Finish Line

March 2, 2016[redacted] 
[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your...

expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 3/2/2016, you confirmed with me that your bank has already released the pending holds back into your account. My apologies for any inconvenience this experience may have caused you. This was a very popular release in which there was a higher demand than there was product. I offered to assist you on your next purchase with Finish Line, and that offer still stands if you decide to make another purchase with Finish Line.  Please feel free to contact me directly at 888-777-3949 ext. 5187 for further assistance. We value you a customer and hope that you will continue to choose us as your primary source for your purchases.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 In the response the representative called me [redacted].  My name is [redacted].  This is all an example of poor customer service as the letter can't even address me by my name.  I am not satisfied with the resolution or response.  I believe I should be compensated for the funds that were on hold from my account. Finish Line did not disclose that funds will be placed on hold before the order is even processed. I find it strange that a rude phone call during work hours and being addressed by another individuals name, on top of withholding funds from my account for 3-4 days should suffice as reasonable.  
Regards,
[redacted]

Finish Line, Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235 October 5, 2016 [redacted]
class="apple-converted-space">                       �...⇄ Ref: [redacted]  [redacted] Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. We are very sorry to hear about your experience with shopping online. It is possible that we may have been updating our Website when you were placing your order. I attempted to contact you at [redacted] on 10/4/2016 but was unable to reach you. We would like to resolve the pricing issue with the hoodies you were trying to purchase. If you are still interested in purchasing the hoodies, please return our call at 888-777-3949 ext. 5135.  For your inconvenience, I have issued a $20 Winner Circle reward to be mailed to you. Please allow 7-10 business days to receive in the mail. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd
Calibri;">Indianapolis, IN  46235 December 29, 2016   [redacted]                                                         ...⇄ REF:   [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint.  We regret any inconvenience or frustration this experience has continued to cause you. We understand your frustration of receiving a single boot and the situation taking longer than expected to be resolved.  After reviewing order [redacted], our records show the replacement boots were shipped out on 12/29/16 under UPS Express label number [redacted]. UPS will deliver the shipment the next business day. Per our conversation on 12/29/16, the refunds of $63.98 and $9.99 were received to your MasterCard account.  If there is anything we can do in the future to better serve you and your needs please feel free to contact us. Your patronage is important to us, and we hope that you’ll continue to give us an opportunity to serve you. Thank you again for bringing this matter to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
The reason I chose to go with the bank is because I feel your system is inexplicably unorganized and faulty. Talking to my banking institution was the proof that you needed to ensure I was not fabricating the fact you hadn't paid me back for the double charge. The fact that we spoke to my bank on more than one occasion gaining the same answer that you had not paid me back yet and you chose to do nothing is ridiculous. On the second call Finish Line actually asks me to screen shot my banking statements and send them via e-mail AFTER talking to my banking institution, are you kidding me? My bank advised me that I shouldn't have to provide that and that they could have my money back into my account by the time the phone call was ended, which was true and is the reason that I decided to go with well-trained employees instead of ten different Finish Line workers with ten different ways to accomplish one simple task. Is there even a standard operating procedure for dealing with double charges? Why would you need a customer to screen shot all purchases (to only see those with their business) and provide them to you after talking to the institution, twice!
Regards,
[redacted]

Finish...

Line                                      ...⇄ REF: [redacted] 3308 N. Mitthoeffer Rd Indianapolis, IN46235 November 2, 2016[redacted]  [redacted]   Dear Ms. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. An attempt to reach you by phone was made and a voice-mail was left. To bring a resolution to your concern, I have requested the remaining shipping fee of $6.49 to be refunded to your Visa account and ask that you please allow three to five business days for this to post with Visa. I reviewed the order and show a partial shipping fee of $6.48 was adjusted from the order total prior to shipment.     We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.  Sincerely, Finish Line Customer Service Department

January 6, 2015REF: [redacted]. [redacted]Beverly, OH  [redacted] Dear Ms. [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it...

fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We apologize with the mis-mate pair of shoes that you received in your order shipment.  We have located a pair of shoes to replace those from one of our store locations in Indiana.  The shoes will be shipping not later than January 7, with next day air delivery.  We will email you an electronic UPS label for the return of the mis-mated shoes back to the shipping location.For the inconvenience and delay in delivering your shoes, a refund in the amount of $30.00 has been submitted and will apply to your original form of payment – MasterCard.  Please allow 3-5 business days from this correspondence for the credit to be applied to your card.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer                                  �...⇄ Indianapolis, IN  46235                                     �...⇄ May 23, 2016 [redacted]
[redacted]                                   ...⇄ REF: [redacted] Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service. Per our conversation on 5/20/2016, we spoke with you and your banking institution about the double charge on your account. You decided that you would rather settle this with your banking institution without Finish Line’s help. If you decide to change your mind and would like some further assistance from Finish Line, please contact us at 1-800-234-5233 ext. [redacted]. We would be more than happy to assist you with anything else you need. Again, we apologize for the inconvenience this matter has caused you and we appreciate your business. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

went in to the store to make a purchase. Two weeks after I had a charge on my credit card for $40. I called the store and requested to speak to a manger and he did want to address my issue. instead he had his assistant talk to me then popped up when I was talking a little rough to his assistant. he stated that I signed a document and I told him the thing I signed was my purchase. I told him I was never informed and since he was not going to do any thing about this atleast train his employees not to scam innocent people just to get a commission.. very poor management and not professional at all..

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN 46235 May 20, 2016                                         ...⇄ REF: [redacted] 
[redacted]
[redacted]  [redacted]                                                                 ...⇄   Dear [redacted]   Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry about you not receiving your Finish Line gift card. However, we have sent a replacement in the amount of $100. You will receive this by mail within 5-7 business days. If you do not receive the gift card within that time frame, please contact us at 1-800-234-5233 ext.1141.  Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.     Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Order number [redacted] with this company and they charged me and sent me 2 tracking numbers. One tracking number showed that it was delivered; however, it was never received at my location. The 2nd tracking number shows that it was never even picked up at UPS. After numerous emails, phone calls, and even chats...I am stuck leaving a negative Revdex.com review for this company. I would recommend avoiding them at all costs. After finally speaking with someone that was going to have the order reshipped, I received 1 item that was completely different than what I originally ordered (and not both line items purchased). I called again and was told that I would receive a full refund immediately for the order. This was 2 weeks ago now and I still have no refund. I emailed immediately and was told that I would have to return the items before getting a refund...even though I never received the items that I purchased. Very poor communication and obvious issues with internal notes on orders.

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235January 6, 2016Reference# [redacted]
Dear [redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide...

you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.As of yesterday 1/5/16, we attempted to reach you at the phone number you provided and were unsuccessful.  After reviewing your order, you stated that a Kid’s Stadium TCU pullover hoodie was never received.  We have requested that a replacement item be sent to you.  Please allow 5-7 business days for the process to complete.  Once the item is shipped, you will receive an email with the UPS tracking number.  You can track your package on UPS.com or Finishline.com. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 1, 2016REF: [redacted]
[redacted]
[redacted]
[redacted]                                  ...

                                                    Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. We have attempted to contact you at 978-332-1754 but were unable to reach you. As a resolution, we have refunded your order in the amount of $34.80 on 1-4-2016 to your Visa card. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Placed an order to be delivered on a certain date, paid a lot of money for rush shipment. Did not arrive. Now unable to reach the company to find out where shipment is. Several calls placed, on hold 45 minutes each before hanging up. Not returning emails, LIVE chat not available. Customer service absolutely horrible. My only option at this point is to dispute the amount on my credit card and maybe that will get their attention.

Finish Line, Inc.
3308 N Mitthoeffer Road
Indianapolis, IN 46235
April 22,...

2016                                      ...⇄ REF: [redacted]
[redacted] 
[redacted]
[redacted] **  [redacted]                                                                 ...⇄
 
Dear [redacted]
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
We are very sorry to hear about the issue you had with the Melo M10.  The package has been received back and inspected. We will be sending you a gift card in the amount of $80.13 and also an additional $20 gift card to compensate for the shipping.
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
 
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line3308 N. Mitthoeffer RdIndianapolis, IN  46235March 7, 2016[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Per our conversation on 3/7/2016, you were unsure if the pending holds were still on your account. Our immediate goal is to confirm that your funds have been released to your account.  If you need assistance with your financial institution, please contact us and we will be glad to provide your bank with the necessary details to ensure your funds are available.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]