Exterior Solutions

Payment information can be obtained via your own bank which you should have access to, but I have attached it for you as well

A few things about this businessFirst, we waited the obligatory number of weeks just for the customer exterior shutters and when they arrived they were the wrong sizeThis was not a small mishap eitherWe ordered 1/8" shutters and received 78" inch shuttersSecond, Ken the customers service lead (from what he says) is miserable to deal withThe first time I called he said he'd issue me return paperwork, which I never receivedWhen I called back about the paperwork, I spoke to a woman who was far easier to work with and she said that the company actually didn't need the shutters returned anyway because there was nothing they could do with them (since it's all custom)So instead she would submit the request for a refund to her manager (potentially Ken) and he would send a confirmation to me the next dayAfter a week of hearing nothing AGAIN (no return paperwork or refund confirmation), I called back and got Ken againHe was even less friendly and wouldn't admit to the fact he never sent the paperwork (great customer service attitude) and also treated me as if I was trying to get over when I said that the second person I spoke to actually told me an return wouldn't be necessary (which a lot of companies do by the way by simply requiring you to send proof that you've destroyed the product)He told me in his annoyed voice that he told me I wouldn't get a refund unless I sent the shutters back so I need to send them backMind you if I had actually gotten the return paperwork he was supposed to email me two weeks earlier we wouldn't even have had to talk furtherBy the way, it was not until after we explained to Ken that we didn't have the means to transport and lift 78" shutters to UPS that he agreed to send a UPS person to pick them up from us otherwise the burden would have been on usI placed my original order on June and finally got a refund on August They completely wasted our entire summerNever doing business with them again

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Tanga would be willing to give the customer a 15% discount on the item due to the stated condition of the productIf this meets with the approval of the customer please let us know and it will be immediately processed

Hi there - I'm so sorry about this! I've just refunded you for the item You do not need to send it back Depending on your financial institution, funds can take hours up to business days to process. We're sorry for any trouble this caused, and do hope that
you'll order from us again!

I bought a pair of shutter from Exterior Solutions in 2014:
I have an issue with the shutter, they warped overtime, not looking very good
The company offers a year warranty on their product, so I contacted them and sent them pictures to validate my findingsThe company brushed me off telling me that I did something wrong in the installationThe irony is that I never installed them since my project was on holdIt is when I wanted to used them weeks ago that I realized they were deficient

Hi there - this was sent back, but it looks like the USPS never marked it as delivered I have refunded the Depending on your financial institution, funds can take hours up to business days to process. We're sorry for any trouble this caused, and do hope that you'll
order from us again!

I purchased four shutters from Exterior Solutions to replace interior working shutters All four were the same width, with two one length and two another When I received the shutters all four were narrower than the width ordered--one by 3/inch One was 1/inch and another 3/inch shorter that ordered Two of the shutters were grossly out of square Exterior Solutions refused to do anything to rectify these problems (like do them over correctly) By the time I made shutters square and pairs the same sizes, and adjusted the openings to compensate for the undersize shutters I had invested hours work I expect more in terms of quality and customer service

Hi there - I'm so sorry about this! I do see you were refunded for the item today (December 29) Please let me know if you need anything else from us!ThanksTangaKrista

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We do have an extended return policy for Christmas, but it is good from November forward This watch was purchased in early October and we can't take it back at this point I can offer to reimburse 1/of the value in the form of a website credit

Placed an order via their website and paid in full, my order call to $ I was called a few days later to be told that an item I paid $for and needed of them is really $so I need to pay an additional $ Know I do not mind paying for what I am suppose to pay for, but when I ask that this was your company error and that there should be somewhat of a compensation, I was told no and they can cancel my order When I asked to speak to a manager, I was told he told me no discount will be applied and they are cancelling my order, I asked again my I please speak to a manage and he told me he is canceling my order No matter how I pleaded to speak to a manager I was told they are cancelling my order I called back in and ask to speak to a manager and was put on hold for over an hour and still no resolution Owning my own company I would be applaud if we made a mistake and this was the way my employees handled a client Please be aware, so if you are looking for a customer service orientated company this is not it!!!

Hi, I can see that you were refunded for these headphones on 12/ I have attached that refund receipt Please let me know if we can do anything else!

Hi there, This item was returned and we have issued a refund (paypal transaction *** We have also issued a $gift certificate for all the inconvenience this customer experienced!

A return label has been sent to [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely, I have already had someone else make these shutters .when I make a mistake I have to take care o it in a reasonable amount of time .the only thing I need is to return these shutters .when I looked on your website ,it did not give me an option to order different size panels ,your picture looked like they were proportioned to what I needed .when I received them they were no where close .and they did not look like the picture .nowhere did it state that I could custom order them .nor did it give me the option .I do not mind a restocking fee or paying the shipping .thanks and have a blessed day
[redacted]

Hi [redacted], I'm so sorry!  It does look like the USPS have lost this package!  We hate when that happens!  I've just issued you a full refund on the item.  Depending on your financial institution, funds can take 48 hours up to 7 business days to process. We're sorry for...

any trouble this caused, and do hope that you'll order from us again!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] was refunded on September 8th for 204.98.  The phone was not in stock.

Hi there - I'm so sorry about the delay!  I've just refunded you for that!  Depending on your financial institution, funds can take 48 hours up to 7 business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again!