Exterior Solutions

Hi there,We will reach out to the publisher right away.  Victoria will get back to you within the next 24 hours.Thanks!

Tanga.com is a general marketplace that allows 3rd party drop ship sellers to list products for sale on our website and we do not take possession of inventory.   Thank you for letting Tanga.com know about your concern regarding the Women's Lightweight Memory Foam Laceless Sneakers we have...

notified the vendor of your issue and a refund for the full order was completed on Feb 27th 2018.

Hi there - I'm very sorry about this.  I have attached a prepaid return label for you.  I've also returned your email with the same label.  Once we get the item back, we will gladly refund. ThanksKrista

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10748714, and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Tanga company did send a return label, however they did not send it until 8/4/15, not 8/3/15, which is an important detail.  This information is important, because there are other multiple issues with their return policy.  Per their site, Tanga states that computers (which is the item I purchased) must be returned within 15 days.  When I received the email from Tanga in regards to returning the item, the email stated that the item must be mailed out within 5 days of the label being emailed, and must be received by Tanga within 10 days of the label being emailed - which completely contradicts their website.  The item was sent out on 8/5/15, and per USPS tracking, has not been located since it left a facility in Reno, NV on 8/7/15.  Tanga had the return label addressed to a Postage Due Unit, which I was informed by the USPS that that was the slowest possible way to send any item, and that since it was going to a Postage Due Unit, that added a couple of days to the shipping time.  I have been in contact with the USPS at great lengths, and I have an official complaint/investigation/case number ([redacted]), due to the fact they now cannot locate the package.  My biggest concern is that the company advertised this item as refurbished, but sent it broken and dirty, and now have put constraints on me that I have no control over in returning the item to them, in that I have no control over the shipping speed and errors the post office may make along the way.  I tried to call Tanga, however the only option is to leave a message that they will respond to within 48 business hours, which will put us past the time limit they have placed on us in getting the item back. I feel like I have been scammed by this company both in purchasing a mislabeled item and by being forced to return it in a method that may or may not work based on their arbitrary constraints.Attached are pictures of the "refurbished" lap top as well as a picture of the return label with the tracking information for you all to review as well.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Sandra Hong

Hi there - that item is on the way and is due to arrive later todayhttps://www.fedex.com/apps/fedextrack/?action=track&language=english&am...⇄ you for your patience!

[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Thank you so much. FYI - tanga email me a return shipping label for the beats, but I had already gotten the 3rd party to send me a return label a long time ago and they refunded me. Tanga has already told text a while backing stating a manager would call me to initiate the warrenty. Has not happened so I am a little reluctant to believe this.

I can issue a refund but would need a credit card number or [redacted] account.

Hi there -  That refund will be processed on December 5th.  We are so sorry for the delay on this! ThanksTangaKrista

I'm sorry but the tracking number you provided in that email was for what was delivered on the 8th of April an [redacted] stand. That was for a different item from my order.. [redacted]  is the tracking number that pertaims to the refund. My item was never delivered. I actually sent this complaint out on the same day that I reached out to you guys for the 4th time about my refund and finally did receive my refund. Thank you for that. But it shouldn't take a business that long to finally agree to refund a customer money for something that was never delivered (check appropriate tracking please) I only wanted to respond to this email to say that. No need to respond. No thanks I won't continue to be a customer. [redacted]

they keep playing my games I want my refund. I’ve been telling them this since I contacted them ladt month. Sending me damaged items then sending mini iPad to NJ then reshipoing it when I clearly stated I want my refund!!!

The headphones were refunded on November 22.  The refund receipt is attached.

Our current records show that this vendor was paid in full on the week of 10/1 and that there is no outstanding balance. Please remove this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10748714, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Tanga company did send a return label, however they did not send it until 8/4/15, not 8/3/15, which is an important detail.  This information is important, because there are other multiple issues with their return policy.  Per their site, Tanga states that computers (which is the item I purchased) must be returned within 15 days.  When I received the email from Tanga in regards to returning the item, the email stated that the item must be mailed out within 5 days of the label being emailed, and must be received by Tanga within 10 days of the label being emailed - which completely contradicts their website.  The item was sent out on 8/5/15, and per USPS tracking, has not been located since it left a facility in Reno, NV on 8/7/15.  Tanga had the return label addressed to a Postage Due Unit, which I was informed by the USPS that that was the slowest possible way to send any item, and that since it was going to a Postage Due Unit, that added a couple of days to the shipping time.  I have been in contact with the USPS at great lengths, and I have an official complaint/investigation/case number ([redacted]), due to the fact they now cannot locate the package.  My biggest concern is that the company advertised this item as refurbished, but sent it broken and dirty, and now have put constraints on me that I have no control over in returning the item to them, in that I have no control over the shipping speed and errors the post office may make along the way.  I tried to call Tanga, however the only option is to leave a message that they will respond to within 48 business hours, which will put us past the time limit they have placed on us in getting the item back. I feel like I have been scammed by this company both in purchasing a mislabeled item and by being forced to return it in a method that may or may not work based on their arbitrary constraints.Attached are pictures of the "refurbished" lap top as well as a picture of the return label with the tracking information for you all to review as well.
Regards,
[redacted]

Hi [redacted] - we are extremely sorry about this!  Replacement beats have been sent via UPS, tracking [redacted]

Hi there, I'm so sorry about this!  I've refunded you for the item that doesn't show that it was delivered - (the cologne for $9.99).  I've attached proofs of delivery for the other two items.  Are you missing those as well? ThanksKrista

Tanga.com works hard to protect our customers from fraudulent activity in some cases there can be false positive which can be frustration for our customer. But please be assured this is only intended to keep our customers credit safe. We will have our customer service specialist reach out directly...

to make sure that they can purchase the items they are looking for. Thank you for your patiences.

Hi there, Thanks for the email.  I do see that you sent us an email yesterday.  We will send you a prepaid return label and get you that refund - we won't fight you on it.  We just didn't get the email you sent before yesterday. Please watch your email for that return label....

 It will be there in the next hour. ThanksKrista

Hi there - I'm so sorry to hear about your recent experience. Can you tell me which item you did not recieve?  I can refund you for the missing item. Also - here is the page where they were...

sold: [redacted]   The page does not say the bags are [redacted].  Although the pattern might be similar, these are not sold as [redacted] bags as they are not that brand. I can refund you for the missing item if you let me know which monogram you were missing.

Hi [redacted] - I can see that we've emailed a few times and our partner, Freedom Pop, has emailed you as well for information so that this return label can be sent.  You can reach out again to [email protected].  I will also have them reach out again to you.