Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning billing or collection issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms***' discretion, she may share the response with youSincerely, Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have called fidelity times and they tell me nothing except I no longer have an account with them and they feel I should take my banking elsewherei want my money from my depositthis is wrongi dont even know what happened to the check I deposited fidelity says they have the right to close my account and not tell me anything its in the small print they sayall I want is my money they owe me Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directlySincerely, Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning billing or collection issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms [redacted] discretion, she may share the response with you.Sincerely,Fidelity Investments

Fidelity didn't address my complaint at allBelow is just a generic response- similar to what they did to me on the phone This is just not acceptableBest, [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding a transfer of assets.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Dear Revdex.com: Early this year, Fidelity investments locked my account, making me unable to check my retirement fundsThey said that they suspected my account had been "hacked"They made no notification, they just locked my account and refused to unlock it unless I came to their officeWhen I finally went into their office on 3/22/2016, they gave me a form to sign saying there had been no hackingThey had me sign this form EVEN THOUGH I HAD BEEN LOCKED OUT OF MY ACCOUNT AND COULDN'T KNOW WHETHER THERE HAD BEEN ANY HACKINGI was in a hurry that day, or I might have realized that I was accepting any loss in my account that should have been the responsibility of FidelityThey knew I was in a hurry and took advantage of thatFidelity was once a reputable company, but what they did in this instance was completely unethical and, I would suspect, illegalAcknowledgement from Fidelity that this was unethical and assurance that this will never happen to me or any other customer Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding advertising issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] ’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning customer service issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms [redacted] ' discretion, she may share the response with youSincerely, Fidelity Investments

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning refund or exchange issuesPlease note the copy of the correspondence mentioned in our prior response was mailed on September 29, Sincerely, Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] , regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [If Fidelity wants to deal directly with me, please do it either by email [redacted] or by phone [redacted] but I want this to be resolved.] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I do not want any further contact from this companyIt is harassment Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] *** To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning customer service issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Ms***'s discretion, she may share the response with you.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Fidelity did absolutely nothing Nothing at all Very upset Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning customer service issuesWe are currently researching the matter and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] ’s discretion, he may share the response with you.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have already been in contact with Fidelity directly about this issue, and this is the reason why I am filing a complaintFidelity is not willing to provide a refund when I contacted them directlyThis is why I needed to resolve this issue through Revdex.comI am giving permission for Fidelity to provide a response through Revdex.com so we can resolve this matter Regards, [redacted] **