish Line will not charge your account Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 02/29/If you are still seeing these holds, please contact me directly at [redacted] and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

went in to the store to make a purchaseTwo weeks after I had a charge on my credit card for $i called the store and requested to speak to a manger and he did want to address my issueinstead he had his assistant talk to me then popped up when I was talking a little rough to his assistanthe stated that I signed a document and I told him the thing I signed was my purchasei told him I was never informed and since he was not going to do any thing about this atleast train his employees not to scam innocent people just to get a commissionvery poor management and not professional at all

December 18, [redacted] ** ***Reference: [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.The Nike Free shoes that you ordered on December 14, 2015, are scheduled to arrive on December 18, 2015, through your local Post Office delivery system We sincerely apologize for any confusion caused by our initial tracking number Due to extremely heavy volume, our system will recycle numbers and then correct once entered into the UPS systemThis is a problem that we are working with our vendor to correctI have reviewed your 2nd charge or pending authorization on the card and can report that it was an error on our part We had secured the initial authorization when you requested your order on 12/14/ I can assure you that we did not intend to send this request and assure you that we did not settle on the second request Our settlement amount was for $95.60, which corresponds with your order [redacted] .We will review the call that you expressed was a concern with our representative for coaching and quality improvement.We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Sincerely,Edward [redacted] Customer Care Supervisor( [redacted] email: [redacted]

Finish LineN Mitthoeffer RoadIndianapolis, IN 46235September 9, [redacted] *** # [redacted] Dear Mr.***:Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I attempted to reach you on 9/8/and was unsuccessful We would like to apologize that your order # [redacted] was cancelled We truly value you as a customer and understand the inconvenience this may have caused We are unable to honor the original discount promotion applied to your original order However, we would like to offer you a $gift card to express our gratitude to be applied on a future purchase You gift card is on the way! Please allow 5-business days to receive We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

The Finish LineNMitthoeffer Rd Indianapolis, IN 46235February 17, 2016Ref: [redacted] Dear [redacted] Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.After reviewing your order(s) [redacted] and [redacted] , I have requested a refund for item [redacted] 8.0, due to you not receiving this item in shipmentPer our conversation on 2/16/16, a refund will be in the amount of $and will be credited back into your Visa account ending in Please allow 3-business days for the funds to be credited back into your account We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

[redacted] March 2, REF: [redacted] ** *** Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your shopping experience at Finish Line’s store located at Lima, Ohio We will make sure we get with our Field Personnel to review the Retro Jordan raffle system at the store in Lima, OHI had attempted to contact you on March 2, and left a message with my contact information I was hoping to speak with you to address your concerns and to inform you that I have made note of your concerns and forwarded them to the appropriate parties, I have also specifically asked that the District Manager for that store give you a call as well Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

September 4, [redacted] Ref: [redacted] Dear Ms***, Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceOur attempt to reach you on 9/4/was unsuccessful We would like to speak with you in order to discuss the best options possible, as well as provide the best resolution for the inconvenience this issue may have caused youI will continue to reach out to you to ensure that this has been resolvedPlease feel free to reach me directly at phone number 888-777-ext We sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

March 2, [redacted] Dear [redacted] ,Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account We are glad to hear that all of the pending authorizations have been releasedWe value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

March 9, REF: black"> [redacted] [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service We have completed the request as you have stipulated in your desired settlement First, a refund in the amount of $has been processed for your order dated 01/24/ Second, a release on funds from PayPal was processed by voiding order ID: [redacted] This release was in the amount of $on March 9, at 12:EST The credits on these transactions should reflect in your account within the next 5-business days Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Sincerely, Finish Line Customer Service Department

Finish LineNMitthoeffer RdIndianapolis, IN 46235January 19, 2016REF: [redacted] ***Dear [redacted] ***:Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have requested that the backpack be refunded to youWe have also noted a $winner circle reward to given to you for your next Finish Line orderPlease give us a call at 888-777-to redeem that rewardYour patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attentionSincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235March 15, [redacted] [redacted] Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.We will be locating a replacement shoe of your Nike Huarache Run (white) in size We will follwith a phone call or written notification of your replacement and the UPS tracking information once confirmed on March 16, We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

NMitthoeffer Rd Indianapolis, IN October 1, # [redacted] [redacted] ** [redacted] Dear Ms [redacted] , Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowWe’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youWe have contacted our PayPal representative to process your refund in the amount of $ A separate claim was filed with PayPal requesting a refund in the amount of $and due to the difference in the amount this has caused a delay in completing your request Additionally, we have requested a gift card in the amount of $for your delay and have also requested a $discount to be applied on your next order Please reference your order number and/or Winner’s Circle number to take advantage of the $discountYour patronage is important to us, and we hope that you’ll continue to give us an opportunity to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish LineN MitthoefferIndianapolis, IN 46235January 14, 2016Reference: [redacted] [redacted] ***Dear [redacted] Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Regarding order number, [redacted] , we strive to fulfill all cancel order requests that we receive in a timely manner, but there are times that the order may be fulfilled prior to us being able to cancel it We are sorry that your order was not cancelled as your requestedWe have refunded your shipping for $and $for the item that you orderedWe regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In the response the representative called me [redacted] My name is [redacted] *** This is all an example of poor customer service as the letter can't even address me by my name I am not satisfied with the resolution or response I believe I should be compensated for the funds that were on hold from my accountFinish Line did not disclose that funds will be placed on hold before the order is even processedI find it strange that a rude phone call during work hours and being addressed by another individuals name, on top of withholding funds from my account for 3-days should suffice as reasonable Regards, [redacted] ***

I went finish line located at Round Rock outlet mall to return a pair of shorts, which I purchased onlineI had the only receipt that came in the bagged packagedAs soon as I told Amanda the manager I needed a refund she said "You don't have the other or papers that you should of received with your packaged, I could only do an exchanged I told I don't need an exchanged, she got loud and said then I can't do nothing, you have the other papersI then told her if I call the number on the receipt if they could help me , Amanda then said You could try I called the # @ 504-667-The manager was very helpful and politeShe told me Amanda could actually call customer service @ 888-777-and have them pull up the actual order and then she could do a refundAlso if Amanda was still having problems she could call her by dialing and then the store number and she would be more than happy to help.I was happy I then went back to the store and told AmandaShe still was not cooperativeShe said it was going to take minutes just to get through customer service and if I wanted to take a sitI told her what the other lady from finish line told me, but Amanda said "That's just another store" I finally left with no refund and very upset that she could not do a $refundI won't ever shop at finish line ever againOn the original order, I ordered shorts and days later I received an email stating was out of stockThen I had to deal with one rude ManagerI hate complaining but this lady was just plain rude and not helpful

Dear Ms***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused Our records indicate your original order # is [redacted] , placed on July 30, The item that you returned was received on September 8, with UPS tracking number [redacted] A refund request in the amount of $has been processed to your PayPal account with RMA # [redacted] Our sincerest apologies for any delays with the processing of your return and refund to your account Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line N Mitthoeffer Road Indianapolis, IN June 13, Ref: [redacted] [redacted] Dear [redacted] : Thank you for notifying us of your complaint We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceOur attempt to reach you on 6/13/was unsuccessful We would like to speak with you and discuss the best exchange options possible We will continue to reach you until we find the best resolution Your patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Ordered a pair of shoes, received two different styles in one boxReturned shoes through UPS immediately the next day, after being told they would overnight me the correct shoesA few days after I was supposed to have received the correct pair I still hadn't, so I called againThey said they never sent them and promised to overnight them againThe day they were supposed to arrive AGAIN, I received an email saying "this is awkward, your order has been cancelled." WowThe email said I should receive my refund in the next few daysNow two weeks later, no refundI call AGAINAnd the girl tells me that since my order was cancelled, they don't start a refund processSo, if I hadn't called, they would have kept my moneyThis company is a joke

I will never order from this company again!!! I ordered a pair of workout leggings and selected to pick it up in the storeReceived a email saying its been placed and where to pick it upSo I waited and waited and waitedFinally, I called the store, they stated they are working on online orders, I call and call and got no reply about my orderI called and asked the customer service number what is taking so long and I thought the point of select a store pick up was to get my order quickFinally I called the store and they told me they don't have the item in stock, but he 100% assured me that the online store will send me the itemSo I call the customer service number to check on the order and was told it was canceledAs I voice my concerns about how my order was handled, the rep just kept repeating herself! OMG, I'm done, the left hand does not know what the right hand is doing Still in all this time, I never received an email about the status of this order

Charged twice for an order they said it would be 3-business days for a refund to my paypal account even though it was not my fault I was changed twice I still had to wait 3-business days I still have not received the refund yet It is day They are horrible to deal with I will never do business with finish line again