Fidelity Investments

Fidelity received the additional correspondence for *** *** concerning a guarantee or warranty issue with FidelityWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms***'s discretion, she may share the response with you

We have spoken to Ms*** and have come to an agreement with her that both parties are satisfied with
Thank you for your time in this matter
Joe R***
Director of Claims
National Auto Care

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For Privacy reasons, we are unable to post our response here for public viewing
Thank you,
Joe ***
Director of
Claims
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt her discretion, Ms*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I am still waiting for Fidelity to contact me with notification that they will unfreeze and disburse the money owed to my familyAt that point and time I will consider the complaint resolved, and not before.Thank you for helping to apply pressure to get this unfortunate situation resolved.
Regards,
*** ***

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing
Thank you,
Joe R***
Director of
Claims
National Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There has been no attempt to resolve the actual issuePlease see the details in my previous response to this businessThe issue remains that I cannot access my financial account without changing my information each and every time and that option is not always available which leaves me with times where I cannot access my financial account with my retirement savingsThis company is unwilling to resolve the issue as you see in their responsePlease close this complaint as unresolved. Regards,
*** ***

This is the same response I receive from Fidelity everytime I call For a month now they have been telling me they will call me I have yet to receive a single call Why will no one call me? They are holding my money and continue to keep me in the dark as to why they are not allowing me visability or access to it Simply telling me they will call me is no longer acceptable I need to speak to someone who will explain to me what is going on and explain to me why I can not have access to my own moneyI think my request is simple and reasonable
Regards,
*** ***

Revdex.com:
They just got back to me hence I wasn't able to respond to Revdex.com because I was unsure of the response. My response is unsatisfactory. Fidelity has failed to rectify their own mistake and I will pursue this matter further.Thanks,***

NAC has made several attempts to explain to Ms.*** why her claim was denied. Per her last Revdex.com response, she has contacted an attorney and they instructed Ms*** not to speak with NAC. As for Ms***'s claim with NAC, the failed parts(Navigation/Radio Unit) requested by Lexus of Richmond, are not covered items on her NAC vehicle service contract. Thank you for your time in this matter. Joe R***Director of ClaimsNational Auto Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To whom it may concern;My name is Mrs*** ***, and my Complaint ID number is ***Last week I made a complaint about Fidelity Investment and they agreed to contact me directly, but they did notIs there anything else that I need to do rather than waiting? Thank you
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

I understand that the business is currently researching my issue before contacting me I am happy to hear that I leave this additional message to convey the following important information which I think will help them in their investigation:The emails that I have been getting from Fidelity have been addressed to "*** ** ***" at the email address "***" Due to the way that *** handles email addresses, decimal points in email addresses are ignored Therefore, emails to *** are getting sent to me at *** See this URL for an explanation of what *** is doing: https://***
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** **To Whom It May Concern: Fidelity received the additional correspondence for Ms** concerning billing or collection issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Ms**’s discretion, they may share the response with you. Sincerely, Fidelity Investments

RE: Revdex.com Case ID #*** from *** **To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** **, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his discretion, Mr** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** *** To Whom It May Concern: Fidelity received the additional correspondence for *** *** concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our
privacy policy.At Ms***'s discretion, she may share the response with you.Sincerely,Fidelity Investments

Your organization forwarded to Fidelity a complaint from *** ***, regarding an account close out fee. Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms
*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing.
Joe R***
Director of
Claims
National Auto Care

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing
Thank
you,
National Auto Care