Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Mr [redacted] , regarding his ability to reach a Fidelity representative.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] regarding receipt of a 1099-R Tax Form.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence from [redacted] We responded previously to the client and, respectfully, consider this matter closed.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

Revdex.com:The company contacted me after you reached to them and has resolved the issue Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I recently called to get forms of implementing a rollover mailed or emailed to me I was asked security questions that I answered correctly and was told that my voice did not sound like a 68-year-old which I think is an insult and prejudice against me they proceeded to lock my account for security purposes that they could not disclose to me all I wanted was for rollover forms get sent to the address on file or to the email on file in order to close out the account and roll it over into my IRA account with my credit union I feel as though that they are holding my money hostage and with the stocks going up and down I will be losing my Money based on their incompetence I would like for my account with this company to be closed out and the funds transferred to my IRA account that is in my credit union Regards, [redacted]

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning his request to receive his son’s moneyWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] ’s discretion, they may share the response with you.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I received a letter on 9/12/stating they feel my issue is resolvedThe issue is not resolved since I have to reset my password each time I access the siteThe process of resetting my password is inconsistent at best and the system will give me an error preventing me from resetting the passwordIn the recent past it took me different days to reset my passwordCalling them is a joke because they just tell me to "log in online to change my password" even though I clearly told them I cannot login or reset my passwordPlease close this complaint as unresolved since Fidelity is not interested in resolving the issue since I have no capability to leave them due to my company having all retirement accounts with FidelityI will bring my concerns to my company comp and benefits department about how unfriendly this company and the services areI would like for this complaint to be logged as a warning for others of the poor customer service they can expect at Fidelity Regards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning billing and collection issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms***' discretion, she may share the response with you.Sincerely,Fidelity Investments

Thank you for forwarding Ms***'s comments to us We appreciate the opportunity to review the matter and will contact Ms [redacted] directly to address her concerns For Privacy reasons, we are unable to post our response here for public viewing Thank you, Joe R [redacted] Director of Claims National Auto Care

Fidelity received the additional correspondence for [redacted] concerning a promotional offer at FidelityWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms [redacted] discretion, she may share the response with you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please take notice that failure to pay me the amount due to me after June 30th --i.e$will result in a claim being filed in small claims court and may also result in a press release on my behalf Your failure to notify me that I would automatically be % vested if I only waited til June 30, to withdraw my money resulted in me losing $ This was YOUR error and all that I am asking is that you do the right thing and pay me the money due to me Regards, [redacted] ***

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I reject this answer from the worst broker in the worldthey even told me that they will reverse the illegally withheld taxes and now they say again that this is closed when it is still disputedthey have also frozen my funds for no reason which is illegal tooi want this bad company to be fined and held responsible as well and I want them to be forced to pay the illegally withheld taxes back Regards, [redacted] *

To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning advertising issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms [redacted] ’s discretion, she may share the response with you.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding repair issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Fidelity has made no attempt to contact me to resolve my concern; therefore, I am not satisfied with the way the company has handled my concern Regards, [redacted] ***