Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding product issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms
*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding refund or exchange issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt her discretion, Ms*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Fidelity received the additional correspondence for *** *** concerning billing or collection issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Mr***’s discretion, he may share the response with you. Sincerely, Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding selling practices.We have responded to Mr***'s concerns in writingIn addition, we have informed him that we consider the matter closedAs
such, no further responses will be given to Mr*** regarding his concerns.Please be advised that, in compliance with our Privacy Policy, Fidelity will not be sharing our response to Mr***At his discretion, he may share our response with you.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming that we have responded to Mr***'s concerns.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding contract disputes.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Thank you for forwarding Ms*** comments to us. We appreciate the opportunity to review this matter and will contact Ms*** directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe RossDirector
of ClaimsNational Auto Care

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For Privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[Fidelity did not give a valid reason and they are not reviewing my conversation with the agent I had during account opening.  They committed that free trades will be applied automatically. They are not honoring what they promised.Also, I authorize Fidelity to share any information with Revdex.com, and I am sure they will not because they are cheating their customers.]
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding product issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investment

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning an account restriction. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy. At Ms. [redacted] discretion, she may share the response with you. Sincerely, Fidelity Investments

I was contacted via email from Fidelity and an apology was issued as well as a "goodwill credit" for $25.00. My debit card has been unblocked and I am now able to use it. This experience was very fraustrating, but I am satisfied with the fast response from Fideity regarding this complaint.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Fidelity is crook in false advertisement after I have fulfilled the requirement to earn the $300 bonus. Shame on Fidelity!
Regards,
[redacted]

Thank you for forwarding Mr. [redacted] comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...

R[redacted]Director of ClaimsNational Auto Care

Dear Mr. [redacted],Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.Thank you, Joe...

R[redacted]Director of ClaimsNational Auto Care

Thank you for forwarding Ms. [redacted]'s comments to me.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For pri**cy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe...

R[redacted]
Director of Claims
National Auto Care