Finish Line

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have spoken with a gentleman by the name of ** *** who has repeatedly failed to follow through with his statements to me as well as to you allI spoke with him on Saturday and he was supposed to call me that afternoon, he failed to do soI contacted him and he said he was busy on Saturday which is understandableHe then told me that he would place my order on Monday and contact me by Tuesday with my tracking number and I would receive my shoes on Thursday, none of this has taken place eitherAs a loyal customer to Finish Line, I am VERY disappointed.
Regards,
*** ***

From: *** Sent: Friday, December 23, 9:AMTo: info
Subject: Resolution made for ***
After several failed attempts to get a resolution to my problem from the company, the missing merchandise was delivered to my house My desired outcome has been fulfilled but I would still like the complaint to go to the companyThe poor customer service is still a problemI would also like to note that the merchandise delivered was dirty just in case I needs to be returnedI don't want to have any issues.
*** **
Thank you,
*** ***

Finish Line, Inc
N Mitthoeffer Road
class="SenderAddress">Indianapolis, IN
March 22,
REF: ***
*** ***
*** * *** **
*** ** ***
Dear ***
Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service
After reviewing order ***, we have expedited your refund in the amount of $on your Mastercard. This refund was processed today 3/21/and can take a few business days to show available in your account. We are aware this has been a process and we appreciate your patience. In addition, a $gift card has been requested for you. Please allow 3-business days to receive your gift card
Again, we apologize for the inconvenience this matter has caused youWe appreciate your business
Thank you again for bringing these matters to our attention
Sincerely,
Finish Line Customer Service Department

November 7,
class="SenderAddress"> *** * *** *** *** ** *** Reference: *** Dear ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceOur immediate goal is to confirm that your funds have been released to your account. We are glad to hear that all of the Paypal pending authorizations have been releasedWe value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchasesThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road
"">Indianapolis, IN January 14, REF: *** *** * ***
*** * *** ***
*** ** *** Dear Mr***, Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe are very sorry to hear about your recent shopping experience with Finish Line regarding your pur*** on 12/22/We have attempted to contact you at ***, but were unable to reach you and we would like to help you get resolve this matterAfter some research, I was not able to find any information showing that Finish Line had ran the check for $Since we are not seeing any deposit for a check, we would like to speak with and your bank on a conference call with you to resolve the matterPlease call Customer Care at *** with your bank and your information so we can better assist youThank you again for bringing these matters to our attentionWe appreciate your businessSincerely, Finish Line Customer Service Department

March 2, 2016*** *** ***
*** *** ***
*** ** ***
Reference: ***Dear *** ***Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your
expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account We are glad to hear that all of the pending authorizations have been releasedWe value you as a customer and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN
"">February 15, 2016 REF: *** *** ***
*** * *** ***
*** ** ***
*** *** *** Thank you for notifying us of your complaintAt Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality serviceRegarding Order Number *** we strive to fulfill all orders we receive in a timely mannerThere are times that an order may take an unexpectedly longer time to process as we utilize inventory from over Finish Line StoresFinish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible. However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an itemWe are sorry that your items had to be canceled due to inventory availabilityI do understand your frustration and as a courtesy. I have sent you a $Gift Card for the inconvenience causedYour patronage is important to us, and we hope that you’ll continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer Road Indianapolis, IN December 23, *** **
*** *** *** ***
*** ** ***
class="RecipientAddress" align="right" "text-align: right;">Complaint#*** Dear *** **: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceAfter further review, you did not receive your two replacement $Winner Circle rewardsI apologize for the huge delay with your rewardsThe two $rewards have been processed on 12/23/and you shall receive them in your email within 2-business days, not including the holidayYour patronage is important to us, and we hope that you will continue to give us opportunities to serve youThank you again for bringing these matters to our attentionSincerely, Sincerely, Finish Line Customer Service Department

This business has the WORST customer service!! I bought my fiancé a giftcard for as a birthday gift because he always shops hereHe went to use it today to be told it has been declinedKnowing that I had the receipt still, we presented this to the cashier in storeThey went on to tell us they didn't know what happened, but it was in fact at a balance and that we could call corporate if we would likeWe did, and were told the giftcard had been used in Las Vegas, NevadaWe live in IOWA and I can certainly assure you that we did not redeem it in Nevada! After being told multiple different things by customer service, requesting to speak with a supervisor, and being kept on hold for over an hour we finally got to speak with a supervisorwho was very unhelpful and rudeWe ended the call with him hanging up on us with no answers to our questions or any type of reimbursement or compensation for the giftcard I purchased even with the receipt present in hand! Now we are just it absolutely awful experience! We will never shop here again

Finish Line, IncN Mitthoeffer Road Indianapolis, IN January 9, REF: *** ***
***
*** *** **
*** *** *** *** Dear *** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe have attempted to contact you at *** but were unable to reach youWe are very sorry to hear about your shopping experience at the Finish Line store located at Cherry Creek Mall in Denver, CO that was less than satisfactory. Finish Line strives to provide the best customer experience while also providing superior customer service. We will make sure we get with our Field Personnel to review your concern with the storeI would be more than happy to assist you with your exchange! Please contact Finish Line back at 1-800-234-ext for further assistance Again, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing these matters to our attentionSincerely, Finish Line Customer Service Department

I ordered a pair of shoes on their website They quoted me 1-weeks shipping After almost weeks, they sent me an email claiming they cannot fulfill my order because they were "out of inventory." I don't feel comfortable giving my credit card and other personal information to a business who doesn't complete a transaction It seems like fraud, or even some sort of credit card scam This is not a trustworthy business

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN 46235February 24, 2016#*** ***
*** *** ***
*** ** ***Dear *** ***, Thank you for notifying us of your complaintAt Finish Line, we strive to provide
you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.I am very sorry that the order *** was cancelled on 2/23/ I did further research and I show that another order was placed on 2/24/and it will be cancelled, as the item is no longer available As per our call on 2/24/16, I am going to honor the same price on a new item plus $off on your next order since these two orders have been cancelled When you are ready to place your order, please contact Roberta at *** *** *** *** We regret any inconvenience this experience may have caused youYour patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Again, I sincerely apologize for your recent experience shopping with Finish Line.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line IncN Mitthoeffer RoadIndianapolis, IN 46235February 2, 2016Ref:*** ***
*** *** ***
*** ** ***Dear *** *** Thank you for notifying us of your complaint We strive to provide you with
the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I have attempted to contact you at *** and have been unable to reach youFinish Line will not charge your account Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchaseThe pending hold authorization will automatically release to your account within to business hours from 2/27/If you are still seeing these holds, please contact us directly at 1-888-777-and we will be glad to help!Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, IncN Mitthoeffer RoadIndianapolis, IN
46235October 29, 2013*** ***
*** ** *** ***
*** *** *** ** ***# ***Dear *** ***:Thank you for notifying us of your complaintAt Finish
Line, we strive to
provide you with the best possible service, and when you
feel that it fails to meet your expectations, it is important for us to know.Finish Line is committed to excellence in Customer
Service, and our efforts remain focused on providing our customer’s with
quality service.In reference to your Revdex.com complaint, you
received two different sized shoes with your order After reviewing your order, I was able to
confirm the correct item was shipped to you under tracking number ***. Per UPS, your package was successfully delivered
on December 15, 2015. You can track this
package at www.ups.com For the inconvenience a credit of $is being
applied back to your Master Card accountI ask that you please allow 5-
business days to see the refund post to your accountWe regret any inconvenience this experience may have
caused youYour patronage is important to us, and we hope that you will
continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our
attention.Sincerely,Finish Line Customer Service Department

Returned my shoes to the joplin mo store the first time because they were killing my feet Guy gave me a different pair, those shoes were awful too The he cried to me about how "oh I'll have to damage them out" blah blah So I returned them and didn't get my refund because my bank had shutdown; the guy didn't even tell me So I call the customer service phone number and am on the phone with them for over an hour and they barely speak English and kept trying to tell me the money had to go back on my original card no matter how many times I explained to them that the card was no longer active because the bank shut it down because there was fraud on my account Isa was the rep I spoke with And Chris the supervisor was not any more help This is ridiculous when you spend that kind of money somewhere you expect a little bit of customer service
I will never go into a finish line store again

Finish Line NMitthoeffer Rd Indianapolis, IN
""> February 5, REF: ***
* *** * ***
*** *** *** *
*** *** ** *** Dear Ms.***
* Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused youI attempted to reach at telephone 954-328-on 2/4/and 2/5/16, but was unsuccessful. After further review, I would like to personally assist you with any additional concerns you may have. I left a voicemail with direct contact information to further discuss your experience. I look forward to speaking with you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you Thank you again for bringing these matters to our attention Sincerely, Finish Line Customer Service Department

Finish Line NMitthoeffer RdIndianapolis, IN 46235March 2, 2016Ref: ***
*** ***
*** ***
*** *** ** ***Dear *** ***Thank you for notifying us of your complaint We strive to
provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our conversation on 3/2/I have verified that we faxed information to your bank to request the release of the pending hold against your funds As promised, I will do a follow up call on 3/3/to ensure the fax was successfully receivedWe sincerely apologize for the less than positive experience and inconvenience we may have caused you Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

December 23, *** ***
*** *** ***
*** *** ** ***
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*** Reference ID# *** Dear *** Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality serviceWe attempted to reach you on December 23, 2015, and were not successful. A voice message was left at your contact number. If you would like to place a new order, please contact us and reference your order number. We will gladly rush your shipping, at no cost to you, for the itemAgain, we apologize for the inconvenience this matter has caused youWe appreciate your business Thank you again for bringing this matter to our attentionSincerely, Finish Line Customer Service Department

I purchased some shoes from Finish LineAt the checkout the cashier asked me if I would be interested in a free subscription to Sports Illustrated I said yesThey never told me about any auto-renewal, any charges, any way to cancel, nothingThey said it was free so I took itSeveral months later I get 80$ worth of charges for a subscription to SI and Kid's SI
Luckily I was able to call SI right away and they cancelled it and by their demeanor sounded like this happens oftenShe even knew to check for the Kid's SI subscription that I didn't notice initially
This is clearly a deceptive practice by Finish Line, or at the very least entirely incompetent employee trainingOne of the people checking me out was a manager so I don't blame the young cashier
Will probably not do business with Finish Line anymore

sans-serif;">Finish Line IncN Mitthoeffer Rd Indianapolis, IN July 26, *** *** *** *** *** *** ** *** Reference #:*** Dear *** ***: Thank you for notifying us of your complaintWe strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to knowFinish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality serviceAfter reviewing Order #***, I noticed that you didn’t receive your original package, and that you were waiting on a refund to be processedI tried calling you with further details, but there was no answerA detailed voice mail was left, explaining that Finish Line requires an investigation to be started, once we have been notified that a package was delivered, but the customer hasn’t received itWhen that investigation completes, your refund will be processed back onto your Visa accountYour refund was processed on 7/18/2016, and would have taken 3-business days to reflect on your endIf you have not received your refund, please contact me directly at 888-777-extAgain, my apologies for any inconvenience this issue may have caused you Again, thank you for bringing these matters to our attention Sincerely, Finish Line Customer Service Department