Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have already provided them ample opportunity to resolve my concern and they have failed to do so Being patient and waiting for an issue to correct itself is not an acceptable resolution No one at Fidelity has proactively reached out to me and they have not demonstrated any honesty, sincere empathy or integrity They hide behind "privacy agreements" for my "protection", but it is just a rouse to avoid formally addressing the matter which can be used as evidence in any future litigation Privacy is for them, not me since I am the one reaching out and waiving these rights as it pertains to this particular matterI do not accept their response as valid at all Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Fidelity’s practices and policies regarding fees on this account are deceptive, without notice, and only serve the purpose of draining an account held in cash I believe this is a fraudulent business practice for an account with medical funds meant to last through retirement; with Fidelity’s fees, the account would be drained to zero by retirement just because of feesI am only asking for the recent fees to be refunded totaling $60, a reasonable request, so that I may find another provider who does not charge fees for a cash account Regards, [redacted]

Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly

Dear Mr***,Thank you for forwarding Ms [redacted] 's comments to us We appreciate the opportunity to review this matter and will contract Ms [redacted] directly to address her concerns For privacy reasons, we are unable to post our response here for public viewing.Thank you, Joe R***Director of ClaimsNational Auto Care

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] , regarding an account transfer.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Horrible customer serviceSecurity in place is insufficient and fidelity manages it with incompetence explain why I should not continue to remove my business from fidelity to my other brokers as they provide proper security and servicethe arrogance of this response is appallingDoes fidelity management not use a phone to communicate? Regards, [redacted]

To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning repair issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms [redacted] 's discretion, she may share the response with you.Sincerely,Fidelity Investments

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to mePlease review the attached documents with date stamps showing a timeline of the snail mail communicationIt is because of my insurance company [redacted] , and my finance company, [redacted] Financial that the documents could not get sent directly to your department via email or faxIf that was an option this matter would have been resolved soonerI waited too long for this and have not been able to purchase a new vehicle since hurricane Harvey because of this issueI should have never been involved with this claimIt should have only been my insurance company [redacted] , [redacted] Financial, and GAP insurance companyMy agent forwarded the documents to me instead of sending them straight to your office back in August

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Your no-response is a joke Regards, [redacted] ***

RE: BBB Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding contract disputes.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint... directly to our customer. At his discretion, Mr. [redacted] may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in us. I hope this information has been helpful in confirming our intent to contact Mr. [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for Mr [redacted] concerning customer service issuesWe have responded to Mr [redacted] ’s concerns on August 17, Our response was sent to his record address.At Mr [redacted] ’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms***’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . This is the [redacted] ANSWER I always get from them , and then nothing happens I get no help whatsoever Regards, [redacted]

Thank you for forwarding MsHummons comments to us We appreciate the opportunity to review the matter and will contact MsHummons directly to address her concerns For privacy reasons, we are unable to post our response here for public viewing Thank you, Joe R [redacted] Director of Claims National Auto care

Dear Mr***, Thank you for forwarding Mr***'s comments to us We appreciate the opportunity to review the matter and will contact Mr [redacted] directly to address his concerns For privacy reasons, we are unable to post our response here for public viewingThank you for your time in this matterJoe R***Director of ClaimsNational Auto Care

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowSending complaint to the S.E.C Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Because you are not going to just have me call in to try to this situation taken care of outside of the BBB investigation. You not going to have me just call in so you can tell the same thing that I was already told and get away with it! This situation is going to be taken care of within this BBB investigation! There's no reason that my accounts should have been closed and this investigation isn't going to be done and over with until my accounts are rightfully restored! Regards, [redacted]

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] , regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The response from Fidelity says they will not respond to the complaint, so it is not meaningful Regards, [redacted] ***