Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

As of 09/02/2015 10:12 AM CST no one from Fideleity has contacted me to address my concerns or the Revdex.com compliant. It has now been a month and they still have not corrected the incorrect amount they deposited into my account and into my IRA. I contacted them again on yesterday, 09/01/2015, and was on the phone for over an half of hour, during my work day, to be told by a rep, "Ms. [redacted], I understand why you're upset. I would be upset too. I don't know what's taking so long nor can I give you an estimate of when it will be resolved." I am so frustrated and don't know who to turn to. I don't understand how a company can operate like this and not be held responsible.
Regards,
[redacted]

Revdex.com:  I'm not sure why the Revdex.com is referring to this complaint as anonymous when my contact info is very present.  I also give my full authorization for my information to be disclosed with the Revdex.com so that Fidelity Investments cannot avoid this matter and act is if they are not trying to railroad me.  I have also attached the original call that was made to fidelity.  I have every call, especially the one where I was treated like a criminal vs a victim after being assured that my money would be returned.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
:[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding advertising issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint...

directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for Mr. [redacted] regarding his account access. We responded to Mr. [redacted] on September 8, 2016, addressing  his concerns. In addition, he was given contact information if he had further questions regarding his account access. At this time, no further response will be given to Mr. [redacted] regarding this matter.At Mr. [redacted]’s discretion, he may share the response with you.Sincerely,Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted], regarding 401(k) rollover.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer. At his discretion, Mr. [redacted]...

may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning service issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]’s discretion, they may share the response with you. Sincerely, Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Mr. [redacted], regarding bank instructions.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning customer service issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]’s discretion, she may share the response with you. Sincerely, Fidelity Investments

Revdex.com Case ID #[redacted] from Ms. [redacted]To Whom It May Concern:Fidelity received the additional correspondence for Ms. [redacted] concerning advertising issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms. [redacted]’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning service issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]’s discretion, they may share the response with you. Sincerely, Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding a transfer of a retirement account. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our...

customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly. Sincerely, Fidelity Investments

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding contract disputes.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At her discretion, Ms. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Ms. [redacted] directly.Sincerely,Fidelity Investments

Revdex.com:
Fidelity investments has not contacted me about this matter
 
Regards,
[redacted]

I am not satisfied as Fidelity has not resolved my issues.  They state that their privacy policy prevents them from providing details to the Revdex.com.  However, no one from Fidelity has reached out to me regarding my Revdex.com complaint.  The level of customer service I've received is awful.   Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding our advertising.Please be advised that, in compliance with our Privacy Policy, Fidelity has previously responded to the issues raised in this...

complaint directly to our customer. At Ms. [redacted]’s discretion, she may share the information provided with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming that we have contacted Ms. [redacted] directly and consider the matter resolved.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I am rejecting the answer, as this is a FEBRUARY 2017 issue, as per attached, page 2, # 2.  Please reach out to me at my cell: [redacted]
Regards,
[redacted]

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning billing or collection issues. We are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr. [redacted]’s discretion, he may share the response with you.Sincerely,Fidelity Investments

I got a response from you guys today stating Fiditlity wanted me to contact them within 10 business days. I soon as I got the message, I tried calling them and they stated they can not talk to me and hung up. Well I called back again and they did the same thing. So I don't know how they want me to contact them within 10 days if they keep hanging up on me. Please reach out to me. Thank you.

RE: Revdex.com Case ID #[redacted] from [redacted]To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted], regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this...

complaint directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments