Fidelity Investments

Per [redacted]'s original complaint, " I had some problems with my car due to negligence of [redacted] performing an oil change.  When I took my car to [redacted] of [redacted], they informed me that the oil pan and gasket had been damaged due to the oil change performed by [redacted]."  Per the...

terms of [redacted]'s vehicle service contract - Exclusion Section: *Failures related to a previous repair(Exclusion # 5) and *Mechanical breakdown or failure costs that should be covered by the warranty of parts or workmanship on a previously repaired or replaced component(exclusion # 20), Are Not Covered.[redacted]'s  Vehicle Service Agreement covers mechanical breakdowns, not replacing damaged parts caused by a repair facility. Thank you for your time in this matter. Joe R[redacted]Director of ClaimsNational Auto Care

Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you, 
Joe R
Director of...

Claims
National Auto Care

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please review the attached documents with date stamps showing a timeline of the snail mail communication. It is because of my insurance company [redacted], and my finance company, [redacted] Financial that the documents could not get sent directly to your department via email or fax. If that was an option this matter would have been resolved sooner. I waited too long for this and have not been able to purchase a new vehicle since hurricane Harvey because of this issue. I should have never been involved with this claim. It should have only been my insurance company [redacted] Financial, and GAP insurance company. My agent forwarded the documents to me instead of sending them straight to your office back in August 2017.

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe R[redacted]Director of...

ClaimsNational Auto Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12042293
I am rejecting this response because: As I have seen in many complaints about this company they come up with reasons not to honor the contract. I had in fact not been told that the repairs were denied but only that they (Mini of birmingham) were trying to work it out. When the warranty company contacted me they started off with we didn't know if you had understood why we denied the claim. I have had this policy for 2 1/2 hears, I have had the car worked on several times at MINI through their warranty program. That warranty ran out. The warranty is suppose to be a Life time power train warranty. I was told that I had not had the oil changed on time, that I didn't change the air filter and I was late on changing the spark plugs. The Oil had been changed on time, the air filter would not affect in anyway the nature of the repairs, put it was probably changed as well during the service and not documented. I was not informed by mini that it was time to change the spark plugs. Over all I don't really think it would have mattered on bit. I could have every bit of this done and well documented and they would have come up with some other reason to refuse the work. No other warranty of a reputable source require excessive attention to ritual and details. They do this because most lawyers are not willing to tackle something that requires a lot of work to do. The ones I have spoken to simple say it's not worth their time. So criminals continue to run the roost. 
Regards,
[redacted]

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For Privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...

R[redacted]Director of ClaimsNational Auto Care

Dear Ms. Lanigan,
Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,...


Joe R[redacted]
Director of Claims
National Auto Care

Good Morning [redacted],I am sorry for the delay.I just got back in town from seeing my family over the holidays.I will call the dealership today and set up appointment to get my truck in the shop.Thank you[redacted] [redacted] I have a appointment set up for Tuesday January 12th at 4:00 pm

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding a cash promotional offer. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our Mr. [redacted]. At his...

discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly. Sincerely, Fidelity Investments

Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing....

 
 
 
Thank you,
 
Joe R[redacted]
 
Director of Claims
 
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Fidelity provided a generic reply that does not help in any way resolve the situation.    They can do the right thing and choose not to. Regards,
[redacted]

Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
Joe R[redacted]
Director of...

Claims

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Ms. [redacted] directly to address her concerns.  For Privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe...

R[redacted]Director of ClaimsNational Auto Care

Thank you for forwarding Ms. Hummons comments to us.  We appreciate the opportunity to review the matter and will contact Ms. Hummons directly to address her concerns.  For privacy reasons, we are unable to post our response here for public...

viewing.  
 
Thank you,
 
Joe R[redacted]
Director of Claims
National Auto care

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
 
Joe...

R[redacted]
Director of Claims
National Auto Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12042293
I am rejecting this response because:
Regards,
[redacted]

The mileage on the repair order called in by [redacted] was 107,752.  [redacted] [redacted] Expiration Mileage is 106,395. Thus, per the terms of the contract, [redacted] with National  Auto Care is Expired by mileage.  Without presenting documentation showing the same failures called in by [redacted] on 8/30/2017 with mileage less than the 106,395 mileage limit on the [redacted], National Auto Care has no liability left on [redacted] National Auto Care service contract. Thank you for your time in this matter. Joe R

They still refuse ti keep their end and have a bunch of stupid reason why. I have seen a ton of complaints on this company for the same reason as us. Told them I will remove them off our other cars their respond was you can but we hate for you to not be covered due to a loss. Well I stated back what do you call this then? This is a loss and you refuse to pay.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]