Fidelity Investments

Thank you for forwarding Mr [redacted] 's comments to us We appreciate the opportunity to review the matter and will contact Mr [redacted] directly to address his concerns.For privacy reasons, we are unable to post our response here for public viewingThank you, Joe R***Director of ClaimsNational Auto Care

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding refund or exchange issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning delivery issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] ’s discretion, he may share the response with you.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I requested to hear the recording of my transaction with the Fidelity Representative, however, I was denied and was told to seek an attorney to have the recording released to me My objections is that why should I have to pay an attorney when I just want confirmation? Having to have to seek an attorney for a simple matter suggest that something is wrongIt's a recording of me and their representative not a third partyWhat privacy are they suggesting when it's I that want to hear the discussion? Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below You sent me a letter that completely ignored the things I statedIn your letter you reiterated that I needed to provide identification documents for the protection of my accountHad you completely read my complaint you would have realized the following:I sent in all requested documents and have not heard an update, which is why I sent this complaint through in the first placeSending me a letter asking me to send in things I have already sent in is a blatant disregard for my complaintYour letter requested a copy of my social security card, in this complaint I already stated that I had sent that I had faxed in a copyI am requesting that you close the account and send out a check for the balance I refuse to send anymore documents to you, I explained my schedule and obvious time constraints, and you have ignored themI am not taking anymore time off of work of school to send you more documents confirming what I have already sent you on two separate occasions.Thank you in advance for closing my account and sending out the remaining balance in the account Regards, [redacted]

They still refuse ti keep their end and have a bunch of stupid reason whyI have seen a ton of complaints on this company for the same reason as usTold them I will remove them off our other cars their respond was you can but we hate for you to not be covered due to a lossWell I stated back what do you call this then? This is a loss and you refuse to pay

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern: Fidelity received the additional correspondence for [redacted] concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policyAt Ms***'s discretion, she may share the response with youSincerely, Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding account restrictions.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for Ms [redacted] concerning a disputed credit card transactionWe are continuing our research of the issue and assure you that we will respond directly to the client once the review is complete, per our privacy policy.At Ms [redacted] 's discretion, she may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am unsure of what the response/intent is of Fidelity Investments They stated the following: I hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.However I have received no contact from them directly I expect email communication with regards to my complaint Until I have been contacted directly by Fidelity I consider this unresolved Regards, [redacted] ***

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My concerns and objections remain the same as those listed in my earlier emails I am not satisfied with Fidelity's response and they have not resolved my issues / concerns Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity additional correspondence concerning a complaint from [redacted] ***According to our records, Fidelity responded to Mr***'s inquiries through written correspondence he mailed to us directlyAfter a thorough review, we consider this matter closedRespectfully, we decline to offer further comment or respondPlease be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provided with your officeSincerely, Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

RE: Revdex.com Case ID # [redacted] from [redacted] *** To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning the transfer of an employer sponsored retirement planWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At [redacted] ***'s discretion, they may share the response with you.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The letter I received indicates that the reason for there being otherwise taxable earnings on the distribution which were not considered taxable in is due to the outstanding loan on my 401k accountIt is comprised of a very small sum that was loaned to me from the after-tax portion, with the rest being pre-taxFidelity considers this a "cost basis" that much be reached before the earnings that are distributed from the after-tax portion of my account are taxable in a given yearWhat I still want to know is, what amount Fidelity considers is left of this "cost basis" with my current after-tax portion of my 401k loan before any earnings on the account are taxable? Regards, [redacted]

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding an account restrictionPlease be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customer At her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directlySincerely, Fidelity Investments

I got a response from you guys today stating Fiditlity wanted me to contact them within business daysI soon as I got the message, I tried calling them and they stated they can not talk to me and hung upWell I called back again and they did the same thingSo I don't know how they want me to contact them within days if they keep hanging up on mePlease reach out to meThank you