Finish Line

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Hi,
 
As I previously stated this was a very traumatic experience for my kids as well as myself. For the inconvenience the least the company could do is allow us to keep the merchandise and credit back the entire purchase. As I informed them I do not feel comfortable about returning the MOLDED sweater so it can be sold to another innocent consumer. Especially around Christmas time, how careless Finish Lines customer service is they would more then likely intentionally send this same sweater out.
Regards,
[redacted]

Finish Line
3308 N. Mitthoeffer...

Rd.
Indianapolis, IN  46235
March 24, 2016
 
ID : [redacted]                                                                     ...⇄               
[redacted]
[redacted]
[redacted]
Dear Ms. [redacted],
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I understand that you had an issue with your Winner’s Circle account.  I went ahead and noted in your account that you are to be honored two $20 Winner’s circle rewards you do not have to wait to receive these two rewards all you will have to do is call customer service at 888-777-3949 if you would like to claim those immediately.  If you would like to place an order provide your Winner Circle number ([redacted]). We will verify in the notes to honor the reward due to you not having a code to enter in the system or you can go to a Finish Line store they can call call customer service just to verify to apply to an instore purchase.  I have put in the notes in your primary Winners Circle account [redacted] and they will honor them for you as well.  You may only use 1 reward per transaction. I also marked the account number [redacted] invalid so in our system it will be showing one WC account for you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They contacted me and said my items were no longer available and I could reorder and have those items replaced. I did so and they told me I owed $35... Not the $30 as stated. I paid it to try to cooperate and receive my items. They promised over night express shipping on Thursday and today is Tuesday and I still have not received anything and the tracking number provided is not showing any information. I am still not satisfied and would like this taken care of ASAP. Thank you.

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235December 31, 2015# [redacted] 
[redacted]Dear [redacted], Thank you for notifying us of your complaint. At Finish Line, we strive to...

provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.In reference to your Revdex.com complaint, you have not received the order that you purchased on 2/9/16.   I am very sorry that you did not receive the order that was shipped on 2/10/16.  I did some research and I show that a refund has been for $64.29, which is for the two pairs of shoes you have not received.  A replacement is being sent out for the Girls Toddler Nike Woodside Boots size 8.0, once this has been shipped out you will receive an email with the Rush tracking number.    As for the Girls Toddler New Balance 574 Casual Shoes size 8 it was completed on 2/15/16 and is waiting on UPS to pick it up today 2/16/16.  Your tracking number is [redacted].  You can track this at www.ups.com.  I am very sorry, I am not able to refund the full order as two of the items are being shipped to you. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

sans-serif;">Finish Line Inc. 3308 N Mitthoeffer Rd Indianapolis, IN 46235 June 26, 2016   [redacted]                                            ...⇄ Reference #:[redacted] Dear Mr. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. In order to expedite your refund, we will need additional details to review and/or process your refund request.  Please provide the type of card used at the time of your purchase and we will need to verify the card number with you on a private call to validate the return of your funds. Again, thank you for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

March 9, 2016
REF:
black">[redacted]
[redacted] 
[redacted]
[redacted]  [redacted]
Dear [redacted]
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
 
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
 
We have completed the request as you have stipulated in your desired settlement.  First, a refund in the amount of $94.57 has been processed for your order dated 01/24/2016. 
Second, a release on funds from PayPal was processed by voiding order ID:  [redacted]  This release was in the amount of $94.57 on March 9, 2016 at 12:02 EST.  The credits on these transactions should reflect in your account within the next 5-7 business days.
 
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
Sincerely,
 
 
 
Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235February 24, 2016 REF: [redacted]
[redacted] 
[redacted]              ...

                                                                       
Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to contact you at [redacted] but were unable to reach you. After reviewing order [redacted], a refund in the amount of $37.10 for the entire purchase was processed to the Visa ending in 7189 on 2/3/2016.If you need any further assistance, please contact Finish Line at 800-234-5233 ext. 5056. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

January 12, 2016Revdex.com 11013668Jerry Liu5905 Loch Maree Dr.Plano, TX  75093Dear Mr. LiuThank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. An updated request for your Winner’s Circle reward on account 83081227 has been submitted on this date.  We appreciate your patience during this time and you should receive your electronic reward during the week of January 18, 2016.  Additionally, a $25.00 gift card has been requested for your expressed concerns during this process.  The gift card will be mailed to your address of record and you can expect receipt within 7-10 business days.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Edward SantiagoCustomer Care Supervisor(317) 613-6501

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235  July 21, 2016 [redacted] Dear [redacted]...

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is focused on providing our customer’s with quality service. The following is in response to you are compliant regarding a pricing disparity on our website. According to your compliant, you attempted to purchase two pair of air max at $89.98.  After further review, I have validated through our banking system there weren’t any attempts made to purchase merchandise under the email and phone provided. Once product has been sold out we would no longer honor those prices for another shoe. Please feel free to check out or website as we have many color ways in the Air Max 2016 that could potentially go on sale.  Again, we apologize for any discrepancy that you may have encountered regarding check out but our records indicate that the items you selected for purchase were sold out. I have requested a gift card in the amount of  $25 please allow 5-7 business days to receive via mail. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235September 25, 2015REF: [redacted]
[redacted]
[redacted]Dear [redacted];Thank you for notifying us of your complaint. We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your refund. I apologize that you have not received your credit. As a resolution, we have re-submitted in a refund for the replacement items in the amount of $83.19. Please allow 3-5 business days for the credit to show on your bank statement. We will monitor the refund, to ensure that no delays will take place.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN ...

46235 April 6, 2016 Ref: [redacted] Dear [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. After reviewing order 5488378191, I was able to verify that a replacement for item [redacted] in a size 9.0 is available to ship. I was unable to reach you at phone# [redacted], but did leave detailed message with my direct contact information so that I may further assist you. A prepaid UPS label has been emailed to [redacted], which can be printed off and used to ship the damaged item back. Once the item has been shipped back to our facility, the replacement item will be shipped out via Rush shipping, which is typically 2-3 business days. For the inconvenience, I have refunded $20.00 to be credited back onto your Master Card ending in 5247. You should see these funds within 3-5 business days. Again, I apologize for any inconvenience this experience may have caused you.   Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc. 3308 N Mitthoeffer Rd Indianapolis, IN 46235 December 7, 2010   [redacted]
[redacted]...

[redacted]
[redacted] Reference #:[redacted] Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. I attempted to contact you at both numbers provided on 12/7/2010 and was unsuccessful.  At this time I have requested a refund in the amount of $3.90.  Please allow 5-7 business days to receive refund. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

I will never order from this company again!!! I ordered a pair of workout leggings and selected to pick it up in the store. Received a email saying its been placed and where to pick it up. So I waited and waited and waited. Finally, I called the store, they stated they are working on online orders, I call and call and got no reply about my order. I called and asked the customer service number what is taking so long and I thought the point of select a store pick up was to get my order quick. Finally I called the store and they told me they don't have the item in stock, but he 100% assured me that the online store will send me the item. So I call the customer service number to check on the order and was told it was canceled. As I voice my concerns about how my order was handled, the rep just kept repeating herself! OMG, I'm done, the left hand does not know what the right hand is doing. Still in all this time, I never received an email about the status of this order.

February 23, 2016Ref: [redacted] 
[redacted]
Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet...

your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Our apologies, that you have not received your refund. We attempted to contact you on 2/23/2016. We are still partnering with Paypal to get your refund to you. We will continue to attempt to update you and a refund will be showing for you soon. If you have any questions before we contact you again feel free to contact us directly at [redacted]Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

From: [redacted] <[redacted]>Sent: Monday, December 12, 2016 7:05 PMTo:...

infoSubject: RE: You have a new message from the Revdex.com of Central Indiana complaint #[redacted]   Good evening, In regards to my complaint, the business manager has reached out to me. They've contacted me and agreed to my request. They've allowed me to buy it for $49.98. So please close my complaint now that it has reached the desired conclusion.  Thank You. [redacted]

February 10, 2016                                      ...⇄ #[redacted]        [redacted]
[redacted]
[redacted]  [redacted]
  Dear [redacted] Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. In regards to your recent order issue, I was able to process a $30 gift card on your behalf for the inconvenience. We also attempted to reach you by phone, and messages were left on your voice mail. To better assist you, we will require your full card number so we can begin the processing of your $5.00 refund. Please contact Deana at [redacted] providing the requesting information; so she can further assist you. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Edward [redacted], Customer Care Supervisor

Horrible customer service! No one could give me answers to my questions after my order was canceled.

Finish Line3308 N MitthoefferIndianapolis, IN  46235December 28, 2015[redacted]
[redacted]
[redacted]Reference: [redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the...

best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.After further review of order number [redacted], we confirmed that a refund of $18.55 was processed for the original item shipped incorrectly on 12/8/15.  We also confirmed the second item ordered was lost in transit and was not delivered to you.  As of today 12/28/15, a refund of $18.55 was processed back to your Visa ending with 4827.  This refund will conclude the original authorization of $37.10.  We understand your frustration and apologize we were unable to deliver your order as promised.  For the inconvenience, we have mailed you a $50.00 gift card to apply on a future purchase. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish
Line Inc3308 N
Mitthoeffer RoadIndianapolis,
IN  46235December
14, 2015Ref:[redacted]
**  [redacted]. Garden Grove, CA [redacted]Dear Mr.
[redacted], Thank you
for notifying us of your complaint.  We
strive to provide...

you with the best possible service, and when you feel that it
fails to meet your expectations, it’s important for us to know.Finish Line
is committed to excellence in Customer Service, and everything we do is to
focus on providing our customers with quality service.I have
attempted to contact you at [redacted] and have been unable to reach you.
Finish Line will not charge your account. 
The release to your Paypal account is release back to you. We also
forced you out another Winner Circle Reward. 
I you have any questions, please contact me directly at 1-888-777-3949
ext. 1141 and I will be glad to help!Your
patronage is important to us, and we hope that you will continue to give us
opportunities to serve you.Thank you
again for bringing these matters to our attention.Sincerely,Finish Line
Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235February 17, 2016REF: [redacted]
[redacted]                                                                                       Dear Mr. [redacted],Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your pur[redacted] on 12/22/15. We have attempted to contact you at 765-729-8064, but were unable to reach you and we would like to help you get resolve this matter. I am very sorry that this has not been resolved since the last complaint Finish Line had received from you.  Since we are not seeing any deposit for a check, we would still like to speak with and your bank on a conference call with you to resolve the matter. Please call Customer Care at [redacted] with your bank and your information so we can better assist you. Thank you again for bringing these matters to our attention. We appreciate your business.Sincerely,Finish Line Customer Service Department