Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that Fidelity Investments (complaint #***) has my permission to discuss this entire matter as outlined in my original email, with the Revdex.com of Eastern Massachusetts, Maine, Rhode Island and Vermont.Thus far this case "has not" been resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.I dont understand what research needs to be doneThey didnt want to correspond with me when they closed my account or give me a reason as to why my account was closed for someone sending me a bad checkAlso they closed my account in one daySo why cant they refund me my money in one dayWhy is this situation being prolonged?
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** *** To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding her interactions with our firm.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues
raised in this complaint directly to our customerAt her discretion, Ms*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms
*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning a promotional offerWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***'s discretion, he may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***
To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Enid ***, regarding contract disputes.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt her discretion, Ms*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
HAVE ALREADY CONTACTED, FIDELITY,, THEY OFFER 12 FREE TRADES, NOT THE 300 FREE TRADES, FOR MY $50,000. I WOULD LIKE MY 300 THREE TRADES

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Fidelity refers to Mr*** and I am Ms***, and does not specify a time frame in which they will respond. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowFidelity has blocked my account and is claiming to protect my security but when I started the account Fidelity did not ask for any identification which the company is now requesting to access my own accountI feel like I am being discriminated againstI am *** and *** and feel like I am being singled out for that reasonI tranferred 20,of my OWN money to fidelity to begin my investment endeavorI trusted fidelityBut fidelity has now blocked my account asking for identification that wasnt required when creating the accountMy money is on hold by the company and this is causing a financial hardship for meI have faxed the requested information and im awaiting access to my OWN moneyThe company didnt even apologize for the inconvenience they are causing me in their responseI have faxed the information and would like access to MY moneyAgain I feel discriminated against, this has caused a hardship and I feel like Fidelity has not had any compassion in the way the have handled my situation
Regards,
*** ***

Mr***'s Vehicle Service Contract with National Auto Care is a Part Specific Contract which means the failed parts need to be specifically listed to be covered by his National Auto Care VSC. The failed parts specifically called into National Auto Care by *** *** ***(the repair facility Mr*** took his truck to for repairs) are the Cylinder Head Gaskets and the Engine Oil Cooler.
- The Engine Oil Cooler and Cylinder Head Gaskets are not listed items for coverage on Mr***'s. I have no record of a failed Turbo in this claim
- Cylinder Head Gasket are Not Covered on this contract. This contract does not have any Seals & Gasket coverage
- Per the 3rd Party Inspection Report - Mr***'s truck has been altered from its original manufacturer specifications. The truck has an after-market exhaust system with the Catalytic Convertors removed. Mr***'s contract reads - " Any vehicle modified or altered from original manufacturer specifications not approved by the manufacturer. Any alterations made to your vehicle or you are using your vehicle in a manner not recommended by the manufacturer including but not limited to: Emissions and /or Exhaust system Modifications.
Regardless of the vehicle being modified, the failed items are Not Covered on Mr***'s vehicle service contract. National Auto Care has spoken with Mr*** times in an attempt to explain why his claim is denied.
Thank you for your time in this matter,
Joe R***
Director of Claims
National Auto Care

Thank you for forwarding Mr***'s comments to usWe appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For Privacy reasons, we are unable to post our response here for public viewing
Thank you,
Joe R***
Director of
Claims
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I still have not been contacted by Fidelity regarding my issue
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues at Fidelity Investments.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised
in this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Ms*** ***, regarding her account access.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt her discretion, Ms*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIP

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr***'s comments to us. we appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing
Thank you,
Joe
R***
Director of Claims
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the same CANNED AUTOMATED message we already received from Fidelity and they are doing NOTHING 15-minutes WASTED on the phone just to log in to my account so I can be told my account was "automatically" closedAnd every time I asked to talk to a supervisor I was put on hold and waited for HALF AN HOUR and they I gave up Regards,
*** ***

To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***’s discretion, he may share the response with you.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

National Auto Care is working to get the issue resolved. A 2nd check was mailed out on 1/31/and should be received by the dealership this week. Thank you for your time in this matter.Joe R***Director of ClaimsNational Auto Care