Finish Line

Finish Line, Inc.
3308 N Mitthoeffer Road
Indianapolis, IN 46235
March 23, 2016
REF: 11178206
[redacted] 
[redacted]
[redacted] **  [redacted]
Dear Ms. [redacted]:
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.
We are very sorry to hear about your shopping experience at Finish Line’s store. Per our conversation I will be sending you two Winner Circle rewards to you for a future purchase with us.
 
Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.
 
 
Thank you again for bringing these matters to our attention.
Sincerely,
Finish Line Customer Service Department

Finish Line, Inc.3308 N Mitthoeffer RoadIndianapolis, IN 46235January 15, 2016REF: [redacted] Commerce City, CO, [redacted]Dear Ms. [redacted]:Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service.Per our email conversation on 1/14/2015, Finish Line will be sending you a $25 gift card for your inconvenience. Finish Line was unable to assist you with the exchange you requested because we were unable to confirm your purchase was made with us. I apologize for any inconvenience this may have caused. Please allow 5-7 business days to receive your gift card in the mail.Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.Sincerely,Finish Line Customer Service Department

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am once again disappointed with how Manven Salon is choosing to fix this situation. First of all you are trying to distort my words by saying that I requested to have my hair "lighter" in a sense of just putting high lights in to it. I was very clear that I wanted to go from black to brown. Not black to blond highlights. Besides her getting it wrong, the damage done to my hair will take at least another 4 years to make it look better. The amount of time she left me under the bleaching process damage a great amount of my hair and I have pictures to prove it. There is no deep conditioning in this world that would make those parts grow back over night. There was and I continue to see daily breakage due to the lack of attention of your hairstylist [redacted].  What I find interesting is that you never showed any regret or apologized for what [redacted] did in my hair until this response you sent via the Revdex.com. You were rude and aggressive on the phone with me, trying to hide her mistakes behind the waiver I signed. In my defense I wouldn't have signed the waiver if I didn't believe that she was capable of doing my hair as requested.  I new I wasn't going to come out exactly like the picture I showed but I wasn't expecting to come out totally different either and with all my hair damaged.  You mentioned that you guys accommodated me to stay longer at your place (from 2 to 3hrs). In which way, shape or form you call that accommodating?!? My experience was terrorizing! Imagine yourself being on a strange place, unhappy with what it's happening and no one seems to care.  I payed attention on how your dismissed the lady in front of me. You asked how she liked her hair, if she wanted to make another appointment, etc. When was my turn you never made none of those questions. You told me the total and you offered to walk me to my car. That was it.  On the next day, when we talked, I mentioned on our phone call that you charged me for 2 toners, you told me that you had charged me for only one. Why would you have done that if [redacted] did everything correct according to you?! It's clear to me that [redacted] and your wife [redacted] were very aware of how upset I was but not even once you or your wife came to calm me down. Very unprofessional.  We spoke on the phone once and the way you were treating me I didn't feel welcomed anymore at your salon. I called a second time and drove to your salon and you never returned my call. As a new client, here I am trying to give your business another chance but instead I get the cold shoulders.  All I wished was for you to be willing to see me after I called you the first time and see if I was telling you the truth. All you did was upset me more by trying to blame me for signing the waiver. It seems to me that the waiver is just a clear note that you hire incompetent hairstylist and you send them new clients that have no clue on what they are getting in to.  I personally made my appointment with you [redacted], and when you gave me [redacted] as my hairstylist you assured me that someone else was going to supervise her work. She was the only one who touched my hair the entire time.  I do not feel comfortable in your salon anymore By asking my back is the minimum you could do to pay the cost for all the hurt and damage done to me.  Now, if your final decision is to continue to hide your bad service behind a piece of a "waiver" that's okay with me, it's your business name in the line not mine. I can guarantee you that your salon will not be getting any good business reputation for what was done to my hair and the way you are handling this. As the "Owner's husband/receptionist" you have a very poor customer relations skills.  If you choose to return my money I promise not to comment on this incident any further.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235September 9, 2016
[redacted] #[redacted]  Dear Mr.[redacted]:Thank you for notifying us of your complaint. At Finish Line, we strive to provide...

you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service.I attempted to reach you on 9/8/16 and was unsuccessful.  We would like to apologize that your order #[redacted] was cancelled.  We truly value you as a customer and understand the inconvenience this may have caused.  We are unable to honor the original discount promotion applied to your original order.  However, we would like to offer you a $20.00 gift card to express our gratitude to be applied on a future purchase.  You gift card is on the way!  Please allow 5-7 business days to receive.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you.Thank you again for bringing these matters to our attention.Sincerely,Finish Line Customer Service Department

Finish...

Line                                      ...⇄ 3308 N. Mitthoeffer Rd Indianapolis, IN  46235 November 28, 2016 [redacted]
                                        ...⇄ Ref: [redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. Per our conversation on 11/28/2016 I have verified per your bank that the funds held will release within 1 business day.  As promised, I will do a follow up call on 11/29/2016 to place a new order discounting $30 and waiving express shipping. We sincerely apologize for the less than positive experience and inconvenience we may have caused you.  Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted] March 2, 2016 REF: [redacted]
[redacted]
[redacted] ...

[redacted]         Dear [redacted] Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customer’s with quality service. We are very sorry to hear about your shopping experience at Finish Line’s store located at Lima, Ohio.  We will make sure we get with our Field Personnel to review the Retro Jordan raffle system at the store in Lima, OH. I had attempted to contact you on March 2, 2016 and left a message with my contact information.  I was hoping to speak with you to address your concerns and to inform you that   I have made note of your concerns and forwarded them to the appropriate parties, I have also specifically asked that the District Manager for that store give you a call as well.   Again, we apologize for the inconvenience this matter has caused you. We appreciate your business.   Thank you again for bringing these matters to our attention. Sincerely,   Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I have not received an email from Finish Line. If I did it must have gone to spam. I have reviewed trash, spam and inbox and don't have this email they are referring to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

During the checkout process of my order on Finish Line's website, I was given 3 separate error messages after hitting the submit button and was told to re-submit the information. The third time of hitting the submit button I was kicked out of my cart. I did not receive an order confirmation so I called my bank to check if there was an issue with my card and was informed that I had 3 separate charges from Finish Line all for the same amount but still no order confirmation from Finish Line. I called Finish Line's customer service line immediately to wait on hold for 45 minutes and spoke to a representative who told me they were having issues with customers not receiving their order confirmation number. I was then told I would receive a call back to resolve the issue. Hours later I still had not heard back from them so I called back again to receive a completely different story from another customer service agent stating that my order did not complete but yet the money was pulled from my account 3 different times!! Finally got through to their corporate office today and they did release the funds being held on my account but I was unable to use that money from my account all weekend!! In addition, I have a teenage son now that is devastated I was unable to get these sneakers which is all he was asking for Christmas. And because you held my money all weekend, I was unable to purchase them anywhere else and they are completely sold out. Thank you Finish Line for ruining my son's Christmas! Will never shop with you again! Buyer Beware!!

Finish Line Inc 3308 N Mitthoeffer Road Indianapolis, IN ...

46235
  March 02, 2016
 Ref: [redacted]  
[redacted]
[redacted]
[redacted] Dear [redacted]   Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service. I have attempted to contact you at [redacted] and have been unable to reach you. Finish Line will not charge your account.  Anytime an attempt is made to place an order on The Finish Line website a pending hold may occur to secure the amount of the purchase. The pending hold authorization will automatically release to your account within 24 to 72 business hours from 02/29/16. If you are still seeing these holds, please contact me directly at [redacted] and I will be glad to help! Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.   Sincerely, Finish Line Customer Service Department

Finish Line3308 N Mitthoeffer RoadIndianapolis, IN  46235January 22, 2016Complaint ID: [redacted]Strongsville, OH [redacted]Dear Mr. [redacted],Thank you for notifying us of your complaint.  We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and everything we do is to focus on providing our customers with quality service.Regarding your complaint of the four gift cards that were sent and not received, our records show two of the gift cards were used at a local Finish Line store at the Southpark Mall on 01/18/2016 and a third gift card was used on an online order under the name of [redacted]. There was a fourth gift card that has not yet been used. If you are unable to locate that last gift card, please contact Customer Care at 1-888-777-3949 and ask for ext. 5012 for assistance with that gift card. I did leave you a voice mail message on 01/22/2016 with my contact information and the information of the card being used. Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Sincerely,Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Finish Line 3308 N Mitthoeffer Road Indianapolis, IN ...

46235 September 9, 2016 [redacted]r                                  �...⇄                      #[redacted] Dear Mr. [redacted]: Thank you for notifying us of your complaint. At Finish Line, we strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. Finish Line is committed to excellence in Customer Service, and our efforts remain focused on providing our customer’s with quality service. I attempted to reach you on 9/8/16 and was unsuccessful.  We would like to apologize that your orders were cancelled.  We truly value you as a customer and understand the inconvenience this may have caused.  We are unable to honor the original discount promotion applied to your original order.  However, we would like to offer you a $20.00 gift card to express our gratitude to be applied on a future purchase.  You gift card is on the way!  Please allow 5-7 business days to receive.  We regret any inconvenience this experience may have caused you. Your patronage is important to us, and we hope that you will continue to provide us with opportunities to serve you. Thank you again for bringing these matters to our attention. Sincerely, Finish Line Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Buyer beware- if you send back shoes that don't fit (and order another pair from them, a 1/2 size different)- you will NOT be refunded! I sent back shoes because they didn't fit, ordered another pair the same day, and because Finish Line says "we never received them" I got NO REFUND. This would NEVER happen in any reputable retailer. Their customer service in India said the shoes were with the postal service, they could tell by the tracking number. Ok, so if they are with the postal service and it's 2 months later- can you do right and REFUND THE CUSTOMER?!