Exterior Solutions

NEGATIVE---NEGATIVE---NEGATIVE!!! Do NOT order from this company!!! We have been in business for 20+ years and decided to give them a try, but was I ever wrong I ordered pairs of shutters, but upon delivery (keep in mind I had to go meet the delivery driver), pairs were DAMAGED! Why? Because they had been opened and took out of the boxes and banded together and sent When I sent photos of damages, spoke with customer service, etc., I was told that due to a large order, the MOLD that made these had a flaw in it and that was reason for nicks, scars, and overall damages WHAT? ARE YOU SERIOUS? There are several other reasons to why we will NEVER order from this joke of a company again, EVER! Oh yeah, Ken [redacted] will say he is the owner of the business, HAHAHAHAHAHAHA! watch out for this fib everyone It appears "Customer Service Manger" is a bit different than "OWNER" You are a joke Ken, and so is EVERYTHING with this bogus company Please contact me @ [redacted] as I would love to speak with someone regarding this situation :-( :-(

Hi there - I'm sorry about this! It is listed a few times on the page that the item is refurbished (see attached) While it is too late to take the item back, I will refund you with store credit if you'd like Please let us know!

Hi there, I'm so sorry about that! I can see that the item you ordered was lost in the mail! I've refunded you for the other missing item (one was refunded on January 26)Depending on your financial institution, funds can take hours up to business days to processWe're sorry for any trouble this caused, and do hope that you'll order from us again!

Hi there,I'm sorry about this! It looks like the emails were being marked as spam We will contact you todayThanksKrista

Refund has not yet been received

Hi there - I see that you were refunded fully for the incorrect ringThanksKrista

[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi there, I can see that a return label was emailed to you yesterday to pay for the returnOnce we get the shirt back, we will gladly refund

I can't find an order using the name, street address or email address provided Additionally, the order numbers provided are incorrect Can you please provide the correct information so I can find this order and assist?

Hi there - we are sorry about the confusion! The email was just a general reminder that you can return the item for any reason (including buyer's remorse) for days but that if the item was defective, you had up to We work with a company that provides tech support or that can help you return or exchange the computer Those details were included in the email from our customer service team.If you'd like, we can reach out to get you a return label, just let us know!ThanksTangaKrista

Dear ***, We are so sorry that the FitBit has stopped workingI've personally used [redacted] and their products for many years and I would suggest that you contact them directly about your item, they may send you a replacement or help troubleshoot the issueTheir email is [redacted] We unfortunately cannot issue a replacement because it is too far outside of the return window for the vendor to take it back/replace it.What we can do is offer you a gift certificate for $for the inconvenience this has caused youWe do hope that is an acceptable solution, do let us know.Kindest regards, Priscilla C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10748714, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Tanga company did send a return label, however they did not send it until 8/4/15, not 8/3/15, which is an important detail This information is important, because there are other multiple issues with their return policy Per their site, Tanga states that computers (which is the item I purchased) must be returned within days When I received the email from Tanga in regards to returning the item, the email stated that the item must be mailed out within days of the label being emailed, and must be received by Tanga within days of the label being emailed - which completely contradicts their website The item was sent out on 8/5/15, and per USPS tracking, has not been located since it left a facility in Reno, NV on 8/7/ Tanga had the return label addressed to a Postage Due Unit, which I was informed by the USPS that that was the slowest possible way to send any item, and that since it was going to a Postage Due Unit, that added a couple of days to the shipping time I have been in contact with the USPS at great lengths, and I have an official complaint/investigation/case number ( [redacted] ), due to the fact they now cannot locate the package My biggest concern is that the company advertised this item as refurbished, but sent it broken and dirty, and now have put constraints on me that I have no control over in returning the item to them, in that I have no control over the shipping speed and errors the post office may make along the way I tried to call Tanga, however the only option is to leave a message that they will respond to within business hours, which will put us past the time limit they have placed on us in getting the item backI feel like I have been scammed by this company both in purchasing a mislabeled item and by being forced to return it in a method that may or may not work based on their arbitrary constraints.Attached are pictures of the "refurbished" lap top as well as a picture of the return label with the tracking information for you all to review as well Regards, [redacted] ***

Mr [redacted] was refunded for the returned iPhone on May 28th and I just refunded the ring.If he is willing to give the last digits and expiration date of the credit card, I can get a statement from our payment system to prove he was refunded Also, all of his emails to our support desk were answered within days

Dear ***a,We apologize for the delay in receiving your itemAttached is the communication that you've had with our customer service representativesHe has reached out to the vendor to see what is happeningWhen I check [redacted] with your tracking number I see: [redacted] I see that they are awaiting information on youI'm not sure what that means but try to call [redacted] as you should have received it by nowYour tracking number is [redacted] and ***'s phone number is 800-GO ***If we can be of any further assistance to you please let us know, once we hear back from the vendor with any additional information we will contact youBest, Priscilla C

They sent me the wrong return label for which I complained and asked for the right labelThey sent me a return label for the two black scarves and when I asked them if I could used that label even though I wanted to return the two beige ones, the reply was noI could only use that label for the black scarves which I was not thinking about returning themI have sent other requests for the right label and so far, nothingI got to the point where I do not wish to keep any of the four scarves and requested a label to return all for scarvesI am still waiting for the return labelAlso, I have kept all our e-mail exchanges Sincerely, [redacted]

Hi there - that item is on the way and is due to arrive later todayhttps://www.fedex.com/apps/fedextrack/?action=track&language=english&cntry_...⇄ [redacted] Thank you for your patience!

Hi ***,Thanks for writing in and letting us know about this issue.We will be emailing you a pre-paid return shipping labels on Feb 19th that you can use to send back your item(s) to the VendorOnce the Vendor receives the item(s) back, we’ll issue the refund within business days.Here is the link to the label as well: [redacted] For the authorization sheet please follow the link below [redacted] Please follow these packaging rules:Use the smallest packaging possible and only enough stuffing/wrapping to ensure the item(s) are protected from damageWhen possible, use a Mylar bag or a lightweight envelope.Following those rules will ensure the most ecologically and economically friendly shipment - and we thank you for your consideration of this!The package must be shipped within days of receiving the labels and the vendor must receive it within days of the shipping label being emailed to youIf you do not see your return shipping label right away, please check your junk and spam folders in your email browser as it may have ended up there.Thanks for shopping with us – we do hope you’ll come back again!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending... it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

Would the whoever wrote reply from Tanga be happy as a freshmen on college without laptop for about weeks it would take to ship damaged one back and receiving a new one? Didn't think so

Hi there - this customer has been emailed at least times with a return label and we have not seen the item returned to us We'd be more than happy to issue a refund if the item is returned