Fidelity Investments

Thank you for forwarding Mr. [redacted] comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.Thank you,Joe R[redacted] Director of Claims...

National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Fidelity has failed to contact me directly as stated in the response to the complaint.
Regards,
[redacted]

I am sorry for the delays in handling Ms. [redacted]'s GAP claim, but I have been notified that a check was issued to the lender on 10/17/2017.Ms. [redacted] is encouraged to contact National Auto Care's Customer Service Dept. for more details.Thank you for your time in this matter. Joe R[redacted]Director of ClaimsNational Auto Care

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted].Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our...

customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Dear Mr. [redacted],Thank you for forwarding Ms. [redacted]'s comments to us.  We appreciate the opportunity to review this matter and will contract Ms. [redacted] directly to address her concerns.  For privacy reasons, we are unable to post our response here for public viewing.Thank you, Joe...

R[redacted]Director of ClaimsNational Auto Care

Below are the facts as National Auto Care has them: Warranty terms:  MAINTENANCE REQUIREMENTS: You must perform the maintenance on your vehicle as outlined in your owner’s manual with a Licensed Dealer or Repair Facility. Proof  of maintenance must be supplied by vehicle purchaser at the time of claim. Per Mini Cooper- the manufacturer - Oil Changes are due every 15,000 miles.Per the Service Records provided to NAC by Mr. [redacted], the last Oil Change was done 22,612 miles ago at 37,928 miles.  The mileage on the vehicle at this time is 60,540. Thank you for your time in this matter. Joe R[redacted]Director of ClaimsNational Auto Care

Since this complaint has been filed, Ms. Simmons has spoken to Ms [redacted] and the situation has been resolved. Thank you for your time in this matter.Joe R[redacted]Director of ClaimsNational Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 
 
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning customer service issues. We are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]’s discretion, she may share the response with you. Sincerely, Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

Thank you for forwarding [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact [redacted] directly to address their concerns.  For privacy reasons, we are unable to post our response here for public viewing.
Thank you,
National Auto Care

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in...

this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in...

this complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues with Fidelity Investments.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to...

our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.

I received a phone call to phone number ###-###-#### at approximately 12:15 CST from Christy, a supervisor at National Auto Care. We agreed on a settlement of $238.00 which will be sent to me via a check in the mail. She stated that it would be sent out tomorrow after she forwarded the refund to the accounting department. This agreement to complaint ID 11853837 is satisfactory to me. Regards, [redacted]

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning an account rollover. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy. At [redacted]'s discretion, he may share the response with you. Sincerely, Fidelity Investments

I was expressly told by Fidelity's Mr. [redacted] that there was no other manager or supervisor higher than him with whom I could talk and seek redress of this stated issue. If Mr. [redacted]'s assertion were not indeed the truth of the matter, I request Fidelity provide information to me regarding who else I should call instead of Mr. [redacted] as he was quite clear he was not willing or would not be able to make me whole in this aggrieved issue. 
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding his inability to activate an account.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in...

this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning a recently attempted deposit. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy. At Mr. [redacted]'s discretion, he may share the response with you. Sincerely, Fidelity Investments

I guess filing a complaint was a waste of my time.  Only got the car back yesterday.   I am out over 700.00 in rental car fees and that one message to say they couldn't reply.  The only time they called was to ask me to change my rating and not to offer me any money.