Fidelity Investments

National Auto Care/National Lifetime Powertrain Warranty, Inc., would like to go to Arbitration to resolve this matter Please contact me and I will supply with the contact information for our Repin Birmingham, ALThank you for your time in this matter. Joe RDirector of ClaimsNational Auto Care

Dear Mr***,Thank you for forwarding Ms***'s comments to us. We appreciate the opportunity to review the matter and will contact Ms*** directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing.Thank you,Joe
R***Director of ClaimsNational Auto Care

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** *** To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning our advertisingAs previously stated, we responded to the client and respectfully consider this matter closed.At Ms***’s discretion, she may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his/her discretion, *** *** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact *** *** directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning selling practicesAs previously stated, we have responded to Mr***’s concerns and no further response will be given.At Mr*** discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***'s discretion, he may share the response with you.Sincerely,Fidelity Investments

Thank you for forwarding Ms***'s comments to us. We appreciate the opportunity to review the matter with Ms***s directly to address her concerns. For privacy reasons, we are unable to post our response here for public viewing. Thank you, Joe R***Director of
ClaimsNational Auto Care

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding advertising issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding the processing of a pension payment. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our
customerAt her discretion, Ms*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly. Sincerely, Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in
this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Fidelity received the additional correspondence for *** *** concerning customer service issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At *** ***’s discretion, they may share the response with you. Sincerely, Fidelity Investments

Thank you for forwarding *** *** comments to us. We appreciate the opportunity to review the matter and will contact *** *** directly to address her concerns. For privacy reasons, we are unable to post our response here for public
viewing. Thank You, Joe R

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing

Dear *** ***Thank you for forwarding Mr*** comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his issues. For privacy reasons, we are unable to post our response here for public viewing. Thank
you, Joe R*** Director of Claims National Auto Care

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning an investment accountWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms***’ discretion, she may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in
this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
My original complaint is in regards to the misleading information about the availability of Fidelity's customer serviceI find the lack of care, concern, and utter disregard for your customers reprehensibleThen to insult me by saying you cannot discuss this with the Revdex.com? What a jokeThere is no personal information, just your lies about your availability of customer service.
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received a generic response letterI expected a person to call me, and offer realistic solutions, such as what initial representative indicated.The level of customer service, mis information and hassles pertaining to this issue makes it further disappointing that I would receive such a response.Confidentiality & security are very important values that we both shareTrust, common sense and customer service are attributes I am looking for from Fidelity, which cannot be achieved in a generic letter. I cannot accept letter this as a viable response to my concerns or in rectification of my concerns.Regards,
*** ***