Exterior Solutions

The above mentioned complaint was agreed upon to be setteled, but I still have not received my website credit with Tanga. Can you please advise? Thank you in advance for your time.Sincerely,[redacted]

Hi there, I"m sorry for the delay!  This refund has been processed.  Depending on your financial institution, funds can take 48 hours up to 7 business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

Hi [redacted],I see that the otterbox defender is on its way back to the vendor, once they receive the order back you will be refunded within 5 business day as per our return policy.The Apple iPad Mini shows that it has shipped from the vendor's warehouse and should show movement on 1/11. The...

vendor experienced some delays in shipping due to the weather conditions last week and apologizes for these delays. Since the item was already processed and giving to the carrier for processing they cannot stop the order and it will be delivered. I understand that you do not want this item anymore so we will send you a return label that you can use to return the item to the vendor. Once they receive the order back you will be refunded within 5 business day as per our return policy.Thank you,Tanga.com

Hi there - I'm so sorry about the delay!  This item has been sent with [redacted] [redacted]  It's on it's way to you now!

How can it be a 'misunderstanding' ? Its not that we talked and I did not...

understand what they were saying or what I was saying ?? I also sent them screenshots of the emails that I had received from Tanga about the promotions, and also of the price of the items ?Instead of accepting what they did and honoring the price with FREE shipping, they are just going back and forth with this.

Hi there - I'm sorry about this!  It is listed a few times on the page that the item is refurbished (see attached).  While it is too late to take the item back, I will refund you with store credit if you'd like.  Please let us know!

Hi there, Unfortunately, this is just a misunderstanding.  We obviously can't give items away at $0.  We offer a lot of items that are $0 with some kind of shipping charge.  We can't ship free items.

Hi there -  I'm so sorry about this! I've refunded you for the missing items and have emailed a return label for the curtains you no longer want.  The label was sent to [redacted]  Please let us know if you don't see it.  As soon as the item gets back, we'll...

process the second half of that order. Thanks so much!

Complaint: [redacted]
I am rejecting this response because:The shutters that were damaged were not packaged correctly and the shutters were not painted correctly.  This was not a transit problem.  The shipping company should not be blamed for this company's error.  Also, the website stated 5 weeks...our shutters were delivered 9 weeks after ordering.  We should have received phone calls and accurate delivery times for these products as we had contractors on our end waiting for them.  We also returned plastic mounting brackets in which we have not yet received a refund.  This company is dishonest and the quality of the product is extremely poor ...as is their customer service.
Sincerely,
Lindsey [redacted]

Hi [redacted],Thanks for writing in and letting us know about this issue.We will be emailing you a pre-paid return shipping labels on Feb 19th that you can use to send back your item(s) to the Vendor. Once the Vendor receives the item(s) back, we’ll issue the refund within 5 business days.Here is the...

link to the label as well: [redacted]For the authorization sheet please follow the link below. [redacted]Please follow these packaging rules:1. Use the smallest packaging possible and only enough stuffing/wrapping to ensure the item(s) are protected from damage.2. When possible, use a Mylar bag or a lightweight envelope.Following those rules will ensure the most ecologically and economically friendly shipment - and we thank you for your consideration of this!The package must be shipped within 5 days of receiving the labels and the vendor must receive it within 10 days of the shipping label being emailed to you. If you do not see your return shipping label right away, please check your junk and spam folders in your email browser as it may have ended up there.Thanks for shopping with us – we do hope you’ll come back again!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer ordered custom made to order wood raised panel style shutters from our online website.  Our website does indicate that the items are custom made to order and are not returnable.  Customer input the sizes of shutters desired and we built the shutters to that size and to the panel...

and mullion configuration specified on our website for this item (20%, 40%, 40%).  However, after receiving the shutters, customer realized that the top panel at 20% is too large for what he really needs.  Had we known the specific dimensions prior to building the shutters we could have built the panel sizes to the customers spec.  However, this information was never provided to us prior to ordering.  Unfortunately due to the custom nature of these products they are not returnable.  The customer is welcome to provide us the specific dimensions and configurations of panels and we will remake the shutters to his specification at a 20% discount.   Thanks, [redacted] Customer Service / Product Specialist ---------------------------------------------------------------------

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Tanga emailed me yesterday saying they refunded my credit card.  However, there has been no credit placed on the credit card used to purchase this item.  
Regards,
[redacted]

This order has been refunded this morning.  Depending on your financial institution, funds can take 48 hours up to 7 business days to process.

Hi [redacted],I have call and left a message for you regarding or issue with a mouse. Tanga.com is only a marketplace for vendors to sell there products we do not have the product or control the vendor ability to reship missing or defective items. We have reached out to the vendor to replace the mouse...

but they would like to see if you can try the following fix first. "For the wireless mouse to work, they need to plug the dongle that can be found on the battery compartment area of the mouse. Once that is connected to the back of the computer, and batteries are inserted, it should work just fine. Please let us know if they tried doing it this way and it didnt work. We'll send a replacement."Please email [redacted] if this does not work and I will have the vendor send a different one for you.

I can see the confusion in the email from our customer service team but please be...

sure that we are ok with getting the item back and making sure that you are happy. You should have been sent a return label on Aug 17th, please use that to return the item and we will get you your refund. Sincerely Tanga.com

Hi there - I'm so sorry about that!  Go ahead and refused delivery.  We will issue a refund once it's turned around!

These items were purchased on November 9 and are past the 30 day return peroid.

We have not received the item at our warehouse, but would be willing to refund if we can get a tracking number.  We have asked for this a few times and still have not received a response.

Hi there - I'm so sorry about this!  I do see that you were given a partial refund for the luggage and were fully refunded for the cell phone bag.  Can we help you with anything else?