Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I'm not sure if this is possible but I'd like to get this resolve through Revdex.com and strongly felt that there are many good reasons to share this event with other consumers. They have the right to know how Fidelity conduct its business. I've read many reviews from other customers that they were told pretty much the same thing as me. Fidelity kept them waiting not 5-7 days as promised, but most of the time, 2 weeks to 1 month while having their funds freeze. If they value and respect consumers' privacy so much why asked me to obtain 3rd person's bank statement in the first place. Why the reasons that they blocked the account kept changing every time I call.
Regards,
[redacted]

RE: Revdex.com Case ID # [redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding a loan from his 401(k).Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning billing and collection issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]' discretion, she may share the response with you.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I have already been in contact with Fidelity directly about this issue, and this is the reason why I am filing a complaint. Fidelity is not willing to provide a refund when I contacted them directly. This is why I needed to resolve this issue through Revdex.com. I am giving permission for Fidelity to provide a response through Revdex.com so we can resolve this matter. 
Regards,
[redacted]

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding an account rollover. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his...

discretion, [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact [redacted] directly. Sincerely, Fidelity Investments

Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his discretion, Mr. [redacted] may share...

the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in...

this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

How much longer does Fidelity need to "research" the issue? An entire calendar month isn't enough time?  How in the world could it take over a month to determine if there has been an issue. If I needed this money to pay my mortgage and feed my family we would be homeless and in the hospital for malnutrition. Why can't Fidelity just move my money to a different account number so I can regain access to it. That's what the banking industry does when they are concerned about potential fraudulent activity on an account. In addition, why does it take over a month to receive a phone call updating me on the status?  I'm still waiting on that call I was promised a month ago. Does Fidelity not care that I'm concerned about my hard earned money?  Why can't they have someone call me just once per week with an update so I at least can feel comfortable that progress is being made to get me access to my own money?This is unbelievable that I have to communicate through the Revdex.com in order to get a response from Fidelity. Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Fidelity did absolutely nothing.  Nothing at all.  Very upset. 
Regards,
[redacted]

To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning advertising issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]’s discretion, she may share the response with you.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning billing or collection issues. We are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]' discretion, she may share the response with you. Sincerely, Fidelity Investments

Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues with Fidelity Investments.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At her...

discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. According to our records, Fidelity responded to Ms. [redacted] regarding this matter.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding the handling of his withdrawal request.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the...

issues raised in this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding account access.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his discretion, Mr....

[redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Not exactly what I had hoped for; I'm probably in for another month or two of getting the run around from these is. Good thing it's only a $45 check; it was the principle of the matter; I don't suppose they treat their "big" clients this way.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[I don't agree with their resolution of not refund]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
No one from the business has contact me, the issue has not been resolved.
Regards,
[redacted]