Finish Line

Finish Line, Inc. 3308 N Mitthoeffer Road
Calibri;">Indianapolis, IN 46235 November 3, 2016                                      ...⇄ REF: [redacted] Dear Mr. [redacted]; Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at Del Amo Fashion Center in Torrance, CA that was less than satisfactory.  Finish Line strives to provide the best selection of sport inspired footwear, apparel and accessories to fit the fast culture of action addicted individuals while providing superior customer service.  We will make sure we get with our Field Personnel to review with the store on how to handle system errors and correct customer care procedures. Per our conversation on 11/03/2016, I have emailed PayPal to release the pending hold from your account for cancelled in-store pick-up order [redacted].  I have also processed two $20 rewards to be emailed to you.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

3308 N. Mitthoeffer Rd Indianapolis, IN 46235 October 1, 2016...

                                        ...⇄ #[redacted]   [redacted]  [redacted]   Dear Ms. [redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have contacted our PayPal representative to process your refund in the amount of $43.59.  A separate claim was filed with PayPal requesting a refund in the amount of $45.00 and due to the difference in the amount this has caused a delay in completing your request.   Additionally, we have requested a gift card in the amount of $25.00 for your delay and have also requested a $20 discount to be applied on your next order.  Please reference your order number and/or Winner’s Circle number to take advantage of the $20 discount. Your patronage is important to us, and we hope that you’ll continue to give us an opportunity to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd. Indianapolis, IN  46235 November 10,2016...

                                        ...⇄ #[redacted]   [redacted] Dear Ms.[redacted], Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we reget the inconvenience.  I truly apologize for the service you were provided on 11/3/2016. We attempted to reach you by phone on 11/09/2016, but our attempts were unsuccessful.  After reviewing Winner Circle account [redacted], our records indicate your current balance is -79.98 points.  After further review, our records show you have made return transactions, which ultimately negatively affects your account.  Our records show, your purchase on 11/3/16 has been added to your account for the amount of $120.00 for the Air Huarache Ultra.  At this time, due to your balance is not in a positive status your account has not reached a 200 point balance .  Once your account reaches 200 points, you will then be eligible for a $20.00 reward certificate. In addition, the physical address on the account may need to be updated.  If you have any further questions or concerns, please feel free to contact me directly at 317-613-6573.  My name is Kasey and I will be happy to assistance you with any further concerns. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

December 29, 2015Revdex.com 11013668[redacted]
[redacted]
[redacted]  [redacted]
Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us...

to know. I have reviewed your Winner’s Circle (WC) [redacted], record and can confirm that your WC reward was requested for issuance on December 15, 2015.  My apologies for the delay in the creation of your new replacement reward within the WC program.  You have other options for receiving the credit on your next order, by contacting me at the telephone number listed below; I will reduce your next purchase by $20 to satisfy the reward lost on your canceled order.  If you prefer to redeem the reward at your local Finish Line location at the Grapevine Mills, please contact me in advance and I will authorize the reward override.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Edward [redacted]Customer Care Supervisor(317) 613-6501

Originally I was told in store go ahead and place my order from home since the were too busy & that it would be exactly the same no shipping & simple,very wrong! This began months back & I was told over the phone when they were placing my very first order that finishline does not even...

bring up all order of which I don't even know exact dates myself due to me nor expecting difficulties or even having to attempt to file complaints.As I was stating on that call I was told not to worry they would take care of me & the shipping cost then I was told I would have to first place the order then it would be handled after I'm then told the manager says go ahead & waive shipping then told the system does not allow it I grew frustrated with long waits & placed the order being charged shipping even after all the waste of my time I was told on that day by that representative that I shouldn't worry on my next order they would not charge shipping due to inconvenience and that they would

I had the worst I mean worst experience this holiday season with finish line. First I ordered about 5 things off of finish line.com, just to be told 5 days later that some stuff was canceled from my order because of them being out of stock! So when I called asking why this would happen and explained those were Christmas gifts I got told oh well are system didn't update. Then after being put on hold for an hour I kept asking to speak to a supervisor to cancel my order and the lady on the call kept telling me "I'm checking into this" and putting me on hold after the 7th time asking to please speak to a supervisor they put one on the phone just to tell me sorry this happened but here's two 20 dollar rewards to repurchase the stuff that got canceled ! The 20 dollar rewards will take a week to come on. So I waited a week , which mind you was two weeks before Christmas and the rewards never came ! So I called back and waited an hour and half this time before getting to speak with a supervisor because the lady kept telling me "I'm trying to get a supervisor" just for the supervisor to tell me there was nothing they could do for me! Please please do not try to order from this business during the holidays ! I've never had such a horrible experience and bad customer service. All of there call center agents sound like robots reading off a piece of paper no real customer service ! Just terrible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Why did jerry only refund 13.01 on my gift card instead of the full $20? I would like my full gift card amount not partial. Seeing as my gift card had $20 on it I would expect a refund of $20 not 13.01. Thank you
Regards,
[redacted]

November 6, 2015Ref:  [redacted], [redacted]Dear Ms.[redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your...

expectations, it’s important for us to know.Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.I attempted to reach by telephone today, but was unsuccessful.  I have left you a detailed message provided the arrangements completed today and my personal contact information.  I apologize for the delay in the processing of your refund.Your refund invoice was created today, November 6,2015 to return the funds back to your account.  The amount processed for your refund was $4.53 for Order #[redacted] and $9.42 for Order #[redacted].  I anticipate this returning to your account within 3-5 business days and we will be monitoring the invoice to ensure that no additional delays are incurred.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.  I will be providing you with a $15 gift card for the inconvenience with this process.  Please allow 3-5 business days to receive your gift card via US Postal mail.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Thank you for notifying us of your complaint We shire to provide you with the best possible service, and when you feel that it We to meet your expectations. it's important for us to know.
Finish Line is committed excellence in Customer Service, and...

everything we do is to focused on providing  customers with quality service.After speaking with you on 12(11/2015. we have resolved the issues pertaining to order [redacted] and [redacted]. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
Thank you again for bringing these mailers to our attention,
Sincerely,
Finish line Customer Service Department

Finish Line
3308 N. Mitthoeffer Rd
Indianapolis, IN...

46235
 
February 4, 2016
REF: [redacted]
 
[redacted]
 
Dear [redacted]:
 
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
 
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. We have requested that the hoodie be refunded to you and we have sent a label to your email on file for you to return the defective item.  The tracking number for that is [redacted] . We have also sent a $20 gift card to you for your next Finish Line order.  
 
Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
 
Thank you again for bringing these matters to our attention.
 
Sincerely,
 
Finish Line Customer Service Department

[redacted]
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Dear [redacted]:
Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.
I apologize for any inconvenience that you may have received with the Sports Illustrated subscription. We attempted to reach you via phone and email on 7/8/16 but were unsuccessful. If you would like assistance with cancelling the magazine subscription, you may contact me back at 1-888-777-3949 ext. 6891 or you may contact Sports Illustrated directly to cancel the subscription and receive a refund at 877-768-4343. For the inconvenience, you will receive a $20 Winner Circle reward via mail within 5-7 business days.
Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Finish Line Customer Service Department

We have had Finish Line Services seal our blacktop driveway several times now. We have found them to be very professional...and reasonable. The surface has held up well and looks very good. We waited several weeks before they called for an appointment...but that was because it was raining almost every other day. The men that came to complete the job were great and were very nice besides!!! We recommend the company...based on our experience. They pressure washed and cleaned the driveway one day...and sealed it the next. Thank you very much for your good service...it is nice to find people who will do what they say they will do.
[redacted]

Finish Line, Inc. 3308 N Mitthoeffer Road Indianapolis, IN  46235 June 8, 2016 [redacted]
class="RecipientAddress">[redacted]
[redacted]  [redacted] Dear [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. After reaching out to you by phone, I was unable to get in touch with you at phone number [redacted], but was able to leave you a detailed voice mail with my direct contact information. I would love to help you resolve your refund issue, however there is more information needed, in order to further assist you. Please feel free to contact me directly, so that I may help. Again, my apologies for any inconvenience this experience may have caused you. I look forward to speaking with you soon. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 13, 2016REF: [redacted]
[redacted]
[redacted]                                    ...

                                                  Dear [redacted]Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We are very sorry to hear about your recent shopping experience with Finish Line regarding your WC reward.  As a resolution, we have refunded your order number [redacted] in the amount of $20.00. Please allow 3-5 business days for the credit to show on your bank statement. Also, an additional winner circle reward has been requested for you. Please allow 5-7 business days to receive those rewards in your email. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer Road
font-family: Arial, sans-serif;">Indianapolis, IN  46235 June 17, 2016
 Ref: [redacted] Dear Ms. [redacted]:   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. Per our conversation, I apologize that this order did not ship in a more timely manner. Advised customer refund was processing and if she would still like for me to get the shoes to her after the refund is posted on her account to call me back  and I would check inventory, Locate shoes and charge back her card. Gave customer my name and ext. Customer thanked me for calling and stated I was the 1st one to act like they cared about the situation.   Thank you again for bringing these matters to our attention.  Sincerely,   Finish Line Customer Service Department

I was looking for a gift to my son because his birthday. I know he love nike shoes and I have always buy in finish line store because of the reputation. After I was looking online I found the perfect gift and I place the order on 7-13-2016. THE ORDER # **SSN** . After 8 days I receive an email canceling my order for no reason . I call customer service and a tough representative named cecilia told me that my order was cancelling because there was no size ? When I placed the order online was all size since 7 to 14 , actually it was like that for 5 days after I place my order . I ask if I can buy another product for the same price or discount? Fist she told me no and later offer me only 5 % discount . I buy a shoes in special now it is regular price , a 5 % discount would not help me . I did not received anything and my son do not have any gift . HOW DO YOU PUT SOMETHING ON SALE IF YOU DO NOT HAVE THE PRODUCT IN STOCK ????

I ordered something from finishline.com...they charged my card for the $200 for the product aND $8 and change for shipping. I never received a confirmation email so I called them. They said they charged me but do not have the pproduct and would credit my card within 5 days. How can they charge me for a product they didn't have? They were quick to take my money but it takes 5 days to return it? It's 3 days before xmas, I don't have a gift, and I don't have money to buy a new one.