Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Sending complaint to the S.E.C.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning product issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]'s discretion, he may share the response with you.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is an unacceptable response.  I expect the problem to be fixed ASAP.  I expect to be contacted when the problem is fixed.  I just received in today's mail (2/2/17), another envelope from Fidelity without my apartment number on it.  So, the problem has not yet been fixed.  Please contact me when you have the solution. 
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted] To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning her interactions with our firm. We have responded directly to the client, per our privacy policy.At Ms. [redacted]’s discretion, she may share the response with you. Sincerely, Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Dear Revdex.com: Early this year, Fidelity investments locked my account, making me unable to check my retirement funds. They said that they suspected my account had been "hacked". They made no notification, they just locked my account and refused to unlock it unless I came to their office. When I finally went into their office on 3/22/2016, they gave me a form to sign saying there had been no hacking. They had me sign this form EVEN THOUGH I HAD BEEN LOCKED OUT OF MY ACCOUNT AND COULDN'T KNOW WHETHER THERE HAD BEEN ANY HACKING. I was in a hurry that day, or I might have realized that I was accepting any loss in my account that should have been the responsibility of Fidelity. They knew I was in a hurry and took advantage of that. Fidelity was once a reputable company, but what they did in this instance was completely unethical and, I would suspect, illegal. Acknowledgement from Fidelity that this was unethical and assurance that this will never happen to me or any other customer.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding product issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly...

to our customer. At their discretion, [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning service issues. We are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted] discretion, he may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding product issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding an account transfer.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I have already provided them ample opportunity to resolve my concern and they have failed to do so.  Being patient and waiting for an issue to correct itself is not an acceptable resolution.  No one at Fidelity has proactively reached out to me and they have not demonstrated any honesty, sincere empathy or integrity.  They hide behind "privacy agreements" for my "protection", but it is just a rouse to avoid formally addressing the matter which can be used as evidence in any future litigation.  Privacy is for them, not me since I am the one reaching out and waiving these rights as it pertains to this particular matter. I do not accept their response as valid at all. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning customer service issues. We are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]’s discretion, she may share the response with you.Sincerely,Fidelity Investments

To Whom It May Concern: Fidelity received the additional correspondence for Mr. [redacted] concerning billing or collection issues. We have responded to Mr. [redacted] concerns in writing. If he has additional questions, Mr. [redacted] can contact us at [redacted]. Representatives are available 24 hours a day, 7 days a week.Please be advised that, in compliance with our Privacy Policy, Fidelity will not be sharing our response to Mr. [redacted]. At his discretion, he may share our response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in...

this complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments