Fidelity Investments

I reviewed the response made by the business in reference to complaint ID 12196105, and find the resolution is satisfactory to me.

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims
National Auto Care

Here are the facts as National Auto Care has them:--- Feb. 8, 2017:   Repair Order # 371855, Dated 2/8/2017, with mileage at 92,915 - shows the 2010 Mercury Mountaineer owned by Mr. [redacted] was in for an Engine ticking noise. ----Feb. 9, 2017:   National Auto Care...

vehicle service contract was purchased by Mr. [redacted] for his 2010 Mercury Mountaineer - mileage was 92,936. ---Feb.13, 2017:  Repair Facility calls in a claim on Mr. [redacted]'s 2010 Mercury Mountaineer - to have the engine replaced.  This claim was Denied as a Pre-existing condition as per terms of the contract.

To Whom it May concern: We received your additional message regarding complaint file [redacted] indicating you did not receive our reply to Mr. [redacted]'s complaint.  Please note our records indicate our business reply was sent on September 4, 2015. Below is a copy of this...

message: RE: Revdex.com Case ID # [redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding contract issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC Sincerely, Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding retirement savings.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by [redacted] LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

The clarification is this.  I wanted the transmission replaced, but that has not happened and it should have by now.  If the company is unwilling to do this, I will have to close the claim and take up potential court action as a last step.  I need some kind of satisfaction here as I believe the warranty company has not agreed to pay on things that were covered, in the contract, not just the transmission but other things.  So what is the answer on my complaint from NAC?  I NEED A YES OR NO on the transmission request and I need it by Tuesday the 6th, that is 48 hours.  If the answer is no, the Revdex.com can close the claim and I will look at all other options.  MRT

Dear Mr. [redacted], Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing. Thank you...

for your time in this matter. Joe R[redacted]Director of ClaimsNational Auto Care

Your organization forwarded to Fidelity a complaint from [redacted], regarding a loan repayment, with the above-referenced case number. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer....

At their discretion, they may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact directly.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Please contact me by phone directly, my number is on the file.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[No one from Fidelity has reached out to me, no one from Fidelity has tried to understand what prompted me to make a complaint, no one from Fidelity is remotely concerned about not only the lack of customer service but also the fraud committed which is why a FINRA complaint has also been filed had anyone actually taken the time to actually reach out to me then maybe some of this could have been avoided.]
Regards,
[redacted]

Please help me understand what the point of mediation was between myself and the business listed in my complaint?  They didn't offer to do anything, not even pay half and meet in the middle so to speak.  I find this completely unfair to a consumer.  And pointless and a waste of time to even bother contacting the Revdex.com.  How they are still at an A+ rating with their negative reviews I also don't understand.  I can only hope they reach out directly to me to offer assistance but I don't think that will happen.  In the meantime I will take this to the next level for further assistance.[redacted]
 [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I reached out to Fidelity directly, but was not provided with the response.  They can try again, in a VERY detailed letter to me and Revdex.com.  Address on file.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At her discretion, Mrs. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mrs. [redacted] directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr. [redacted]’s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims
National Auto Care

On 12/17/2015, Mr. [redacted] submitted a repair order showing the Front Differential on his vehicle had metal in fluid.  At that time, Mr. [redacted] was instructed by a NAC Customer Service Rep to take his vehicle back to the repair facility and have them call us to proceed with the Front Differential repair.  As of 1/4/2016, NAC has not been contacted by Mr. [redacted]'s repair facility to proceed with his repair.
 
Joe R[redacted]
Director of Claims
National Auto Care

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Mr. [redacted], regarding access to his account.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised...

in this complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For Privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims
National Auto Care

Dear Mr. [redacted],Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.Thank you, Joe...

R[redacted]Director of ClaimsNational Auto Care