Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Well no one has been in touch me me or willing to help me. I called right after I got this and no one even knows what I am talking about. Pick up the phone and have a rep call me. This is fraud and the next step is a lawsuit 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am rejecting this response because, after waiting a full week from the date of the response, the business still HAS NOT CONTACTED ME.  If the business contacts me to try and resolve this issue, I am sure we can work it out.  
Regards,
[redacted]

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted]h, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his...

discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding a billing or collection issue.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I give the permission to let Fidelity to contact me directly for this issue.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning our advertisements. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy. At Mr. [redacted]'s discretion, he may share the response with you. Sincerely, Fidelity Investments

Dear Ms. [redacted],
Based on the lack of information in this complaint and no attachment, I can not find Ms. [redacted] in our system.  Please supply the contract #, VIN#,  or the contract holders complete name and NAC will be glad to respond to this complaint.
Thank you,
Joe...

R[redacted]
Director of Claims
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am awaiting Fidelity to contact me to resolve this issue.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted] [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] [redacted], regarding product issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

I spoke to Mr. [redacted], and this matter between Mr. [redacted] and National Auto Care has been resolved. Thank you for your time in this matter.
 
Joe R[redacted]
Director of Claims
National Auto Care

RE: Revdex.com Case ID #[redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding her interactions with our firm.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his discretion, Mr....

[redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Its a non-response, I have not heard from them since the last Revdex.com response which assured me the password issue was resolved and they credited my account with $50 to cover the fee's I incurred.   I have not been able to access my account to even see if the refund occurred as I am still having the PW issue and everyone I spoke to seems lost.
Regards,
[redacted]

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning refund or exchange issues. Please note the copy of the correspondence mentioned in our prior response was mailed on September 29, 2015. Sincerely, Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted].
 Fidelity fraudulently mislead myself a customer into believing the Brokerage link account was free of fees which is well documented in a recorded phone conversation and case number [redacted]-08jun17 Fidelity lied about the $100 fee and rather than resolve the issue and provide the customer service one would expect from a financial institution they have chosen to respond to the Revdex.com complaint with the same cut and paste copy response which is avoiding the resolution I requested which is a check sent to me in the amount of $100.If you look at Fidelity reviews and search "fidelity complaints" on google you will see the horrendous reviews of this company and the lack of their customer service. They will steal from customers at will by lying to them about fees and rather than fixing the problem they continue to play these privacy games. It is clear they do not want to fix the wrong they created by responding with the same copy and paste message which means they believe their fraudulent activities are status quo. This is only the start for who ever is reading this. I will follow this through beyond Revdex.com and make sure the people responsible for the fraud understand you can't get away with this by contacting Directors and managers above this horrible customer service department.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Per counsel from Fidelity representatives (i.e., [redacted] and [redacted]), I believe that I was misinformed or they were not fully aware of how this service worked.  Per [redacted], my funds would be "transferred" into the Tax Managed service / account, not "liquidated".  I would never have agreed to liquidating my investments and incurring such a large tax impact.  I trusted [redacted] and his recommendations.  It was [redacted] recommendations (vs. service prospectus / fine print) that drove my decision to proceed.  Furthermore, per [redacted], in his experience, a majority of the funds invested in Fidelity's Tax Managed Services are from cash, not prior investments.  It is for these reasons that I am not satisfied with Fidelity's response.
Regards,
[redacted]