Finish Line

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235January 6, 2016#[redacted]Cookeville, TN  [redacted]Dear Mrs. [redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Regarding Order Number [redacted], we strive to fulfill all orders we receive in a timely manner.  However, there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over 680 Finish Line Stores. Finish Line’s goal is to get ordered product to our customers as quickly as possible.  At times, however, we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your item(s) had to be canceled due to inventory availability. In regards to your refund on this canceled order, our records show that your PayPal account was never charged for the canceled order. If you currently show charges being held, please contact PayPal Customer Service Department at 1 (402) 935-2050, and they will be able to further assist you with any hold inquiries. I also confirmed your $20 reward was processed and is on the way. Please check your email for the reward. If there is another item you would like to purchase with your reward, give our Customer Care Department a call at 888-777-3949, so we can assist with the order and waive your shipping fee as a courtesy to you for the inconvenience of your previous order.  We regret any inconvenience this experience may have caused you. We have requested a $25 gift card for your inconvenience. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN ...

46235 October 13, 2016 [redacted]                                              ...⇄                         #[redacted]  Dear Ms. [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I attempted to reach you on 10/12/16 and 10/13/2016, but was unsuccessful.  We would like to apologize that your order #[redacted]was unable to be cancelled.  We truly value you as a customer, and understand the inconvenience this may have caused.  I noticed that the item 831509-500 size 8.0, will not be shipped. You will see a charge for that item, but I have already processed a refund of $66.39 to be credited back into your Paypal account. Please allow 3-5 business days for these funds to reflect on your end. I left you a detailed voicemail that includes my direct phone number and extension, as well as my work email, so that you may contact me directly with any questions or concerns that you may have. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line3308 N MitthoefferIndianapolis, IN  46235January 14, 2016Reference: [redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you...

with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Regarding order number, [redacted], we strive to fulfill all cancel order requests that we receive in a timely manner, but there are times that the order may be fulfilled prior to us being able to cancel it.  We are sorry that your order was not cancelled as your requested. We have refunded your shipping for $6.99 and $32.94 for the item that you ordered. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I had a horrible experience with the Finish Line. I took my 8 year old to Chicago to buy a pair of shoes at the Finish Line store on Michigan Ave for his birthday. They did not have his size in the style he chose so we ordered them to be delivered to our home in WI within the week (in time for his birthday). The week came and went with no shoes. I called the store and they said they have no record of the shoes being ordered even with the order number that I provided them. They told me that they could not help me, but I should call the main Finish Line number. I called them and they shared with me that the order was cancelled. They could not tell me why, but it was cancelled on their end...even though the shoes were in stock. Nobody could tell me why the order was cancelled. I shared with them that I needed the shoes as that was my sons birthday present. They told me that I would need to go online to order the shoes again. I asked what they were going to do to compensate me for their error. Their answer was...nothing! They never contacted me to alert me that my order was cancelled. I would never have known had I not called. After much time trying to get some help, I was told I would be sent a 20.00 coupon for my next purchase. I told them I do not want the coupon sent to me, but I wanted that to be put towards the shoe order to compensate for their error as I will never shop there again to use the coupon that they wanted to send to me. They said they could not do this. In fact I talked to a customer service rep that was quite rude. I have yet to be credited the 61.00 for the tennis shoes that I never received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]ncern,
I am writing this in response to the solution proposed by Finishline. The issue with the response is that a week ago I recieved two phone calls from an individual at Finishline who said his name was Quinn. His extension was 5141, I called the customer care department 4 times twice was hassled about being transferred to him. I left two or three separate voice mails not once did I recieve a call back. The response from Finishline asked me to call someone directly and that is not a direct line that is the line to the customer care department, it is not an individual who is familiar with this situation. It actually amazes me that this situation still cannot be resolved and the perpetual lack of attention towards resolving this issue displays what I stated in my original complaint. I hope soon we can come to some sort of resolution or maybe I can just get a call back or a direct extension.
Regards,
Tyler

Finish Line 3308 N. Mitthoeffer RdIndianapolis, IN  46235March 17, 2016I[redacted]
[redacted]
[redacted]  [redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.We attempted to contact you at [redacted] on 3/17/16 but were unable to reach you. Our immediate goal is to confirm that your funds have been released to your account.  If you still need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available. For your inconvenience with the holds on your account, you will receive a $20 Finish Line gift card in the mail within 5-7 business days. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I ordered two hats online ( to be picked up at 2 different stores). They charged my credit card online and said that the store will have them in stock that day so I could pick them up. Received confirmation email with my credit card number stating they received my order and it will be ready sometime that day. 2 days later I call finish line 800 number customer service and they said that my credit card was not applicable( not true) and that she couldn't see any credit card on file. I found out from the two stores, when I called, that they never had it in stock. So by my experience and from what I read on other people's complaints, they take your money before checking to see if its in stock. Then they tell you, oh sorry we will have to refund your money and it will take 5 to 7 business days. I never received an email stating that I wasn't receiving my items. I had to call the 2 stores and the 800 number for finish line to find out that info. How can a store do business like this over and over and not get sued?! They are blatantly lying to the customers. Something has to be done with this company!! I shouldn't have to wait for my money.

Ordered a pair of shoes, received two different styles in one box. Returned shoes through UPS immediately the next day, after being told they would overnight me the correct shoes. A few days after I was supposed to have received the correct pair I still hadn't, so I called again. They said they never sent them and promised to overnight them again. The day they were supposed to arrive AGAIN, I received an email saying "this is awkward, your order has been cancelled." Wow. The email said I should receive my refund in the next few days. Now two weeks later, no refund. I call AGAIN. And the girl tells me that since my order was cancelled, they don't start a refund process. So, if I hadn't called, they would have kept my money. This company is a joke.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

3308 N. Mitthoeffer Rd Indianapolis, IN 46235 March 11, 2016...

                                        ...⇄ #[redacted]   [redacted]
Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.  Per our conversation on 03/10/16, I have resolved the issue with the delay of your product. Also, I will be sending out a $25 gift card for any inconvenience this has caused. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Charged twice for an order they said it would be 3-5 business days for a refund to my paypal account. even though it was not my fault I was changed twice I still had to wait 3-5 business days. I still have not received the refund yet. It is day 5. They are horrible to deal with. I will never do business with finish line again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I will never be ordering from Finish line again. I placed an order on November 2nd for a pair of shoes for my son. 2 weeks later I still had not received a tracking number so I called. I was refunded $15, upgraded to overnight shipping and assured they would ship out. One week later I still didn't have the shoes so I called again was told they were shipping that day and would have a tracking number by the end of the day. Still nothing. Called the next day said they sent the shipping label to the store again so I asked for the tracking number. They claim they cannot provide it to me. If you create a shipping label you have a tracking number, I worked in shipping and receiving for many years , I know how it works. It sounds like they are just making excuses for not having the item and not wanting to lose the sale. EXTREMELY disappointed in the service.

Finish Line 3308 N Mitthoeffer Indianapolis,...

IN  46235   January 12, 2016 Reference: [redacted]   [redacted]
* Dear [redacted] Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.   Regarding order number 5368485720, we strive to fulfill all orders we receive in a timely manner. There are times that an order may take an unexpectedly longer time to process as we utilize inventory from over 600 Finish Line Stores. Finish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible.  However, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your order had to be canceled due to inventory availability.   I did try to reach you on the number provided with no success. For the cancelled item, there is no charge. Orders are only charged if we are able to fulfill. If you are having any other issues please contact us so we can get it resolved.   Again, I want to apologize for any inconvenience this may have caused. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing this matter to our attention. Sincerely Finish Line Customer Service Department

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235February 17, 2016Ref: [redacted]
[redacted]
[redacted]
Dear [redacted]Thank you for notifying us of your complaint.  We strive to...

provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.After reviewing your order(s) [redacted] and [redacted], I have requested a refund for item [redacted] 8.0, due to you not receiving this item in shipment. Per our conversation on 2/16/16, a refund will be in the amount of $52.48 and will be credited back into your Visa account ending in 4042. Please allow 3-5 business days for the funds to be credited back into your account.  We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

The Finish Line3808 N. Mitthoeffer Rd Indianapolis, IN 46235March 30, 2016Ref: [redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to...

provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I greatly apologize for the delay with your refund. Per our conversation on 3/29/16, your refund in the amount of $129.99 will be mailed to you on a gift card within 5-7 business days. Also, for your inconvenience with this issue, you will receive an additional gift card for $40 that will also be mailed to you.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 13, 2016 Ref: [redacted]...

[redacted] Dear [redacted]:   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Our attempt to reach you on 6/13/16 was unsuccessful.  We would like to speak with you and discuss the best exchange options possible.  We will continue to reach you until we find the best resolution.    Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish
Line, Inc.3308
N Mitthoeffer RoadIndianapolis,
IN 46235September
25, 2015[redacted] 
[redacted]
[redacted]  [redacted]                                  ...⇄ REF:
[redacted]Dear
[redacted];Thank
you for notifying us of your complaint. We strive to provide you with the best
possible service, and when you feel that it fails to meet your expectations,
it’s important for us to know.Finish
Line is committed to excellence in Customer Service, and everything we do is to
focus on providing our customer’s with quality service.We
are very sorry to hear about your recent shopping experience with Finish Line
regarding your refund. We left a voicemail on12/03/2015 to discuss the refund
process. I apologize that you have not received your credit. As a resolution,
we have re-submitted in a refund for the replacement items in the amount of
$42.40. Please allow 3-5 business days for the credit to show on your bank
statement. I will monitor the refund, to ensure that no delays will take
place.Again, we apologize for the inconvenience this matter has caused
you. We appreciate your business.Thank
you again for bringing these matters to our attention.Sincerely,Finish
Line Customer Service Department