Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Ms. [redacted], regarding a recent check deposit.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At his discretion, Ms. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding a check not received.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding a transfer of assets.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to...

our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity additional correspondence concerning a complaint from [redacted]. According to our records, Fidelity responded to Mr. [redacted]'s inquiries through written correspondence he mailed to us directly. After a thorough review, we consider this matter closed. Respectfully, we decline to offer further comment or respond. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provided with your office. Sincerely, Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding an account restriction. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer....

At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly. Sincerely, Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].Dear Fidelity, please contact me directly regarding this complaint. Or if you need my husband to file the complaint directly pl are let me know. Thank you!
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding refund or exchange issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in...

this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning service issues. We are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]'s discretion, she may share the response with you.Sincerely, Fidelity Investments

Dear Mr. [redacted],Thank you for forwarding Mr. [redacted]'s comments to us. We appreciate the opportunity to review the matter and will contact Mr. [redacted] directly to address his concerns.  For privacy reasons, we are unable to post our response here for public viewing.Thank you,Joe R[redacted]Director...

of ClaimsNational Auto Care

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

I am rejecting this response because: the warranty company does not even try to resolve the complaint but just basically says no because they the contract does not name the oil cooler directly nor does the warranty company consider the oil cooler on the diesel engine to be a critical component.  The warranty company looked over the list of components but chose not to cover anything due to:1) No part they say was covered, Turbo is covered on warranty but they would not pay for the work.2) Head gaskets are not a covered component so they do not have to pay for any work to being done even if the gaskets caused the failure.3) Warranty company claims I altered truck so they do not have to do anything at all.  I altered a non essential part to the truck under the advice of an exhaust company which now I found out voided the warranty. I agree that the head gaskets would not be covered due to the warranty not covering gaskets/ seals on cars after 100,000 (I bought my truck at 101,000), but the warranty company would not even offer half of the money to fix the any part of the truck because gaskets are not covered so then they do not allow any money to cover any expense out of the customers pocket to get the vehicle back on the road.  The head gaskets are being replaced because they are one of the parts that failed and the shop also has to replace the oil cooler, rebuild the turbo (which is covered under my warranty), and other vital parts to the top of the engine.The National Auto care warranty company does not care about the customers buying their extended warranties nor do they care about their reputation.  This is an evident statement once you start trying to get your vehicle fixed.  If they can find a loop hole to get out of paying, they will do it.  This is the second time I have had to use this warranty and both times I have had to fight to get my truck fixed (First time was a covered part and Ford dealership say other covered parts needed to also be replaced but warranty company would not go with Ford's advice which I had to pay out of my pocket).  It is just this time that I lost due to me altering the exhaust on the truck which gave National Auto Care the loop hole that needed to say no even if there was a covered part.  I talked directly with someone from the warranty company who just keep repeating the same scripted answer to what ever I asked.  If you want the warranty person's phone number it is 614-438-7400 but it looks like a generic company phone number.  I do not expect National Auto Care to offer any help nor do I expect the to try to fix their customer relations.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The response from Fidelity says they will not respond to the complaint, so it is not meaningful.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I have received no response from Fidelity regarding the trade I was unable to delete prior to market close due to the Fidelity trading system failure I encountered.  I have checked my transaction history and Fidelity has not corrected the trade.   This issue remains unresolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This does not provide me with the necessary forms, Fidelity has not contacted me, this does not resolve the issue in any way. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Please share once you have fully investigated and have all documents to provide.  Do share with Revdex.com as well.
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding customer service issues with Fidelity Investments.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the...

issues raised in this complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning service issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]'s discretion, he may share the response with you. Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by [redacted] or Fidelity Brokerage Services LLC, Members NYSE, SIPC

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments