Exterior Solutions

Shutters arrived with seams/joints cracked/separatedDiscovered when unpacked for installationCompany refused replacement or repair saying claim must be submitted within days, but this policy is not indicated on shipping container or packing slip

I ordered in July of over $for primed and painted Bahamas shutters for my house to replace what I had on my house for the last yearsThe shutters were delivered at the end of Sept and the paint job was thin with exposed wood showing, the materials were cheap and loose, the dimensions and construction were not as orderedI contacted customer service via phone and email and received the run around like I had never seenI disputed the purchase with *** *** and was informed today there is nothing that they can do to right this wrongExteriorsolutions.com owner lied to *** *** saying they offered to take the shutters back and pay for the return shipping but that I never returned themThese POS shutters are in my garage taking up space along with the boxes they came in and the pallet is burning a hold in my side lawn that is *** off my landscaper and my HOAI took the time and care to return these POS shutters to receive a refundOwner never offered to take them back Send the truck and take these POS shutters, they are taking up room in my garageWorst experience I have ever encountered with any business Also I am not very happy with *** *** getting absolutely nothing done to satisfy this claimOrder Placed 08/02/Order Number
*** Order Total
$3,1- the paint job was not even completed I ordered exterior shutters and I see exposed wood where every slats meet every siles Also the wood grain is bleeding thru the very thin coating of paint that was barely applied2- a few of the slats I saw on the only shutter I opened completely show the slats splintering not from damage of shipment but from lower grade wood then expected3- the wood used in constructing the frame is very thin and I had to refer to site to see what was the described on the website Funny but the depth of the wood was never listed So the dimension of inch top rail and 1/in siles but no depth listed is deceitful The dimension of the of the rail and siles in ONE inch for an exterior bahama shutter that is attached across the top and two points at the lower corners???? Really??? Dimensions on the top rail and siles is less then described on the website4- site says for shutters greater then inches wide there will be a center rail of inches The only shutter I opened is over inches and there is no center rail with only one inch thick wood to keep is all together5- this $order was made August and I received it Oct Never receiving an email confirmation of the order or a sorry for the delay in shipment emailWhere is the quality control:
in the paint dept thin spraying n bare wood,
in the framing dept missing center rails,
in the purchasing dept and assembly dept by using inferior wood grade that is splintered,
in the website design the purposely skips the one inch dimension on the wood used in framing an exterior bahama shutter?

I just received my order of Double Wide Vinyl Raised Shutters with Center MullionI was completely SHOCKED at the poor qualityThey are pieces of plasticVery cheap junk My husband laughed when he came home this evening and saw them, he thought it was a jokeI'm disappointed in myself that I didn't do a better job vetting this company I just wasted $Their return policy on "custom orders" includes a 35% restocking fee and you pay return shipping feesDO NOT ORDER FROM THIS COMPANY Revdex.com you need to update your rating, with 67% negative reviews this company DOES NOT deserve an A-

We ordered three sets of composite shutters from this company Their website states that at most it would take weeks to make the shutters The shutters arrived a month later than their promised date I called several times during this time and they kept making excuses and promising they would be at our house within a week This deadline kept extending and extending until we finally received them at the end of July (they were ordered in May) The shutters were badly damaged (inside damage and there was no damage to box indicating it would have been a shipping problem) The shutters were also not properly painted
I'm sure anyone can understand our frustration with organizing contractors to come hang our shutters, only to have to reschedule over and over again based on this company's inability to adhere to a promised delivery date Also our disgust when they finally arrived to have received a damaged and sub-par product
This company's customer service is horrible and shou

Hi there - We are so sorry for this experience! We reached out to the vendor and have updated the site to correct the mistake We also credited you $for the difference. Thank you for your patience!

While the headphones were an older model, they were new I would be happy to refund you with store credit even though it is outside of our return policy Please let me know if that would be acceptable

Hi there, We are so sorry about this! We have fully refunded you as of the 22nd Depending on your financial institution, funds can take hours up to business days to process

From beginning to end I've been dealing with Exterior Solutions all summer, just to have everyone that I've spoken to there tell me that their manufacturer is behind on orders, okay, no problem...I totally can understand, custom shutters...ok, fineMy last order after waiting for so long to get them; damagedI call Exterior Solutions the beginning of August, sent pictures, yes, the manufacturer/ "Perfect Shutters" agreed to replace; didn't have to send back the damaged ones...great, no problemEnd of August arrives, no email from Exterior Solutions notifying me of a shipment dateI call, spoke with a very young sounding girl, who lacked not one once of customer service...she transferred me in to a vm twice after I told her to get me a manager or even someone who's been there longer than her...I called and got her twice, back to back, and both times she transferred me to a vmFinally decided I'd call the next day, early enough in hopes of getting someone elseGot the manager, Ken,

these items were Christmas gifts and were not given until December - I contacted the business on December 26, and have been ignoredOthers should know that this business is fraudulent and I will do all that I can
to make sure many people know not to order from this company I want my money back

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,I still haven't received a email or refund from this business to confirm that this is trueI can only confirm if I get the refund.regards,***

Complaint: ***
I am rejecting this response because: at this point it has nothing to do with the damaged product and the fact that they replaced it as they should have, this complaint speaks to the lack of customer service from their associate, as well as the manager, kenFinally, for anyone looking for quality customer service, unless this company goes through extensive training and seriously improve their interpersonal skills, they will not receive quality customer service here.
Sincerely,
Brenda ***

Hi ***I'm so sorry about this! It looks like the return got stuck in a post office on the way back to us - that's why the refund hasn't been processed I just processed that refund for you though! Depending on your financial institution, funds can take hours up to business
days to process.We're sorry for any trouble this caused, and do hope that you'll order from us again!

Hi there - I'm sorry about that! Thanks for letting us know!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** ***
*** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved We have ordered from this company several times before and the items were ok This has left a bad experience and we will not order again They need live Customer Service or at least able to speak to somone when you call Not reach voicemail all day This is not good service
Regards,
*** ***

We would be happy to assist this customer in replacing the computer or refund them in fullJust return the existing one with the return label the was supplied an we will process it per your decision of a replacement or refund.Sincerely Tanga.com

We never received any payment from a Tanga.com Provide a proof on a full payment and compensation for a delayed payment or we open a legal claim. Regards

I wish I would have looked to Revdex.com before ordering from this company! I ordered shutters on 7/14/after waiting two weeks, I finally called and spoke to a very unprofessional person and a couple of days later received conformation that they were on their wayWhen I received them and luckily only opened one box, they were too smallI ordered 14" and received 13" shuttersWhen I called to make arrangements to ship back, I was told there is a 35% restocking fee! UNBELIEVABLE! The mistake was theirs! So I lost $from the gand paid $to ship back the thin and flimsy stupid shutters! This company is a RIP-OFFWill never use again or recommend to anyone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi,I filed a complaint with your office and am still waiting on your response. I wanted to know how far or when can I expect a response. The company claimed that they returned all my money this is now true and I have my bank statement to show for it. They also sent me items days after I have filed the complaint which I returned. One of the company representative mentioned in response to my view on your site that they can provide the receipt to show that all my money is received. I responded to them on your site as well as send email to them without their response to me.They owe me $for item that they claimed was shipped to me but I never received. Your assistance is highly appreciated
Regards,
*** ***