Exterior Solutions

Hi there,I've attached the refund receipt showing that this refund was processed on May 28th.Please let us know if you need anything elseThanks,***

Dear ***, Sorry for the lag in response from our Customer Service Team, I will have an return label sent to you via email today so we can get you a refund on the item that is not working

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi there - the gift certificate code is *** You can enter it where you would enter a coupon code :)

We placed an order for shutters with this company the beginning of JulyOn July 5th we received an email confirmation with a tracking link provided at the bottom of the emailWhen we clicked that link there was no tracking information providedAfter a few days we sent an email to the email address on their pageThe email was returned and it was invalidOn the 18th of July I called the company since we had not received out shutters, nor any other correspondence from themI spoke with Dawn who could not find the order to start withShe eventually said she found it and that nothing had been shipped because the manufacturer was behindShe assured me that we would receive tracking information on Monday, and said since we were in SC shutters should arrive WednesdayWe didn't receive anythingOn Tuesday I contacted Dawn again and asked if they were shipped, as was told no, that we would receive a tracking number at 4pm that afternoonI explained to her that this was the final thing

Hi there - I'm sorry for the delay! The warehouse didn't let us know that they got the order, but I've refunded you via paypal anyway

Hi there - That refund has been processed Depending on your financial institution, funds can take hours up to business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again! ThanksKrista

We ordered a set of cedar shutters that we ordered by looking at a picture to fit existing shutters on our jobWhen received these, they did not look anything like the pictureWe didn't have any other options when ordering per sizeThey will not refund our money or let us return our productI've never done business this wayWe talked to them on the phone, and couldn't reach any resolutionPlease help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Hi there - As we've explained, the colors on the computer can vary from how they look when they're actually delivered We will gladly send a prepaid return label so that we can get those back and fully refund you

NEGATIVE---NEGATIVE---NEGATIVE!!! Do NOT order from this company!!! We have been in business for 20+ years and decided to give them a try, but was I ever wrong I ordered pairs of shutters, but upon delivery (keep in mind I had to go meet the delivery driver), pairs were DAMAGED! Why? Because they had been opened and took out of the boxes and banded together and sent When I sent photos of damages, spoke with customer service, etc., I was told that due to a large order, the MOLD that made these had a flaw in it and that was reason for nicks, scars, and overall damages WHAT? ARE YOU SERIOUS? There are several other reasons to why we will NEVER order from this joke of a company again, EVER! Oh yeah, Ken *** will say he is the owner of the business, HAHAHAHAHAHAHA! watch out for this fib everyone It appears "Customer Service Manger" is a bit different than "OWNER" You are a joke Ken, and so is EVERYTHING with this bogus company Please contact me @ *** as I would love to speak with someone regarding this situation :-( :-(

Here is a copy of the refund receipt Even though the card itself might have been destroyed, the account was still open and the refund was processed

Hi there,I'm sorry about your recent experience! I do see that you were responded to and were sent a return label and return instructions on August 5th I've attached them to this message as well As soon as we see that item come back, we will refund you. Thanks

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi there - I'm so sorry for the confusion! We do usually charge a restocking fee on items that are not defective or damaged But I see that this is your first order and you might not have read our return policy :) I just refunded you for the rings You do not need
to send them back to us Just go back on the site and pick out the sizes you need :) Here is the link to the product you purchased: ***Depending on your financial institution, funds can take hours up to business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

Hi there, I'm sorry for the confusion Our system is built to protect customers from fraud and identity theft whenever possible. Your order was flagged by our system during the review process and rejected for potential fraudulent activity.If this was an oversight, we do apologizeIt
is our prerogative however to err on the side of caution and I am truly sorry for any inconvenience this has caused for youIf you have been charged, the charges are only pending and should drop from your account within 2-hours I've attached the transaction receipt showing that the charge was voided on our side You can use this to work with your bank to ensure the money is back in your account.Please re-order if you would still like to receive the item(s) you originally wantedAlso, please ensure that your billing information matches your bank's records before re-orderingIf the item(s) you ordered are no longer for sale right now, watch the site for similar deals, or keep an eye on our daily emails so that you can get them next time!Thank you for your understanding and cooperation as we do what we can to prevent online theft

Hi, Please find the attached conversation that I had with Tanga's customer support. Basically I was told that they could not do anythingRegardless of it being damaged and not found to be as advertised

Hi there - You were refunded to the card ending in on January I've attached that refund receipt for you Depending on your financial institution, funds can take hours up to business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

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***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the company has addressed this complaint to my satisfaction by bringing the account current in a timely manner
Regards,
*** ***