Exterior Solutions

Hi ***, As explained in the previous emails to you, there was a website error that made the price for the iphone $ Unfortunately, we cannot give away iPhones for free ThanksTangaKrista

I bought a pair of shutter from Exterior Solutions in 2014: I have an issue with the shutter, they warped overtime, not looking very good. The company offers a 10 year warranty on their product, so I contacted them and sent them pictures to validate my findings. The company brushed me off telling me that I did something wrong in the installation... The irony is that I never installed them since my project was on hold. It is when I wanted to used them 6 weeks ago that I realized they were deficient.

Hi there - I'm so sorry about that! Go ahead and refused delivery We will issue a refund once it's turned around!

The warehouse will send a new set pf mats out - it appears this set was lost in the mail Tracking [redacted]

This complain look to be as this person only have one order under the email address and name listedTheir order was for for Pure Forskolin Extract 20% Recommended by DrO [redacted] - Month Supply total order being $ on August 26thAdditionally we do not have a direct line for customers to call into Tanga.com therefore they would not have been able to call inAll customer questions are processed through an email ticketing systemI believe that the customer may have their order confused with another company but would be happy to assist them just in case there was a different name and email the order was underPlease contact have them contact me at [redacted]

Hi there - I'm so sorry about this! I do see that you were given a partial refund for the luggage and were fully refunded for the cell phone bag Can we help you with anything else?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello,I do not accept their resolution because they refunded the money to a debit card I told them didnt work anymoreThe debit card I used to purchase their product was compromised when I used it on their website so I had to close it and get a new oneI informed [redacted] of that and they still refunded it to that cardI have my bank statement and nothing was credited to my account Regards, [redacted]

Hi there, We are very sorry about that! I've just refunded you for the missing item Depending on your financial institution, funds can take hours up to business days to processWe're sorry for any trouble this caused, and do hope that you'll order from us again!

Dear [redacted] I am sad to see this review as I personally was involved in this customer service requestAttached you can see that when you wrote in, you had a response in minutesNot only did I fully refund you for your sneakers but I also issued you a gift certificate for the inconvenience and the headacheWe answered your customer service request, you have been refunded and we do hope you shop with us againPrisky

Hi there - I'm so sorry about this! I have sent a return label for the beats You do not need to return the case - we've already fully refunded you for this item I will reinstate that warranty and give you a call once the warranty has been reinstated!

I'm sorry but the tracking number you provided in that email was for what was delivered on the 8th of April an [redacted] standThat was for a different item from my order [redacted] is the tracking number that pertaims to the refundMy item was never deliveredI actually sent this complaint out on the same day that I reached out to you guys for the 4th time about my refund and finally did receive my refundThank you for thatBut it shouldn't take a business that long to finally agree to refund a customer money for something that was never delivered (check appropriate tracking please) I only wanted to respond to this email to say thatNo need to respondNo thanks I won't continue to be a customer [redacted]

This customer was refunded fully on August 18th Depending on the financial institution, funds can take hours up to business days to process.We are also working with the warehouse to figure out why this was in such bad condition to begin with We really appreciate the photos that were sent as it will help us determine the issue

Hi [redacted] - we are extremely sorry about this! Replacement beats have been sent via UPS, tracking [redacted]

I ordered in July of 2017 over $3800 for primed and painted Bahamas shutters for my house to replace what I had on my house for the last 15 years. The shutters were delivered at the end of Sept and the paint job was thin with exposed wood showing, the materials were cheap and loose, the dimensions and construction were not as ordered. I contacted customer service via phone and email and received the run around like I had never seen. I disputed the purchase with [redacted] and was informed today there is nothing that they can do to right this wrong. Exteriorsolutions.com owner lied to [redacted] saying they offered to take the shutters back and pay for the return shipping but that I never returned them. These POS shutters are in my garage taking up space along with the boxes they came in and the pallet is burning a hold in my side lawn that is [redacted] off my landscaper and my HOA. I took the time and care to return these POS shutters to receive a refund. Owner never offered to take them back. Send the truck and take these POS shutters, they are taking up room in my garage. Worst experience I have ever encountered with any business. Also I am not very happy with [redacted] getting absolutely nothing done to satisfy this claim. Order Placed 08/02/2017 Order Number [redacted] Order Total $3,850.32 1- the paint job was not even completed. I ordered exterior shutters and I see exposed wood where every slats meet every siles. Also the wood grain is bleeding thru the very thin coating of paint that was barely applied. 2- a few of the slats I saw on the only shutter I opened completely show the slats splintering not from damage of shipment but from lower grade wood then expected. 3- the wood used in constructing the frame is very thin and I had to refer to site to see what was the described on the website. Funny but the depth of the wood was never listed. So the dimension of 3 inch top rail and 2 1/8 in siles but no depth listed is deceitful. The dimension of the of the rail and siles in ONE inch for an exterior bahama shutter that is attached across the top and two points at the lower corners???? Really??? Dimensions on the top rail and siles is less then described on the website. 4- site says for shutters greater then 60 inches wide there will be a center rail of 3 inches. The only shutter I opened is over 70 inches and there is no center rail with only one inch thick wood to keep is all together. 5- this $3850 order was made August 2 and I received it Oct 5.. Never receiving an email confirmation of the order or a sorry for the delay in shipment email. Where is the quality control: in the paint dept thin spraying n bare wood, in the framing dept missing center rails, in the purchasing dept and assembly dept by using inferior wood grade that is splintered, in the website design the purposely skips the one inch dimension on the wood used in framing an exterior bahama shutter?

Hi there - if you can send us the tracking number for the returned items, we can process that refund for you

Hi ***, We apologize for any inconvenience that this has caused youWe tried to contact the vendor to issue you a replacement but unfortunately it looks like they are all sold out of that itemI've issued you a return label to return the item back and once it is received we will issue a full refund to youFor the inconvenience, and because we do feel terrible that this happened, we've issued you a $gift certificate to your email accountWe do hope you give us another chance.Best, Prisky

Hi There,We've refunded you for the items that have been returned We do show the cell phone was delivered and have no way to tell that it was sent back to us We'd be happy to refund you once the item reaches our warehouse or upon receipt of a tracking number for the return https://www.fedex.com/apps/fedextrack/?action=track&language=english&cntry_code=...⇄ [redacted] We also show that the tank tops were delivered, but I went ahead and refunded you for those in good faith However, the phone will have to be returned before we can refund you.Thank you,TangaKrista

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Sandra Hong

Hi ***, We would be happy to refund you 100%, we have tried contacting you via the phoneWe sent an email to you on June 20th indicating that we would need to speak with you over the phone in order to obtain information necessary to process your refundWe have been trying to get a hold of you and have left several voice mailsPlease kindly let us know when is a good time to reach you via the phoneThank you.Priscilla C

Hi there,This was cancelled by our fraud department because some of the information did not match up Since the order was cancelled, the transaction was voided I've attached the receipt for you to show your bank We are not holding the money - the transaction was voided I'm so sorry for any inconvenience this has caused youThanksTangaKrista