Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business did NOT resolve my issue and did nothing to fix the problem I am not satisfied with this outcome and I want from fidelity a refund of dollars which is the comission that I paid for trades
*** ***

Revdex.com:
I GOT NUMEROUS TEXT MESSAGES AND ROBO CALLS FROM THE SERVICE THAT FIDELITY HIRED TO NOTIFY ME OF A FRAUD ALERT. I NEVER GOT TO TALK TO A LIVE PERSON. THE CALLS AND TEXT MESSAGES NEVER IDENTIFIED THAT THIS WAS REGARDING MY FIDELITY ACCOUNT. IT LOOKED LIKE A SCAM TO ME SO I DELETED THE TEXTS AND THE ROBOT VOICE MAIL MESSAGES. I GOOGLED THE PHONE NUMBER THAT CALLED ME AND I SAW NUMEROUS COMPLAINTS WHERE OTHER PEOPLE GOT SIMILAR CALLS FROM THE SAME NUMBER AND THEY BELIEVED THAT IT WAS A SCAM.
Regards,
*** ***

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding closure of her accounts. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly. Sincerely, Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt her discretion, Ms*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr. *** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing
Thank you,
Joe R***
Director of
Claims
National Auto Care

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding delivery issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt her discretion, Ms*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is my written permission to share my information with the Revdex.com Since posting this complaint I have spo*** with *** who still refuses to resolve my issue, she has hung up on me twice now As of today I spoke with her boss, *** *** who now wants me to drive all the way to Glendale to scan in my driver's license I ALREADY BROUGHT MY DRIVER'S LICENSE IN TO THE SCOTTSDALE BRANCH!!!
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Fidelity received the additional correspondence for Ms*** concerning service issuesWe are still researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms***’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding a rollover transaction.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

National Auto Care is going to honor this claim and will reimburse Mr*** $5,252.51. Mr*** can contact National Auto Care Customer Service if he has questions on his claim settlement
Thank you,
National Auto Care

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt her discretion, Ms*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** **, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her
discretion, Ms** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** *** To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning product issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***’s discretion, he may share the response with you.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
A letter was received at my mom's house stating their denial of the Power of Attorney - due to Multiple Attorneys-in-fact. Asking her to redo the POA. Ok, my mom is NOT of sound mind and lacks capacity, she is unable to legally modify anything at this point in her life. I have explained that. So again we have a legal power of attorney and are the stewards of my mom's money, but Fidelity will not allow us to access mom's account. We tried to make the RMD for 2017, as required by the IRS, and Fidelity refuses to let us satisfy the requirement even though the POA is legal, thus resulting in a penalty for and every year from now on.
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to
our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Issue is not resolved; Fidelity is holding my money and refusing to give me access or send my money earned in my checking accountThis is not only ethical but illegal practices
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding a restriction placed on her account.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised
in this complaint directly to our customerAt her discretion *** *** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact *** *** directly.Sincerely,Fidelity Investments

Fidelity received the additional correspondence for *** *** concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***'s discretion, he may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in
this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding product issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly
to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments