Fidelity Investments

I reviewed the response made by the business and find the resolution is satisfactory to me.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Ms. [redacted], regarding a disputed credit card transaction.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues...

raised in this complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Your no-response is a joke.    Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding his account being closed.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

Please notice the date of February 8, 2017 on RO # 371855, the miles are 92,915 miles, and Complaint B is for an Engine Ticking Noise.Mr. [redacted] purchased his VSC on February 9, 2017, the effective miles on the contract are 92,936 - 1 day and 21 miles after the after his vehicle was inspected on RO # 371855.Thank you for your time in this matter.Joe RDirector of ClaimsNational Auto Care.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]  I will accept that they will contact me - I will give them 10 days to do so.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning service issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]'s discretion, he may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding an account transfer. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his...

discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly. Sincerely, Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning billing or collection issues. Please note we responded directly to Mr. [redacted] on August 5, 2016. After a review of your website, we noted Mr. [redacted] did not provide any additional comments rebutting our response. We respectfully consider this matter closed and will not be responding further.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[They can contact me directly at the number on the account. I know it may be a security issue leaving my phone number, but just in case they don't have the right number, [redacted]. When I call directly I always get someone who can't help me.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

It shouldn't have taken months of complaints, hundreds of phone calls, more faxes than can be counted, and a report to the Revdex.com in order to resolve this matter. Yes they did FINALLY write a check. Thank you for doing what you have been paid to do. My complaint is the emotional and financial bind you kept me in while holding my case up on your desk. I had to make two truck payments to avoid ruining my credit, while you held the payment. I intend to find out how [redacted] Dodge got me into dealing with this company. You should not be allow to do business.

I have three outstanding tickets with Fidelity Investments directly to which they have not responded in the first place, so why would I want to accept their response indicating they will contact me directly per their Privacy Policy. They're not responding anyway.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning a rollover transaction. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]’s discretion, he may share the response with you. Sincerely, Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
On 4/25/2016 I called the [redacted] Fidelity contact number Fidelity listed on the letter they mailed me.  I spoke to a representative [redacted].  Mr. [redacted] stated he couldn't provide me any reasoning for their decision and there was no one in the Risk Management Department that I could speak to.  He stated the Risk Management Department doesn't speak to customers.  This is a clear indication that Fidelity Investments illegally, un-ethically, against industry and regulatory practice removed trading authority from customers accounts without the customers consent and absolutely refuses to provide a reason for their actions to customers.  They are going against [redacted] & [redacted] rules and regulations. They're taking actions on people's accounts without the customer's consent.  
[redacted]

Thank you for forwarding Mr. [redacted]'s comments to us.  We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.  Thank...

you, Joe R[redacted] National Auto Care Director of Claims

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning mailing issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At his discretion, Mr. [redacted], may share the response with you.Sincerely,Fidelity Investments

Your organization forwarded to Fidelity a complaint from [redacted], regarding service issues and his Fidelity account.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his...

discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding repair issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments