Exterior Solutions

Hi [redacted], Sorry for the confusion, you can send the 2 beige scarves back with the return label that I have attached [redacted]

Dear [redacted]  I am sad to see this review as I personally was involved in this customer service request. Attached you can see that when you wrote in, you had a response in 24 minutes. Not only did I fully refund you for your sneakers but I also issued you a gift certificate for the...

inconvenience and the headache. We answered your customer service request, you have been refunded and we do hope you shop with us again. Prisky

Hi there, I just emailed you from the website.  This was voided - transaction ID [redacted]. ThanksKrista

Hi there - I'm so sorry about this!  I have sent a return label for the beats.  You do not need to return the case - we've already fully refunded you for this item.  I will reinstate that warranty and give you a call once the warranty has been reinstated!

Hi there - we are sorry about the confusion!  The email was just a general reminder that you can return the item for any reason (including buyer's remorse) for 15 days but that if the item was defective, you had up to 30.  We work with a company that provides tech support or that can help...

you return or exchange the computer.  Those details were included in the email from our customer service team.If you'd like, we can reach out to get  you a return label, just let us know!ThanksTangaKrista

Hi There,We've refunded you for the items that have been returned.  We do show the cell phone was delivered and have no way to tell that it was sent back to us.  We'd be happy to refund you once the item reaches our warehouse or upon receipt of a tracking number for the return....

 https://www.fedex.com/apps/fedextrack/?action=track&language=english&c...⇄  We also show that the tank tops were delivered, but I went ahead and refunded you for those in good faith.  However, the phone will have to be returned before we can refund you.Thank you,TangaKrista

Hi there -  I see that you were refunded fully for the incorrect ring. ThanksKrista

Dear [redacted], We are so sorry that the FitBit has stopped working. I've personally used [redacted] and their products for many years and I would suggest that you contact them directly about your item, they may send you a replacement or help troubleshoot the issue. Their email is...

[redacted] We unfortunately cannot issue a replacement because it is too far outside of the return window for the vendor to take it back/replace it.What we can do is offer you a gift certificate for $35 for the inconvenience this has caused you. We do hope that is an acceptable solution, do let us know.Kindest regards, Priscilla C

Hi there - I'm sorry about that!  I've just emailed you two prepaid return shipping labels.  We will refund within 5 business days of a return.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], We thank you so much for being a valued Tanga customer and do hope that you enjoyed your road trip. Those are so fun! We do show that the item was delivered on April 8th, with tracking number [redacted] via UPS. We received notice that you didn't receive the item and so...

a refund was issued on May 8, 2017 in the amount of $12.39 by our customer service rep Cole B[redacted]. The proof of this refund is here.We hope you continue to shop Tanga and wish you an awesome day!

Hi there,This was cancelled by our fraud department because some of the information did not match up.  Since the order was cancelled, the transaction was voided.  I've attached the receipt for you to show your bank.  We are not holding the money - the transaction was voided.  I'm...

so sorry for any inconvenience this has caused you. ThanksTangaKrista

Hi there, I'm so sorry about that!  I can see that the item you ordered was lost in the mail!  I've refunded you for the other missing item (one was refunded on January 26). Depending on your financial institution, funds can take 48 hours up to 7 business days to...

process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,I do not accept their resolution because they refunded the money to a debit card I told them didnt work anymore. The debit card I used to purchase their product was compromised when I used it on their website so I had to close it and get a new one. I informed [redacted] of that and they still refunded it to that card. I have my bank statement and nothing was credited to my account.
Regards,
[redacted]

Hi there, Unfortunately, we are sold out of the style of socks you ordered. And it does look like the socks you've ordered were misdirected by the carrier.  I've issued a full refund for you!  Depending on your financial institution, funds can take 48 hours up to 7 business days to...

process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

Hi there - this customer has been emailed at least 4 times with a return label and we have not seen the item returned to us.  We'd be more than happy to issue a refund if the item is returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi there,I'm sorry about this!  It looks like the emails were being marked as spam.  We will contact you today. ThanksKrista

Hi there,Our system is built to protect customers from fraud and identity theft whenever possible.Your order was flagged by our system during the review process and rejected for potential fraudulent activity.If this was an oversight, we do apologize.  It is our prerogative however to err on the...

side of caution and I am truly sorry for any inconvenience this has caused for you.  If you have been charged, the charges are only pending and should drop from your account within 24-48 hours.  I've attached the receipt showing that the charge will not go through on our side.Please re-order if you would still like to receive the item(s) you originally wanted.  Also, please ensure that your billing information matches your bank's records before re-ordering.  If the item(s) you ordered are no longer for sale right now,  watch the site for similar deals, or keep an eye on our daily emails so that you can get them next time!Thank you for your understanding and cooperation as we do what we can to prevent online theft.

Thanks for writing into customer service!This is just a follow-up with you regarding your refund on your returned items! We sent that refund on Sept 5th, so we just wanted to be sure you received your refund confirmation email from us and saw that it had been processed. Your money should be...

available to you within 24-48 hours, however it can take up to 7 business days, depending on the speed of your financial institution.If you have any further questions or concerns, feel free to let us know and we would be happy to help as best we can. Have a great day, and as always, thank you for choosing Tanga. We look forward to having you back with us!Best Regards,TangaBraedyn