Finish Line

March 4, 2016Re:  [redacted]Dear [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your...

expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.As we discussed today during our phone call, I will assist you on Saturday, March 5, 2016, with the placement of a Jordan order – Retro 12 ladies.  Thank you for the information on your pending charges that have been released by your financial institution and the opportunity to assist with you with a potential resolution.Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

February 5, 2016 Ref: 11120973 [redacted]
[redacted]
[redacted]  [redacted] Dear [redacted]   Thank you for notifying us of your...

complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation, I will be replacing your damaged pair of shoes on Friday, February 6, 2016.  The replacement shoes will be sent via Next Day Air service and you should have receipt not later than Tuesday, February 9, 2016.  Also, a pre-paid UPS label will be sent to your email address for the return of the damaged product.   Thank you for your cooperation and for providing the images of your damaged product for verification.  Thank you again for bringing these matters to our attention.   Sincerely, Edward [redacted] Customer Care Supervisor Finish Line, Inc. Office: [redacted] Toll Free:  [redacted]

I made a purchase of 2 pairs of shoes at Finish Line on 4/4/15 for approximately $190.00. I paid with my Discover credit card.
Out of the blue almost a full year later, I started receiving Sports Illustriated Magazines in the mail. I never ordered or authorized this magazine subscription. I received an email dated 3/14/16 stating I will receive 10 free risk free issues if I don't cancel the subscription ( that I never ordered) , my credit card will be billed $ 90 cents an issue or the low subscriper cost yearly. Luckily, I figured this out after the first 2 "free" issues. I have called their customer # 888-806-4557 to cancel. Beware!!! Pay cash only at this retailer and do not sign up for their rewards program!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The Finish Line 3808 N. Mitthoeffer Rd            Indianapolis, IN 46235 July 28, 2016
27pc; text-align: right;">Ref:[redacted]                         [redacted] Dear Ms. [redacted], Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I greatly apologize for the delay with your refund. Per our conversation on 7/27/16, your refund in the amount of $239.06 will be posted to your MasterCard within 3-5 business days. Also, for your inconvenience with this issue, you will receive a gift card for $25 that will be mailed to you. The gift card will take 5-7 business days to receive. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

sans-serif;">Finish Line Inc. 3308 N Mitthoeffer Rd Indianapolis, IN 46235 June 14, 2016   [redacted]                                   ...⇄ Reference #:[redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have reviewed your order [redacted]. Per our conversation, a refund was issued on 6/9/2016 for $53.69 instead of $73.69. We also confirmed that you received your $20 gift card. Again, thank you for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not accept the business' offer. $30 is less than what I paid for the shoes plus tax. I would like to be reimbursed the whole total of $51.47. I did receive an email with a tracking number on 01/05/16. As of 10:48pm on 01/08/16 there is still no information under the tracking number. It says there is no information available. So I am unsure as to whether or not the shoes were shipped on or before 01/07/16 as promised but from the looks of it I would say not. Since it has been almost a month since my original order date of 12/12/15, I believe it is only fair that I am reimbursed the full price of the shoes plus tax which I paid at $51.47. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

March 3, 2016[redacted]
[redacted]
[redacted]Ref: [redacted]Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is...

important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.After reviewing your order complaint, the following gift card(s) have been processed:  1 card for $50 and 1 card for $39.99 were sent to you NDA with tracking number [redacted].  You can track your package on UPS.com for a delivery date. I also attempted to contact you by phone on 3/3/16 and left a voicemail message. If you need any further assistance please let me know. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN  46235March 15, 2016[redacted]Dear [redacted]Thank you for notifying us of your complaint. At Finish Line, we strive to provide you...

with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.We will be locating a replacement shoe of your Nike Huarache Run (white) in size 7.0. We will follow-up with a phone call or written notification of your replacement and the UPS tracking information once confirmed on March 16, 2016.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

April 14, 2016[redacted]
[redacted]
[redacted]
[redacted]Dear [redacted],Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your...

expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customers with quality service.Our immediate goal is to confirm that your funds have been released to your account.  We are glad to hear that all of the pending authorizations have been released. We value you a customer and as a Winner’s Circle member and hope that you will continue to choose us as your primary source for your purchases. Also, I have requested a $25 gift card pleas allow 7-10 business days to receive via mail.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN  46235
class="SenderAddress">6/17/2016 Ref:  [redacted]   [redacted] **  [redacted]Phone: [redacted] Dear [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. In your case, the funds were being held by PayPal since the 5/22/16 order attempt with Finish Line was not successful. I have reached out to our PayPal account advisor to assist with releasing your funds in 3-5 business days. For your inconvenience, I have requested a $25.00 gift card to be mailed to your home address. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line3308 N MitthoefferIndianapolis, IN  46235December 10, 2015[redacted] 
[redacted]Reference: [redacted]Dear Mr. [redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to...

provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.Regarding order number, [redacted], we strive to fulfill all orders we receive in a timely manner, but there are times that the order may take an unexpectedly longer time to process as we utilize inventory from over 680 Finish Line Stores. Finish Line’s goal is to get an ordered product to our customers as quickly as feasibly possible; however, at times we may sell out of a particular item before we have an opportunity to adjust our available inventory for such an item. We are sorry that your items had to be canceled due to inventory availability. Per our conversation on 12/21/2015, we have refunded your shipping for 12.97 and $20.00 for your trouble. We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

I went finish line located at Round Rock outlet mall to return a pair of shorts, which I purchased online. I had the only receipt that came in the bagged packaged. As soon as I told Amanda the manager I needed a refund she said "You don't have the other 2 or 3 papers that you should of received with your packaged, I could only do an exchanged. I told I don't need an exchanged, she got loud and said then I can't do nothing, you have the other papers. I then told her if I call the number on the receipt if they could help me , Amanda then said You could try.
I called the # @ 504-667-2718. The manager was very helpful and polite. She told me Amanda could actually call customer service @ 888-777-3949 and have them pull up the actual order and then she could do a refund. Also if Amanda was still having problems she could call her by dialing 022 and then the store number and she would be more than happy to help.I was happy.
I then went back to the store and told Amanda. She still was not cooperative. She said it was going to take 25 minutes just to get through customer service and if I wanted to take a sit. I told her what the other lady from finish line told me, but Amanda said "That's just another store".
I finally left with no refund and very upset that she could not do a $22 refund. I won't ever shop at finish line ever again. On the original order, I ordered 4 shorts and 2 days later I received an email stating 1 was out of stock. Then I had to deal with one rude Manager. I hate complaining but this lady was just plain rude and not helpful.

Finish Line3308 N. Mitthoeffer RoadIndianapolis, IN  46235December 29, 2015[redacted]
[redacted] 
[redacted]
Dear [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible...

service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.I have attempted to call you at phone number [redacted] and was unable to reach you. After reviewing your orders [redacted] and [redacted], I have requested a refund for $33.90 and $27.92 to be credited back onto the Visa ending in 7674. Please allow 3-5 business days for the funds to reflect on your end. Please call me back directly at [redacted] Ext. [redacted] if you have any further questions.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line, Inc. 3308 N Mitthoeffer Road
"Arial Narrow", sans-serif;">Indianapolis, IN  46235 February 22, 2016 [redacted]                                   ...⇄                        #[redacted] Dear [redacted]:   We are truly committed to the services we provide to our customers. I apologize; you were not completely satisfied with the resolution that was initially proposed. I completely understand you would like to have the original order shipped to you. Since the original order canceled, you will have to place a new order. My name is Deana, and you may contact me directly at 1-888-777-3949 ext. 5116, and I will gladly replace the order with you. In addition, I will honor free express shipping on the order at no additional charge to you. Please contact me at your earliest convenience, so I can make this right for you. Again, I sincerely apologize for your recent experience shopping with Finish Line. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN ...

46235 December 14, 2016 Ref: [redacted]     [redacted] Dear [redacted],   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. My contact with you at [redacted] today was to inform you that I will have three pending holds released from your PayPal account and per Supervisor Gloria B[redacted] I will make an Executive decision to try and locate a pair of the Space Jams in Kids size 5.0 to ship to you. Once that size and item is located someone will call you for a credit card number to have those charged to it. The pending hold authorization will release to your account within 3-5 business days from 12-14-2016. If you are still seeing these holds, please contact me directly at 1-888-777-3949 ext. 6609 and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Linda H[redacted] Finish Line Customer Service Department

Finish Line Inc.   Reference: [redacted]3308 N Mitthoeffer RdIndianapolis, IN 46235March 30, 2016[redacted]Dear [redacted]:Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Per our conversation on 03/30/16 regarding your refund on order [redacted], I have requested a refund be credited to your Visa account for the amount of $7.99.  This refund will be submitted to your bank please allow 3-5 business days to see the credit reflect in your account.We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish Line 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 December 16, 2016   [redacted]                                   ...⇄                     REF: [redacted] Dear Mr. /Mrs. [redacted]: Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. I apologize for the damaged hoodie that you received. Per our email conversation, a full refund for the damaged hoodie is being credited back to your credit card. The refund time frame is 3-5 business days. You will also receive an additional $25 credit for the inconvenience. I attempted reach you by phone on 12/14 and again on 12/15. Please return my call at 800-234-5233 ext 5004 to clear up any confusion. Again, I do apologize for any inconvenience that this may have caused. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235March 9, 2016REF: [redacted] [redacted] 
[redacted] Dear [redacted]
Thank you for notifying us of your complaint. We strive to provide you with the best...

possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.We attempted to contact you at [redacted] on 3/8/2016 but were unable to reach you. After reviewing order [redacted], a refund in the amount of $13.61 will be processed to the Amex ending in 42016. You shall receive the refund with 3-4 business days. I apologize for the extreme delay with your refund. For your inconvenience, you will receive a $25 Finish Line gift card in the mail within 5-7 days. If you need any further assistance, please contact Finish Line at 800-234-5233 ext. 5056. Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department